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February 2024 by Darrin Larsen
They are a great family owned business to work with
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September 2023 by BosSy Nailz
this company is absolutely horrible they’re extremely rude and disrespectful they dropped my car off in the wrong location and refused to go pick it up and take it to the correct location and when I called concerned about where my car was located he cussed me out and my mother out and I still do not know where my call is located
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July 2023 by Melody McCulloch
Tim did an amazing job he was quick in responding and very courteous. Best tow I have ever had! Quick and easy and excellent customer service! I highly recommend!Service: Special vehicle towing
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June 2023 by Michael Squires
I'm really surprised, I've been using this tow company for years, and when I needed a tow, I called there 24 hour number, and no one answered, that's the only time they have never answered, so on to the next company I went.
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June 2023 by LesLee Marie
Great Experience from the owner himself!Very knowledgeable and saved me from having to have a tow.Service: Battery service
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May 2023 by Sherese Sarrafian
The gentleman was very helpful and we got home safely and then made sure I was happy with the work
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February 2023 by Aquan Riley
Had my belt tensioner lock up and popped my belt on the way home from work. Called all around midway to no avail, but Hook n Book came to save the day all the way out from Darien! Not only was the quote accurate, the driver Josh was punctual and professional. Great customer service and straight to the point! If you’re in need of road side assistance DEFINITELY give Hook n Book a call. BIG THANKS AGAIN!Service: Car towing
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February 2023 by Jazmyn Zielenski
I will never use this company again!!! I paid close to $300 to get my car towed somewhere completely random and just left in a different city overnight! When i called crying asking where my vehicle is the owner used foul disrespectful language and told me it wasn’t his problem and he wasn’t going to help me find my vehicle they lost!! Nor give me a refund for still having to drive my car once i found it to the right location and still take the chance of damaging my vehicle.Service: Car towing
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February 2023 by Christina Dittmar
Unprofessional service. Was unable to provide the location for a car they towed at the time they said, once located they used disrespectful language with a customer who had no choice but to book them through insurance. No one likes dealing with unhappy, stressed customers- but the way you speak with them and make them feel reflects on your business. Be kind...
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February 2023 by Rachel Fletcher
This company is awful. They have horrible communication and disrespected my friend. They lost my friends car and it is extremely unfair. All I can say is be better. There are ways to treat a human being and that should always be with kindness, especially when YOUR COMPANY makes a mistake. Run a good business and be kind!Service: Car towing
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February 2023 by Jacob S.
I called and inquired about a sibling's vehicle, but the whole thing seemed really questionable. The man that answered the phone quoted $370.00 to get the vehicle out of their impound lot, but when I asked for the breakdown of fees he didn't seem to understand the request. That raised a flag for me, so I asked if they were insured. Surely that's an easy question for a reputable business to answer, right? If they weren't up to anything shady, wouldn't they be willing to answer some questions to get their money? That's not what happened. There was a pause and a different man answered the phone. The new man claimed to be the owner of the business for 15 years. I asked him the same questions as the first man I talked to, and the self-proclaimed "owner" started yelling and said that I must be on crack. He told me to come down and ask him these questions in person, I replied that I was willing to. The self-proclaimed "owner" said, "good, then it's legal to kick your ass." I asked if he was aware that MO was a one-party consent state when it came to recording conversations; that was the wrong question. My 6-year-old started crying and asked if I was okay, she wanted to know why the guy on the phone was so angry and why he was cussing at me. The self-proclaimed "owner" then passed the phone off to a female voice, she asked my name which I was no longer comfortable providing, told me she didn't have to talk to me and wouldn't be, then hung up. I attempted to call back, not inquire about any vehicle, and just ask about their tow and lot fees. The female voice answered, was rude again, then hung up on me. If anyone has a similar experience with this company please review and help others avoid the same interactions. This was by far my worst experience with a tow company.
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January 2023 by Dustin Lee
Their team takes great care of me. I have a fleet of vehicles and they always come through when they say they will!
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December 2022 by Gabriel Arkangel
The owner was awesome. Very helpful. Broke down on way to make me a new key. But still contacted his friend in the industry to make sure i got my key made. Personable and did not overcharge me when he quoted me!!
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September 2022 by Kayla Powell
Well never do business with them again. Called for a lo k out. Said it would be 45 min to an hour. I waited in the heat for an hour and half and no one showed up. Called to check on it. Was told it would be another 45 mins to an hour.. before they could get to me. And still no one showed up. Very disappointing am glad not was in my car. Worse company ever.Was not informed of it being two hours. Was told 45 mins to an hour. No 2 hour wait time. But thanks
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July 2022 by Christina Vick
Good service. Will use again if I need a tow service