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January 2024 by Denise Klugh
I took my vehicle in for service at Hendrix Lexus Kansas City North and couldn’t be more pleased with my experience in working with Service Advisor Amber Shaffer. Amber greeted me and walked me to my loaner vehicle, which was a hybrid, to ensure I was knowledgeable and comfortable with the vehicle operation. Even after receiving texts and emails regarding my vehicle issue along with other recommended services, Amber took the time to call me to ensure that I received the messages and had a full understanding of them. I absolutely felt Amber went above and beyond to provide Superior Customer Service. Thank you Amber!!!!
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January 2024 by Monica T. Alston
I had to buy a car unexpectedly after a car accident. I worked with Derek Yates and explained my situation and what I was looking for, in a car as well as payment options. It was painless process and Derek and the team at Lexus North were able to get me in a beautiful RX 350. Great experience all around!
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January 2024 by Jaxyn Bragg
Such an amazing crew here at the Kansas City North location! Everyone was incredibly friendly and accommodating. They offered us drinks and even had snacks available in a nice waiting room.Taylor was our sales representative and she made the ENTIRE process stress free for us (as this was our first time buying) she broke everything down for us in ways we could understand. Taylor had extreme transparency with pricing which never changed from the lot price. They’ve made a loyal customer today! Thanks again Taylor!
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January 2024 by Chad Ninneman
Everyone knows that buying a car always involves a certain “process.” It’s unavoidable and usually gets convoluted with the “games” most dealers play. I say “most” because at Hendrick Lexus there were no “games” and the process couldn’t have gone smoother! Our Product Specialist, Jeffery Breaux, was a true professional. From greeting us on the showroom floor, showing the vehicle we were there to see, working to get us the best deal and then delivering our new Lexus after closing he was everything you have always wanted in a salesman!The entire team was outstanding and we couldn’t be happier or more confident in our decision to purchase from them!We look forward to giving them our business for many, many years to come!!
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January 2024 by Alexander Harvey IV
I just got a 2024 and had a wonderful experience. Lance Swenson took care of me from the first day to the delivery. He is a good communicator and has a friendly manor. He took care of all the details and I could not be happier. When I picked up my new car - Kathy - took over to teach me how to operate my car and show me all the buttons. She was patient and I never felt rushed. By the end I was confident that I knew all I needed to know. All in all - from start to finish - a great experience!
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December 2023 by Kyle Bunney
One of the best car buying experiences we've ever had; in and out in under an hour. The level of detail and customer experience from the entire team was remarkable. Since we drove from Oklahoma, Dennis DeGoosh even picked me up from the rental car location and provided a ride back to the dealer. Go see Dennis DeGoosh at Hendrick Lexus KC North. Will definitely be calling on Hendrick for our next Lexus purchase.P.S. - Since we're from out of town, Dennis even provided dinner recommendations.
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December 2023 by Karen Rothermich
Wow! What a great experience! Working with James Birch and the Hendrick Lexus in KC North was one of the nicest car buying experiences I've ever had. He worked tirelessly to make sure everything was exactly the way I wanted it.My new RX 350 Luxury package is beautiful, detailed, and fun to drive. I love the vista roof, wonderful stereo and oh so many features! It runs like a dream and is clearly way above anything I've ever driven.James made sure he was the one handing me the keys along with a little gift, and followed up with a phone call the next afternoon to see if I had any questions. He will follow up with me next week after having a chance to drive it more and know what questions to ask.Truly an enjoyable experience and fabulous and beautiful SUV. Oh, and Haley the front desk receptionist is a dream to work with as well. She is intelligent and on her toes to help as well as Mike and all the other staff I encountered! An overall outstanding and pleasant experience! Thanks, Everyone! <3
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November 2023 by K Jadhav
We just got a new Lexus Tx this week. We had visited the south location, not very impressed. We then visited the Hendrick Lexus North and we talked to James Birch. James was extremely polite, professional and knowledgeable. The whole experience working with him was great. Would highly recommend James to anyone looking to buy Lexus at North location.Wasn’t happy with the finance department person and I gave that feedback, but the overall experience was great.
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November 2023 by Mike S.
James was a pleasure to work with. He went out of his way to assist us as we are out of state buyers, including sending a nice video of the car so we got a first hand look at it. I loved his sense of humor and ability to answer our questions quickly and enthusiastically.We also appreciate his professionalism and follow up - characteristics not often seen in today's business world. We'll certainly be looking to James & Hendrick Lexus when it's time for another vehicle!
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November 2023 by Teresa Smith
We purchased a 2024 Lexus in October and had a great experience at Hendrick Lexus. We had called ahead and told our sales person, Dustin Franke, what we were looking for. He meet us at the door and had the car ready for us to check out. He was very friendly and helpful in closing the deal quickly. We made the purchase and we’re on the road home in a couple of hours. The best part was Dustin setting up the Lexus app on my iPhone. Thanks a bunch!
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October 2023 by Mel M.
Third Lexus,with Hendricks always a good experience. But my purchase on Monday was flawless amazing serviceThank u Dea Whyne and the Hendricks team. I look forward to our next purchase with you guys
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October 2023 by Sara KC
Our experience at Hendrick Lexus North was very positive. Taylor Boyce, the salesperson, was both friendly and knowledgeable. She really listened to us and worked to find the right car. After driving several models we didn’t like, she recommended one that was a perfect fit. She followed up with us after the sale, making sure we were happy with the car and the service we received from the other team members. We felt fortunate to have such a good experience buying a used car. Everyone at the dealership was friendly and helpful. We recommend Taylor Boyce and will probably buy from her again.
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October 2023 by joyceanna wilson
I purchased this beauty a little over a week ago and I must say I love my new vehicle. My experience at Lexus North was great. Kaibni P was my salesman and thanks to him my experience was made smooth and easy. Thank you Kaibni and Lexus you have a forever customer……
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September 2023 by Lori Pitts
Lance Swenson was a great resource for my recent Lexus RX 350 purchase (my second one) from the KC Hendrick Lexus North location. He LISTENED to me and found just the right car to meet my requirements! Thanks Lance!
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September 2023 by Matt Kornblum
I couldn't be more satisfied. Colby did an excellent job keeping me informed and answering any questions that I had. I felt like he was very honest and straightforward with me. I can tell he knows what he is doing, he made everything look easy. He was very professional and polite. Lexus is lucky to have him on their team. Thank you Colby
