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August 2023 by Patricia Jaime
The online “it’s-me” has been a frustrating experience for some time. Although I can appreciate security for online banking, the several security questions and lack of staff to help you when you get locked out is frustrating. Last several times I wound up playing phone tag to get someone to call me back to help reset my acct.. Passwords change often so if you only need to occasionally check your account it may lock and you need to request a new password. Should not be this tough.
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July 2023 by GeeVisionS
I don't use the word hate often but I do not recommend this bank at all!! Completely clueless. Imma keep it at that cause I'd be here all day if I explained all the issues
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May 2023 by Herman Brown
I Just Wanna Say Thank You So Much Ms. Sandra Casey. Her Assistance Was Very Helpful & Thankful She Need The Biggest Raised You Guys Lol
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March 2023 by Erica Dobbs
This credit union is trash. The employees act like they don't wanna work. They do not know anything about their own products. There is always some kind of system malfunction with either your debit card or your online banking. The products they have or ridiculously expensive and/or they don't have the necessary products like other banks/credit unions. I have been banking here for 4 years. If I had time, I would DEFINITELY find another bank or just not bank at all.
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January 2023 by Cheryl Price
Deborah was exceptional she listened to my situation and quickly resolved my problem. Janee, and Brandon also make KCCU the kind of institution you want to handle your business.
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December 2022 by Adrian Ausler
I dealt with Adriana Miranda and she was awesome. I came on my lunch and she had everything ready for me. It was a seamless process and I would do it again.
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December 2022 by Michael Pugh
Teri Tipton was very professional and efficient during the loan process i really appreciate her patience and understanding with me!
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December 2022 by Kathleen Lee
Applying for and getting approved with a great rate proved to be the easiest part of trying to replace my car that was totaled by a distracted driver. Teri Tipton was excellent to work with and helped make the process easy and seamless. After getting all of the paperwork from the seller, I was able to email it to Teri and then come in the next day to sign papers and pick up the check. I was in and out in 15 minutes and Teri was awesome!
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December 2022 by M J
Great staff at KCCU! However, Teri Tipton was phenomenal during my recent loan process, with all of the details, from start to finish, guiding me the entire way with options, details, and patience. I will recommend Teri and KCCU to family, friends, associates, etc.
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November 2022 by Sebrina Cooper
i would love to give teri she was very intentive to my need and everything was met so i give her ten stars on top of the five great work and i will keep doing business with you guys THANK YOU TERI FOR ALL YOUR HARD WORK I KNOW I WAS PROBABLY A PAIN IN THE BUT BUT SHE NEVER GAVE UP SHE KEPT TRYING TIL SHE GOT ME TAKEN CARE OF AND MANY THANKS TO YOU
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September 2022 by Stephanie Parker
I love Kansas City Credit Union. My agent (Miranda) was very helpful and made sure I understood everything that was going on, even if I said yes I understand she heard it my voice and took the time to explain it to me. I was able to purchase a new car. Thank you so much.
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September 2022 by Kimberly Hudson
Adriana Miranda she consistently provides quality customer service. Very professional and allows response in a timely manner.
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September 2022 by KC VIRGO
I had a great experience with Adriana M. very personable, professional and caring!I appreciate you and your service?K.C.
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July 2022 by Kimberly Walker
I'd like to take a moment to say that I really enjoyed working with the loan officer that I was assigned... Adriana Miranda! She was very professional, knowledgeable about products/loans the Credit Union has to offer. She went over and above her call of duty to research and find what the best option was for me and my family. I will definitely continue to do business with KCCU & will refer anyone I know that is looking for a supportive, fair banking institution! She is definitely a keeper!Thank you
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July 2022 by Chandra Manga Bessong
I had an awesome experience with Adriana Miranda. She left not question unanswered. She was polite, professionally and extremely helpful. Thank you Adriana.
