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March 2023 by Donald Ford
Mary Hansen c/o the Tax office at@1 H&R blockway Kansas City, Mo. prepared our taxes for several years when we lived in Kansas City.We moved to Florida in 2017 and continue to use her. She is such an asset.I continue to beg her not to ever retire. LolPlease say hello and thank her for me.Blessings upon Blessings Multiplied.Marva andDonald Ford in Memoriam
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March 2023 by Mark Waite
We have used mary bunnell for years. She is amazing.
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February 2023 by Brad Arnold
Similar to other reviewers, I'm very disappointed in H&R Block's tax review services. I purchased the Peace of Mind (POM) service to cover in the event of a tax professional's error. When it came time to file a POM claim, H&R Block staff were generally unhelpful, non-communicative, and difficult. Warning to others if you purchase and plan to use their POM service, then you may also run into problems and never get any of the reimbursements they claim to provide.
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January 2023 by Domarsha Martin-Forte
I work here during Tax season. And let me tell you something I Love It. It's my second year and I will definitely be coming back again.
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December 2022 by F. R. (Effective Problem Solving)
Disappointed in their auto renewal. Do NOT sign up for auto renew. They charge your credit card Three or more times, and they keep doing it for the same year. And getting hold of someone to fix this is painful. Better to dispute it with your credit card.
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December 2022 by thomas walsh
Will revise. A woman that works there Pam Sweeny (I believe thats her name), yelled and augured with a disabled man, would not listen, stated get out, we have other work to do (Over charged and lied). Was working with corporate, waiting to hear the resolution about her actions. This woman should not ever be allowed to bully disabled people. This is known as abuse.,in my very humble opinion. Made appointments here, no one showed up for appointments, posted hours of operation to be met with no one in office. This is the West Beltline office in Madison, Wisconsin.
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November 2022 by Keith Blade
Extremely dissappointed in tech support unable to answer, or address a simple problem with their software. I didn't receive the download I paid for and have confirmation receipt. I'm a long time user of Block but after a miserable experience (phone and chat) with unavailable reps and less-than-sharp tech people today offering no help, I'll look at other tax options from now on. Talked to three clueless reps and last one hung up on me. I was never rude. A longtime national company like this should care more about their customers and support.
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September 2022 by Chanel Hendricks
This company has violated me and The United States Code for banking regulations. This company has failed to reimburse me for the money that was stolen from my account. They are denying my claim and I have not heard from any investigator which they claim I would during this research. Please do not do business with this company anymore. They will cause you endless stress. H&R Block is changing its name to Pathward Associate. Do not do business they will commit fraud against you and be allowed to do it by the government.
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May 2022 by Bella T
RUN. I worked directly with a local office and their online services, they are not accurate, they do not reply timely, they caused me penalties with the IRS, filed incorrect addresses/totals, amounts due etc, they ignored me for weeks and filed my return late. They almost cost me THOUSANDS in taxes due and they have already cost me penalties for them filing late. RUN. They are AWFUL. RUN RUN RUN.
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May 2022 by charlene w
Unable to reach the online support I got in 4x and was waiting for agent I got disconnected 4x I had chest pain and was crying that i could not get through to online support. TERRIBLE MY TAXES ARE DUE AND IT SAYS AN ERROR result 30> you are a horrible service you provide you have to be ashamed in providing terrible service to customers. I never had a problem with my taxes filing until this year. They scam you into buying their higher price software. Its all a scam, this is to HEADOFFICE in Kansas city. you have to be ashamed in not being able to help people. Your software is terrible and your customer online service is worse i got through 4x and then was disconnected. I waited over 32 mins then was disconnected. Called again waited 13 mins disconnected again waited 8 mins disconnected the last time called and a busy signal and disconnected. I hope people read this when i had file my taxes.
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April 2022 by Linda Norris
I have used local H& R Block New Hampshire Tax Advisors for years & years. I was ALWAYS happy with the results, until this year (2022). Up until (2022), I have ALWAYS received 100% REFUND, every year. Now, after being LONG-TERM UNEMPLOYED & accepting pitiless handouts of Social Security, I have found myself draining a personal IRA in order to EAT, pay bills, buy food, etc. I have never, ever had to PAY IRS, ever before! Knowing (2021) IRS taxes would be horrible disaster, I waiteduntil the last minute on 04/18/2022. Well, H&R Block Tax Advisor was NOT happy about this! After making (3) THREE phone calls to local H& R Block offices, I was finally able to make an Appt. & was able to FILE (2021) TAX Extension. Although (2) TAX Advisor's tried to talk me out of the (2021) EXTENSION. Their approach was PAY NOW & FILE NOW! owed taxes, ASAP! No other solutions offered, just file now. pay now! I owe under 2k! So, after (2021) Extension was completed / filed, I called H& R Block again, asking for 2nd Appt., one week, later. I was given an Appt, on 04/22/2022 in different New Hampshire office which was already100 % CLOSED as of 04/19/2022!! Rightie-Oh! All desks, chairs, phones all removed from office, where my 2nd (2022) Office Appt. was supposed to occur. OFFICE was CLOSED UP TIGHT! I really think the Receptionist made Appt., in jest. Knowing this H&R Block office was already closed on 04/19/2022! When I asked for the Office address her response was: "Drive by the local Pizza place, go past large Building Materials store next door, pull into the parking lot closest to the Burger Joint, then wind around back of that store & there you will find our OPEN H& R Block Office, Rochester, NH. The Receptionist, would NOT give me a specific address, nor did she ever say the office was CLOSED! for rest of (2022). HORRIBLE, Stupid woman!I am NOT a TAX Advisor, I have never PAID IRS, ever! The Tax Advice I have received so far, has been less than stellar. So, much so that I even visited the local IRS Office who provided for FREE! MORE advice than any H& R Block Tax Advisor, has SO FAR! I USED TO HAVE (2) GREAT TAX ADVISORS IN THE PAST ONE PASSED AWAY & THE OTHER RETIRED. The (2019) wonderful!! Lady Tax Advisor @ H& R BLOCK'S TAX ADVISOR in Nashua, NH became tired of the office politics, low pay & the stress. She felt unsupported by H& R Block & its requirements, etc. No benefits, low pay, seasonal work, etc. So now I am still trying to get the (2021) taxes filed, but I am no closer to having any real help or tax resolutions.Just hurry up & PA them! is all that I hear. Maybe next year, it will be time to switch to another TAX Advisor company? I think so!
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April 2022 by Chris Evanson
Left site with a voucher saying i owed 1471.00 and tax document.Received a check for a refund took my check and payment voucher into the store Mar 22 they were going to get with me about the difference. Donna never called me so i left a message 4/1 she finally returned my call this morning i called her back for her to tell me she filed them correct but my paperwork shows line 37 with $1471.00 payment yet i received a check for $1755.00. She told me her paper shows a refund. I mentioned the guarantee she told me would you rather pay instead of refund i explained to her she did my taxes inadequately she then after telling me she would give me supervisors name she hung up on me Donna Kundinger master tax advisor. I called back got Elisa after she asked my name put me on hold came back ask my state back on hold then she told me she was unable to give me any supervisor name or number!!! WHAT A JOKE 32 YEARS USING THEM cant get my correct tax paperwork.VERY POOR CUSTOMER SERVICE WILL CALL CORPORATE MONDAY I QUESS.
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April 2022 by Paulita Gomez
My tax pro Lindsay was and is the reason i keep going back to an office. Such a great guy who provides details every step of the way. He makes tax prep fun and not a taxing experience.
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March 2022 by Sharla Sadler
49 yrs with HR. 2022 they changed their “do your taxes free” format so it is no longer easy or intuitive. And it doesn’t work. Would not accept income info correctly, kept promoting to annuities (don’t have). Called HR online tech support, 2 agents -4 hrs, agreed their site was not working correctly as they saw with screen share. Case # created with phone number to call, which takes you to random national HR phone help, which results in 30 minute + hold time. There is NO way to call your tax professionals since the office won’t answer the phone and it takes you to the national HR line. You go in circles with no help. Terrible
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February 2022 by Streetninja 0909
Absolutely the worst. I have proof that they say they submitted my returns but the returns never made it to the IRS or my state. After 4 phone calls and one of them hanging up on me, literally nothing has happened and now I have a case number. I will never use H&R again and I suggest anybody reading this use Turbotax because it's so much better and they will actually file your return for you. Attached are pictures that show H&R Block failed to file my returns. Period.
