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August 2023 by Aaron McCully
I love their dog washing stations, a little expensive but it is what it is, inflation ehhh ?. Everyone who works there are super friendly as well.
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March 2023 by K K
Called about the you wash station to get information on use and was told to arrive prior to 4:30 in order to use. I was told this on the phone at 4:15 and arrived at 4:25. We were denied access!!! I have no issue with closing it and needing to clean but I called to get info for that very reason. Horrible customer service
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February 2023 by John Luna
Clerks we're accommodating and helpful.DIY bathing units are easy to use, drying room is a nice touch.
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February 2023 by Leonard Booth
A U wash is the most amazing thing in Parkville animal wellness! I repeat, the U wash and drying stations are great!
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January 2023 by Jesse F
Great place, friendly staff, and products. Always go here for my pet needs.
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December 2022 by Karin Ellis
They have a wide variety of pet food and treats at competitive prices. The groomer is awesome. She was patient and didn't push my puppy, which is fearful of new people and places. He did ok the first time and even better the second visit.
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October 2022 by Nicholas Davis
I love this place! Best place to get the best products for your dog. They only have the best goods and treats and toys. Best employees at both the Mission, KS location and the Parkville location. 100% recommended to every friend I know
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September 2022 by rachel R
Very reasonable price, grooms my dog in much shorter time than others I am very pleased
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September 2022 by Joseph Cisneros
Very knowledgeable and helpful. Great first experience. Hannah is a star fasho!
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April 2022 by Rae Baker
I’ll never bathe my dog anywhere else! The self service stations are amazing and make it so easy to wash my dog. My back and shoulders are so much happier! Shampoo and conditioner were included and came right out of the nozzle, no bottles or scrubbing necessary. The nozzle is also a professional nozzle with strong water pressure. You get the quality of a professional groom with a quarter of the cost. I literally spent $17.I walked in and had never been before, but the staff helped me out immediately and made it so easy. I look forward to bath day for my dog now! They also have hypoallergenic shampoo for his itchy skin and conditioner. His coat is SO soft and shiny, and he’s got way less dandruff. I’ll be coming in for regular baths now, instead of procrastinating. That’s how awesome this place has made bath day!
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April 2022 by Anthony Barber
Always helpful and knowledgeable about the different types of pet foods, from helping my dog with skin problems to just general health
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March 2022 by Tiffany T.
Save your self the trip, it's not the same place anymore! Customer Service is gone! Been shopping here for over 2 years. Somewhere along the way customer service has gone completely downhill. Staff used to be super helpful. They even would walked around and would help you make decisions in the best products for your pet. I have not seen that in at least 6/7 months. My last two visits have been quite ridiculous. But let me just talk about my most recent. Went in to buy my normal set all my stuff on the counter after I patiently waited behind another customers you know the way that it should be. I received a call asking to grab a bone as I turned around to grab the bone another lady started heading over to the counter from the back end of the store. I heard the gentleman who was ringing me up say oh she's clearly not done. I walked over with the bone in my hand and I stated I am done. he pushed all of my stuff off to the side and canceled out my order. He then began removing this ladies items from her basket. even though I just said that I was done. I sat there and stared at him like are you going to seriously start ringing this lady up because at this point he still had not. He did proceed to so I walked out! As I should have. When I called to speak with a supervisor it was the same guy who just rang me up answering the phone. He proceeded to tell me that he was the manager. I asked to speak with the Manager he says no I will help you. I asked to speak with the owner he said I'm the owner son and my dad does not want to talk to you! are you the person that just walked out and then proceeded to laugh continuously. I will never do business in the store ever again I will drive south and spend an extra 15 minutes or order off-line before I go back to a place that mocks their customers and laughs at them. You know the way that this young man did when I left the store and again on the phone. They clearly don't need my $200 a month to keep them going so doesn't matter to him if piss off one customer. I hope for his dad sake this business doesn't go under but if it does he can thank him because he is the number one cause of why customer service has completely gone downhill!!!
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November 2021 by Andrew Harvey
Staff was very friendly and helpful! Products are very affordable compared to similar pet stores.
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October 2021 by Carter Case
No appointment needed was always able to bring my puppy in and get her claws trimmed. Very cheap as well. They also do a great job of making sure you get everything you need for your puppy. We were looking for new food for our little one and the worker gave us some samples to have her try. My dog loved all of it. So we returned later that day and bought some new higher quality food. It was only about 5 dollars more than what I was currently spending on my pups food but much higher quality. The worker was super kind and helpful with picking on out and even gave us a dog food measuring cup. Since we were out of her current food she was on they also recommended some pumpkin to ease the transition and so far you can tell it has helped. My dog looks happier healthier and has more energy. Highly recommended taking your pets here for all needs. Also have bought a few harnesses from here. Always happy with every purchase. I plan to continue bringing my dog here and any more dogs I get here. Very happy with there service. You can tell they are pet owners.
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September 2021 by Anne Grothaus
Becky was so nice and very professional. Together we came up with a good plan on how to keep my Collie. looking great!
