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July 2023 by Sam Nemeh
Most of my friends and extended family members do their tax preparation at H&R Block offices. I brought a friend of mine to do her taxes and she was charged double the fees and still has not received her funds yet. It is almost mid July and most of the offices are closed and no one to answer a phone call. This a poor customer service and follow up.
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April 2023 by Steph
Someone there forgot include one of our w2s in our taxes because it was a digital w2 instead of paper w2 and they didn't want to deal with it so our taxes were filed inaccurately despite their "100% accuracy" claim and now our taxes are under review for possibly 3 months by the irs and we can't get them amended for months now while they do their thing at the irs. It's an extreme bummer because if the tax filer had just remembered to include the digital w2 with the paper ones our tax filing would've been accurate and we would've had our tax return by now but instead this set us back by many months and we're missing a lot of mortgage and other bill payments because of someone's mistake at this location. Yall charge way way too much to not do our taxes accurately. I should've never second guessed myself when I almost filed them myself using the Hnr block free system online and we would've had our refund by now and not fallen behind on any payments due to someone's incompetence in store. Will do my own taxes in the future for only $70 and ACCURATELY too!!
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April 2022 by David Bauer
My agent is the greatest lady. Very friendly and personable. Been going to her for 4 yrs now, and won't go elsewhere!
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March 2022 by Reginald Adley
Because the business I received was unsatisfied I had my taxes done on 1/29/22 and the tax pro made a mistake and I'm still waiting on them to fix it and I paid for e-file the only answer I have gotten is they still working on the problem.
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August 2021 by Brian Fairchild (MorkaiTheWolf)
I originally chose this location since a lot of the reviews state how helpful and easy it was to work with the staff. While they were easy to work with, the associate I worked with did not give me any information about of the fees I was going to be charged in order to have my taxes prepped. I knew it would be a bit more than normal but I was charged over $400 for the whole experience with no explanation about the charge until I had to ask at the very end when they expected payment.Associate I worked with seemed annoyed by the amount of paperwork I brought when I explained that I wanted to ensure everything was done correctly since I recently closed on a house and moved across the state line.I would not go to this location again, let alone H&R Block based on their fees alone. For anyone that has any kind of penny stock (like acorns or robindhood), expected to pay at minimum $200 that they won't tell you about up front. If I knew about this fee I would have done my taxes on my own like I did in previous years.Secondly, and I know it's a little petty based on the situation but the fact that H&R block charges you a $39 fee to direct deposit your refund is insane. When I asked why this was the case or if I could just have my refund mailed to me in a check, they said it was the same price regardless.
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April 2021 by Ashley Williams
LeeDell was very polite and helpful. She had our taxes ready for review in no time.
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April 2021 by Jessi Garner
The staff was friendly and caring. They saw to it to explain everything and left me with no concerns. I felt very comfortable they saw to it I got everything back. Great service
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April 2021 by Brian Fairchild
I originally chose this location since a lot of the reviews state how helpful and easy it was to work with the staff. While they were easy to work with, the associate I worked with did not give me any information about of the fees I was going to be charged in order to have my taxes prepped. I knew it would be a bit more than normal but I was charged over $400 for the whole experience with no explanation about the charge until I had to ask at the very end when they expected payment.Associate I worked with seemed annoyed by the amount of paperwork I brought when I explained that I wanted to ensure everything was done correctly since I recently closed on a house and moved across the state line.I would not go to this location again, let alone H&R Block based on their fees alone. For anyone that has any kind of penny stock (like acorns or robindhood), expected to pay at minimum $200 that they won't tell you about up front. If I knew about this fee I would have done my taxes on my own like I did in previous years.Secondly, and I know it's a little petty based on the situation but the fact that H&R block charges you a $39 fee to direct deposit your refund is insane. When I asked why this was the case or if I could just have my refund mailed to me in a check, they said it was the same price regardless.
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April 2021 by Eric Entsminger
I have the utmost confidence in their competent knowledge and abilities to help me with my taxes.
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April 2021 by Christine Smith
She was very helpful with my main objective. Was very happy with my visit.
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April 2021 by cherlyn hamilton
Great customer service experience
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March 2021 by Crystal McCloyn
I love how they walk you through each step and explain everything to you and if you have any questions they are their to help in any way possible.
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March 2021 by Paul Simms
Mrs. Ledell Lowe is the best! Extremely informative, attentive, helpful, nice and caring. She's the reason I return.
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March 2021 by Kathleen Conley
The staff were friendly and they got me in and out of the office fast.
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February 2021 by tonya mallory
The only place i go to get my taxes done.
