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March 2023 by Erin Flemington
I'd highly recommend Jim Seibold and Bison Bank. Jim has been so communicative with us throughout our entire process and has made the buying process enjoyable. He's extremely knowledgeable and has a very fun and kind demeanor. I've had some questions during this process and he even answers the phone at nights, now that's thorough. We couldn't be more pleased.
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October 2022 by Chris Glenn
Digital capabilities are slick and made for the future of lending. Loan officers feel less personable but that's likely a product of the hands off approach that digital capabilities bring.
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October 2022 by Zackery Fernandez
I was a first time homebuyer. my lending agent John was without a doubt one of the best parts of my home buying experience. I had originally started with my local credit union, and even though I made that decision, John was still providing advice and guidance during my prequalifying. When the time came to put an offer in, and my slow, rude credit union could not give the sellers a # of days to close, John assured me that sub 30 days was very realistic for his company. I made the switch and never looked back. John's timeliness in working with my realtor to put together the best lending offer was key in us winning the bid on the home I wanted the most. His advice on appraisals, rate locking, escrow, and even home insurance helped me feel like an expert during closing when communicating with each group and making decisions. I plan to use FMD again in the future if/when the time comes to look at another mortgage product thanks to this experience.
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October 2022 by Vito Chavana
Dealt with Andrew McKay. Excellent communication. Great customer service overall. Assisted us in making our transaction as smooth as possible.
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October 2022 by Omar Alvarez Pando
Great experience with Basil Benyo. I highly recommend him and his team. Their system(Web application) super useful.
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October 2022 by Calvin Fusilier
Michael was extremely helpful throughout the entire process. My mortgage rate was significantly lower than expected and documents were ready with plenty of time to spare before closing.
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October 2022 by Miranda Leggett
Basil gave us the best rate by far and was also extremely responsive with excellent and thorough communication. Our loan was finalized plenty of time before the closing date. Highly recommend!
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October 2022 by Alexa Nichols
This company is a huge joke! They provide you with constant horrible customer service. I was constantly bullied by my loan officer. My realtor was even mortified by his behavior. Then months after I thought I would never have to deal with them again they randomly run your credit - without consent. My loan is not even with them anymore!! Please save yourself the nightmare of this company. Go somewhere that cares.
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October 2022 by Samantha Barker
Overall a great company to get a loan from. Stephanie O’Farrell and her team were superb in all categories and made my experience a great one given the current market trends!
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October 2022 by Michael Worsham
Jarrett and Tricia and the whole team are all very and professional. I guess buying a house isn’t that bad if you’re working with the right team.
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October 2022 by Jordan T. Roberts
I loved my experience with First Mortgage and their rate lock saved me a TON of money. Thanks to John, Susan, and the whole team!
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October 2022 by santhosh kumar karnati
Great Service. I definitely recommend first Mortgage and the mortgage Process is fast.
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October 2022 by Tim B
My guy was responsive while I was searching. I had to redo my pre-approval letter a number of times for different properties (which is pretty normal). I ended up having a really tight deadline to put in an offer, and didn't have time to try to price match, so I went with a different lender. I didn't inform my guy at FMS, which is on me. But when my primary lender had a health emergency, I was in kind of a crisis and tried to come back to FMS. My lender basically told me, "you've been too much work for me, and you obviously weren't planning to tell me you went with someone else, so I don't want to work with you."
I'm sure he's on commission, and I'm sure he's got better prospects with other customers. So it comes down to, I didn't treat him all that well after I went with another lender, and he refused my business. Again, he's not really in the wrong here. It's just bad for the customer.
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October 2022 by Francisco Guerrero
Had a great experience with a Refi. Good communications, and got the refi done in time. Thanks!
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October 2022 by Houston Cleaver
Overall good. Scott was always very responsive. First Mortgage says they support mortgage rate float down, but they rejected us three times when we asked to have our rate lowered when 30yr fixed mortgage rates experienced major drops a couple of times while we were getting our loan.
