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January 2024 by Andrew Shelton
Nicest hotel I've ever stayed at in 48 states. Both the bar and restaurant on site were top notch and the wedding venue was also beautiful. Great staff and just sitting in the lobby soaking up the design was a pleasure.
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January 2024 by Derick Pendergrass
Hotel was awesome the suite that we stayed in was like a small apt kids really enjoyed themselves being away from us at night my only small grip is the breakfast menu was ok at best but there are plenty of other options outside the hotel that are within walking distance overall again great place to stay when in
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January 2024 by Chel Rosario
It was extremely drafty in the lobby, there was only one elevator working. The second night of our stay the heat wasn't working in our room and with the big drafty old windows it made it worse. We also had no hot water our second night of the stay either. We called the front desk to let them know, and they sent someone to our room. We were told that several rooms were having the same issue.
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January 2024 by David Fugazzotto
My wife and daughter love this hotel. Great location, classy rooms and a fantastic restaurant (The Town Company).Not cheap, but you definitely get the value for the cost.Food & drinks: Town Company is amazing. Executive Chef Johnny Leach does some amazing things in the open kitchen, and his wife Helen, the Executive Pasty Chef will delight your palate with her incredible creations.Not the cheapest meal in town, but it's a great investment in your taste bud development.Wonderful place for our family's special occasions.
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December 2023 by Zander Van Goff
Very nice hotel and very quiet. The king bed room was more spacious than I anticipated. They also have a very convenient coffee bar/shop.
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December 2023 by Steven “PizzaSteve” Catus
This beautiful hotel is conveniently located just on the edge of the power and light district if you are looking for a night out on the town. My wife and I stayed one night in one of the king corner room and it was very spacious and well decorated with comfortable furniture to lounge in. The mini bar was stocked full of great snacks and beverages. We really enjoyed having a drink in the lobby bar before having an amazing dinner at the hotels restaurant. All together it was a most pleasant stay and would highly recommend
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December 2023 by James McElwain
The front desk was excellent. Hospitable, informative, helpful. They were honestly the best customer service we have received in a very long time. Amatista was especially AWESOME !
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December 2023 by Ashley R
Underwhelming experience. Pretty. Steak was cold. Bed was very uncomfortable. Front desk was rude. Not much service. Won’t be back. Won’t recommend.
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December 2023 by Dennis Tapia
Elevator was down, so that sucked...Besides this it was a good experience, I love the rooms and the atmosphere there.
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December 2023 by Moriah Dawn
I stayed here over the past weekend while I was getting married. I had a friend stay with me the first night and my husband stay with me the night we got married. After our wedding we came back to the hotel and wanted to take pictures there, I was up in the hotel room when my husband and photographer arrived. My husband called and said we can’t take photos here but you should talk to the manager. I went down and was just confused, but also understood if we couldn’t take photos as I know they do weddings there, but I hadn’t seen any police on the website so I didn’t even think of it beforehand.My husband called me over and all I did was ask the manager if we could take photos on our Phones and that I understood if we couldn’t. At this point we hadn’t even taken a single photo and our photographer had nothing out. The way she spoke to us was the most condescending and disrespectful way I have EVER been spoken too. I am a manager in high end retail, and I do not care how often you deal with something, you can still be kind and get your point across.I feel that there is a way to explain rules without making a paying client feel utterly stupid and uncomfortable in a hotel we are still paying for. This manager made me feel so awful I started crying and could barely enjoy the rest of my time staying here. She even threatened to have us REMOVED. We did not try to fight and we just wanted to know what we could or couldn’t do and again this should have been handled with grace and not a condescending tone. This also wasn’t the first time she was rude, my friend had requested housekeeping to come and she picked up a phone call in the middle of their conversation and totally ignored her.I do want to give props to Evan the bartender because he was so nice and hospitable! The valet and housekeeping were also incredible!! I would definitely stay again if I wasn’t made to feel the absolute worse on one of the most important days of my life, my wedding day.
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December 2023 by Laura Hull
LOVED staying here! It might even be my new fave downtown KC hotel. Lobby: stunning. Lobby bar: brilliant. Staff: awesome. Room: clean, stylish, comfy. Best moments: holiday decor, pumpkin spice ice cream affogatto at the lobby bar, peeking at the special event space (so gorgeous), the mustache carpet.Walkability: We walked or took the free streetcar everywhere: the historic garment district, Union Station, Crossroads District, Shuttle Pizza, T-Mobile Center. Lots of great food, shopping, and attractions within just a few blocks.
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December 2023 by D Crosby
Was not aware of photography policy. Took one photo in the lobby. Bought drinks and tipped the bartender. Bar manager Darby told me she would refund my tab, never returned my call or email. Instead Hannah Jones sent a mass email cc various parties my personal information who I didn’t have my information sent to, violating my security and not willing to refund a potential customer over a small amount.
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December 2023 by Kyle McHugh
Had a fantastic time here for a Christmas party. Fantastic atmosphere and the bartenders were stupendous. Highly recommend a stay here if you are traveling to KC!
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December 2023 by Alex Bratten
First of all, customer service was FANTASTIC from front desk to bar. Special shoutout to the closing bar staff on 12/5/23 in the lobby. They handled a massive (unplanned) rush, with a smile.Second, the burger is one of the best I’ve ever had, and I’m from KC where we know good beef! I ordered it two nights in a row.10/10 would recommend to everybody I know.Rooms: Rooms were very nice and updated with a vintage feel. You guys run a wonderful facility, thank you for having us.Food & drinks: Phenomenal food, thank youBurger is unbelievable
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December 2023 by Chris Adkins
Comfy bed. Nice, clean rooms and historic building. The only complaint is they no longer have a breakfast buffet.
