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June 2024 by William Ross
Got 4 estimates cheapest by far did a excellent job and on schedule.
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June 2024 by kevin barbee
Ok I won’t ever do business at wornall but Grandview location is great ! Nice and professional. I went there to find my sisters car and was told it’s not there. I looked around and I know it was towed there ? So I said well ok. I decided no I’m walking back behind the gate and there it was ! So he almost cause me to leave and wonder where was the car towed in stead of saying well let’s look way in back to make sure. Other than that the guy was nice and looked at our car as a courtesy ! I thanked him but he’s not the reason why I would not use that location. It’s the lady at the front desk. Not sure if it’s cause I’m black or what but I sensed attitude. She said ok I need to call the Tow guy , I said ok well he told me the bill is $400. She calls him and the sneaky tow guy lied and told her $415 but knows we agreed on $400. Actually he said $800 if I’m using insurance. How evil is that ? Really ? $800 GREED! How can a tow cost $800 unless you’re towing to another damm city. So lady hangs up and said $415. I said no he told me $400, she said “ I
Am not trying to argue with you ? , then you call him. Wait ! I’m thinking lady why did you just say that to me ? I didn’t act or sound like I was arguing plus I said oh I’m sorry but he said $400
I said I’m sorry but I know he said $400. I called him and he said $415 then I explained he told me $400 so he said ok $400. He tried it! So I told the lady it’s $400 and she wrote on receipt and gave it to me and while I said thank you , her expression and mannerism showed ATTITUDE ! No words or a ok or thank you or nothing. She showed me unprofessional type customer service.
I thought never again ! This was my sister issue but I will stick to GV location. Again guy was cool but that lady ? She should get another type job
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June 2024 by Alissa Vance
All staff I have came into contact with here have been absolutely amazing. My car got stolen then trashed, and they were the first people I called to see when they could get my car fixed up. They were very nice on the initial phone call and the rest after that as well. Totally recommend this place for any of your car needs. Very thorough and kept me updated all of the time.
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April 2024 by Chad Cline
What a nightmare. I brought my car to them in late October and was told that the earliest they could get me in was late December. December came and when and they did not contact I called my insurance to see what the holdup was. My insurance contacted Gerber Collision on my behalf only to find out that they had forgotten about me and as a result of that I now had to wait until February before they could get me in. The nightmare didn't end there though. After returning my car several days early I discovered that they had charged me work they didn't do and had broken critical components on my headlights. When I confronted them about this they accused me of trying to scam them and after an argument finally agreed to do the work they charged me for. This took them an additional few weeks, and when I picked the car up a second time I discovered that they still hadn't done most of it. By this point my trust was absolutely gone and I just decided to do the work on my own and bite the bullet and pay for new headlights myself.I am a mechanic by trade so I was able to easily see where they had lied about their work. I can't imagine the kind of stuff they pull on people that do not have mechanical knowledge. There are better and honest auto body shops out there stay away from this one.
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March 2024 by Chad
Always have been a great place for you body repair needs
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March 2024 by Ignateus Marten
A wonderful place with wonderful technicians who are professional and timely. Had to do some body work on my car and they delivered it fast and the workmanship was amazing. They updated me weekly on what is happening every step of the way. Would recommend for body work.
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January 2024 by Derek Foster
Great work cleaned the vehicle for me too!
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December 2023 by Travis Thomas
I dropped off my Subaru after being hit by an 18 wheeler. Gerber took care of everything extremely quick. I was in and out within 3 days. They even helped me get my rental, as well as checked it in with enterprise when I picked up my vehicle. They also offer life time warranty on their repairs for peace of mind. 10/10
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December 2023 by Brie Immerman
Gerber Collision repaired my car after an accident and did a sloppy job. About a month after the repairs, I took my car to the dealership for a 24,000 mile service. The dealership informed me that the lug nuts on my wheel were loose and that they were unable to tighten them. They also mentioned that one of the lug nuts was missing altogether. I told them I would have Gerber Collision take a look since they just did the repairs. I called Gerber Collision to discuss the issue and spoke to Jason (manager). He was extremely rude and defensive. He blew me off and even insinuated that the dealership was lying to me. Luckily, I involved another Gerber Collision location and they were amazing. They reached out to the insurance company for permission to take a look at my car and give a second opinion. After the mechanic looked at my car, they called me back and apologized profusely saying they were appalled by the work that had been done on my car. Several dangerous mistakes had been made. The front stabilizer piece was missing and a tire and lug nuts needed to be replaced among a slue of other issues. The repairs were so extensive it ended up costing an additional $1,300. It is completely scary that I was driving my car in this condition.
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December 2023 by Erica Hill
Honest, professional, well organized I appreciated all of Carl’s communication. He kept everything clear and precise. I appreciate the facts good place.
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December 2023 by Danielle T.
In all honesty, I have not had any body work or glass work done here, but the way I was treated as a non- customer would totally make me come back. I was in KC from out of town and my car was broken into. Athena explained the replacement process to me and even "crash-wrapped" my window for me so I could get back home without having to worry about rain or wind. Today was a crappy day, but she made it better.
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November 2023 by Sean Anderson
Happy to have a service like this that exists in Waldo. Timely, affordable, professional.
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November 2023 by Dave Adams
Find a different body shop. These people are not honest!!!!!!!!!!!
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November 2023 by Courtney Weis
Great and friendly staff!
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November 2023 by Sierra Jennings
No open appointments for the next few weeks..
