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December 2023 by Matt M.
Super friendly and non intimidating. My place for cigars in KC - they also carry a little pipe tobacco as well.
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November 2023 by Matthew Stockwell
Wonderful place. I was traveling to KC and needed a place I could get a few cigars and enjoy one for a couple of hours. Couldn’t have picked a better spot. Decent selection and prices were better than expected. Lounge in back was comfortable and chill. Can’t wait to come back to visit this place.
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November 2023 by Chad
Very good selection with a helpful person to assist you if necessary. The lounge looked cool if you wanted to hang out and enjoy although I have not done.
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September 2023 by TheWulver91
The Gentleman working there when I went in was very knowledgeable and friendly, and helped me find the perfect cigar in my price range. Definitely a very enjoyable experience.
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August 2023 by Kaptain SumtingWong
Very friendly service. Came here on a weekday night - great atmosphere and selection ? ? ? ?We will definitely return. Love this place
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July 2023 by Sheila Young
It was my very first time visiting a cigar shop this past Saturday night. Upon walking in, the young lady working behind the counter, who was White, with dirty blonde hair, wearing a rounded hat, seemed very annoyed & exhibited little to no patience with the customers who had come in before us. For example, a man came from the back and asked her where water was located, and she snapped, "in the sink". My friend & I were taken aback by her tone & response, but we decided to continue looking around.She seemed knowledgeable & answered the questions we had; however, it seemed a bit rushed on her end. I made sure to emphasize multiple times that it was my first time at a cigar shop in hopes that it would soften her a bit. After picking out our cigars, she asked if we'd like to keep the canisters they came in. I told her that we would & she said okay, & after we paid for our cigars, she cut them, gave us the basics, & pointed to the back to where we could sit. She told us to come back to the front when we were finished so she could cut them again for storage so we could enjoy them later.After we sat in the back for a bit and enjoyed our cigars, we were ready to leave so we headed back to the front. When I asked for our cigar canisters, she replied, "I threw them away." I was shocked because she was the one that asked if we wanted to keep them. I politely reminded her of that conversation & asked her why she threw them away despite knowing that, & she nonchalantly responded, "I just didn't think about it." Although I was perplexed, I decided to just let it go. She then suggested bagging them instead. I said it was fine but in the midst of her prepping my cigar, a man walked in and asked for mints. She again, curtly responded, "They're over there" & vaguely pointed over to her right without actually showing him. When I looked back to the counter to my surprise, I watched her take my cigar & place it in a bag with someone else’s smoked cigars from another customer. I calmly pointed out what she had just done, & once again her response was uncaring & unapologetic. She just stopped looked down at the bag of now-mixed cigars, & oddly stared me down. A simple apology & a replacement cigar would have sufficed; however, I didn't get that from her. After no apology or solution was given, I expressed my concern about how unsanitary the mistake had been & how I no longer could accept my cigar back. Still she said nothing. The gentlemen who waited behind then stepped up in the midst of her stare-down & said, "Mam, I'd like to buy both of these ladies a cigar." out of sympathy for us. I turned to thank him but also took the opportunity to explain it was the 2nd mistake on the young lady's behalf & that she issued not one apology. I also explained to him that despite this, I remained calm & non-confrontational, and in return, all I received was a stare-down with zero accountability. At that moment, she rudely blurted out, "And I'm not going to apologize and you two can leave!" My friend & I were in complete disbelief. Her tone was filled with anger, & aggression. Again, I made the conscious choice to remain calm.As women of color, we are all too familiar with this sort of behavior & with the gaslighting that is used to villainize people who look like us in situations where we are innocent. Her reply had shown us we were no longer welcome there & we knew in an instant police could be called & the truth manipulated although we had done nothing wrong. At that moment, for my friend and I's safety, we decided to leave. As I was leaving, I told her that this incident was meant for her to learn, take accountability, & fix it as the next time she mistreated someone as poorly as she did us, she may not be as fortunate to get patient & understanding people despite her ill behavior. Let's just say we will NEVER return to this location again as m
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July 2023 by Nick F.
Good smokes, employees. It's a hole in the wall, and that suits me just fine.
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June 2023 by Paul Campbell
This is the second time I’ve purchased a cigar from Fidel’s. I’m giving it one star for customer service, because every time I’ve visited, employees have been beyond accommodating, helpful and insightful. They really do go above and beyond.I’m deducting four stars because what’s the point of purchasing a cigar, only to throw it away because it’s so dry? This time, I purchased an Opus X, which I had pre-cut. I was planning on taking a leisurely stroll with a flavorful stogie, but the second I lit up the cigar, the leaves cracked between my fingers. It was SO dry. I’d expect this if the cigar had been sitting out for days or even hours, but thirty minutes? C’mon! This is the second time.Say it with me. HUMIDIFY. YOUR. CIGARS! This is cigars 101. Lmfao
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April 2023 by Manuel R
Service here is top notch. The gentleman on Wed was very professional and the selection is fantastic. Comfy seats and very nice vibe
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April 2023 by The most Interesting man in the world
Great shop, good prices, and nice lounge to enjoy a stick or two. Shout out to my man Phil.
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March 2023 by Richard S.
Nice shop, pleasant atmosphere. Phil was cordial & knowledgeable. I'll return when in Kansas City
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March 2023 by Dave W.
Nice small little cigar shop with very good prices. A room in the rear for customers to smoke seats about 8-10. Bring in your own favorite beverage and watch whatever is on the tv.
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February 2023 by Aaron H.
Great spot! Very nice selection. Awesome service! Seats 13 comfortably. Will return for good stix and conversation.
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February 2023 by Kiki Isham
This shop is amazing! Phil was super helpful and knowledgeable! This is 100% a place that everyone who loves cigars should visit!
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December 2022 by Jim T.
Relaxing lounge with a great selection of premium cigars. The staff was helpful with my selection. Be advised that due to local laws, it is BYOB.
