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December 2023 by April C.
"Billy" comes up to my house and knocks on the door, AFTER reading my sign that clearly states to NOT knock/ring bell- call or text as we have a sleeping newborn & dogs that will bark- I answered the door, as the guy didn't get the hint and continued to just stand at my door knocking, while my dogs were barking and thus waking up my newborn who I just had laid down after a sleepless night. I told him he was at the wrong house & that I have a baby sleeping after he said, "Billy with furniture dealings." I have a video recording from my ring, as he then proceeded back to his truck that he parked in my driveway, but not without laughing, making rude comments & talking about how my baby is asleep at "3 in the afternoon." Absolutely unprofessional & lack of respect just as a person.
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October 2023 by Missy Marie
Our salesman was knowledgeable and was able to get us exactly what we were looking for. The delivery guys were amazing. They were so polite. They made sure everything was perfect before leaving. I am very impressed with the services we received! Thank you
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October 2023 by melissa shinabargar
Always a great experience. Fair price and awesome service. We had a poster bed, mattress and box spring delivered and set up and they were super fast, make it look amazing and cleaned up after. Highly recommend!
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September 2023 by Leonidas Bantis
The whole process was great. I had to reschedule my delivery and it was done immediately without me having to speak to some pre-recorded machine/robot. You can actually communicate with real people easily which is an important advantage nowadays. In addition, the day of the delivery there was a road improving construction on my street which could obviously complicate the process. They could easily decide to reschedule and I would not blame them. To my surprise, they parked a block away and they were willing to carry with their equipment the furniture to my house. Very polite from the agent in the call center, to the employees in the store, to the delivery people. Amazing service !!! Will definitely shop here again. I have done so again in the past and the service is by far better compared to other furniture stores. In addition, the items are amazing but anyone can check that by doing a walk around the store. I emphasize the quality of the service because one cannot assess that at first sight. Five stars throughout !
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September 2023 by Darrell DeLap
The salesman was very knowledgeable and understood our needs. Showed us the product that perfectly fit our needs.The delivery team was very friendly, courteous and quick. They made sure we were happy with everything, cleaned everything from the drive and were gone to their next stop quickly.
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September 2023 by Kristin Kealy
Jon helped us throughout our visit. He helped every chance he got without being pushy or invasive! Amanda helped us as well and was super friendly and informative! They worked together to get a credit for previous plans we hadn’t used! We wouldn’t have known and might have had to change our purchases without that assistance! They were a huge help and it was a very smooth visit! Thanks to both of them!
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August 2023 by Kristy Amen
Bought a full size storage bed for my daughter! We absolutely love this furniture piece& the delivery set up went amazing! Will buy from Furniture Deals again. Wish I could post a pic of her bed! It’s beautiful.
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August 2023 by Barbara Thompson
Jay and Amanda was fabulous and new I was a lady on a mission. I have been to five furniture stores, and no one had anything that I was even interested in until I shopped and found everything and more. Not only the best quality furniture, but the best quality staff who went above and beyond. ❤️ I just received my order by delivery and it didn’t take them a lot of time. I have a second delivery coming in September that stores wonderful check it out if you haven’t.
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August 2023 by Connie S.
Beware of clearance items!!!!Bought a loveseat less then a year ago out of the clearance section, called today to see about a warranty and forgot it was a as is purchase, also was told today clearance items sit on the show room floor for 3 to 4 years before they go to clearance, The mechanism will no longer close the recliner and it's 10 months old.
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July 2023 by Mea G’s Foodies
The guys did a great job with my delivery. They were quick & professional. They went above & beyond to help make my move in special.. and not to mention how handsome they were lol!My whole experience from shopping to delivery was made easy & convenient.Shop with them! You all know I’m a hard critic so I mean this lol!
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July 2023 by Shawna McDuffy
Great experience for a first time buyer at furniture deals. The sales person was fantastic and very helpful! The delivery guys who put the furniture together were excellent, Great personalities, kind, knowledgeable and polite. Will continue to shop here when purchasing things in the future.
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July 2023 by Maria Leeper
I went into Furniture Deals with very little expectation even though four years ago I bought a couch from them. The world has changed a lot in those four years. I was glad to see that the people there were still nice and helpful without being judgmental! The guy who greeted us was the same guy that helped us the whole time we were there. I really appreciate not being handed off to someone else and having to explain that I am not tall and not slim so I need short sturdy furniture. When the guys arrived at my house less than a week later they were very nice and professional. They were in and out in under 10 minutes. They even offered to come back and rearrange it I changed my mind that day. They have my business from now on.
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July 2023 by Tracy Price
Much of our furniture has come from FD, Independence. We're very happy with everything. Todays delivery was on time (was told delivery time between 10 and 1, they arrived close to 10:30). Gentlemen were happy, friendly and professional. It was a horribly hot day, gave them water as they finished setting up my living room as I had requested...very satisfied and will continue doing business.
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June 2023 by Geneva T.
Recently purchased sofa and chair different fabric, did not receive anything on this furniture went back to store, customer service said I could go on line to find what I needed, after they taken my money horrible customer service skills. Don't buy anything from this store.
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June 2023 by Levi Smith
I appreciated the buying experience. I went to the outlet in Independence. The associates checked on me but were not suffocating. I went home and purchased the set I wanted online. I paid for the delivery and in home installation. Communication was efficient and the gentlemen who installed the furniture were friendly. This is the second time I made a furniture purchase with Furniture Deals. Very impressed!
