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February 2024 by Carrie Nelson
Wonderful experience today. Great prices, friendly and personal staff. We will definitely be back!
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November 2023 by Lisa Becken
Beautiful store, rude employees!
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October 2023 by April Biggerstaff
Today I went in to see if they would exchange some jewelry that had tarnished. The woman who greeted me, looked at me like a deer in headlights the whole time while the lady behind her judged me, followed by asking me if I wash my hands with my rings on, and they both made me feel like I had done something wrong. I know we’re on the plaza but you don’t need to act like your customers are beneath you. I’ve been buying Kendra Scott jewelry for years. The jewelry shouldn’t tarnish when you aren’t wearing it in the shower, working out or sleeping in it. Especially for the price of some of the pieces. You’ve lost a customer.
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August 2023 by Kristina Lee
Beautiful location, amazing staff, and stunning jewelry.
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May 2023 by clay collums
Great selection and service. Emma was very helpful, patient and informative. She made the experience easy and pleasant.
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September 2022 by Erica Gaither
My mom and I went in today just to browse and ended up with two beautiful pieces! All of the ladies working with so kind and helpful, while answering any questions we had. My mom noticed they have a birthday discount, so she asked and the staff told us all about it! We will be back to shop at this location again! Best customer service we have had in a long time!
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April 2022 by Shirley Curtis
I have been into this store twice in two weeks and both times I was helped, or lack of better word, by Alyson. The first time she was snobby, acted like I wasn’t worth her time and put off at the fact that the other young lady( who was very kind) couldn’t help me, until I spent $330 then her tone changed some. After leaving and reviewing my receipt I noticed I was not given my birthday discount so I called to ask about the refund. She said she didn’t know what they could do and she would speak to a manager and call me back. She never did. I then went back into the store where I was greeted by a delightful girl named Mimi, I noticed Alyson behind the counter and I said to her “ I have a return Alyson has been helping me.” She was on her phone or tablet with an airpod in and completely ignored me, no hello never even looked up, so Mimi started to help me herself. She asked Alyson several times for help, at which first she bite her head off and said “hang on” while pointing her finger, then acted VERY agitated that she had to help and frustrated that Mimi needed guidance. She was rude to both myself and Mimi to the point it felt awkward. She shoved the money from the draw into Mimi hands after they couldn’t get the refund onto my card all while still not speaking. I felt so bad for Mimi I wanted to immediately call and speak to a higher manager but knew no one was there. This is my second time having a very rude experience with her. I NEVER take the time to write reviews but she has zero customer service I just really want to bring this to her boss’s attention!
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January 2022 by Madison M
I'd never shopped Kendra Scott before but I signed up to receive the birthday coupon and went to the Plaza location. I met Taylor (who I later found out was the manager?!) As a former retail employee, I have never seen a general manager be on the floor helping customers one-on-one constantly like that. She found me a piece I loved and was professional and friendly! I've come back in numerous times since and every single time Taylor remembers my name, my job and that I'm a big fan of Elton bracelets and the more uniquely colored stones and gets out tons of great suggestions for me, one of which I always end up purchasing. I'm a customer for life now!
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August 2021 by Julia Joy Anne
Went into Kendra Scott to get a new chain as mine was rusting a little bit. Taylor, the sales associate, replaced my chain and stone free of charge and could not have been nicer. Was a great experience!
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February 2021 by Nichole Messina
I went here today to get my birthday gift. The ladies were so nice and helpful! The free cookies were a nice touch too. They also a recommended a couple of great lunch spots.
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February 2021 by Brandi Washington
Very pleased with the customer service. I had an issue with my necklace I was in and out in under 5 mins thank you so much Shannon and Allisson for the wonderful service!
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February 2021 by K K
They have some of the most unique and beautiful Opal stones I have ever seen in my life! I especially loved the color bar and designing my own set of earrings. Will MOST DEFINITELY be back!
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February 2021 by Sherie Korneman
The salesperson was very helpful and even did a custom earring while we waited. Very pleased with my experience. My mother enjoyed the earrings.
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December 2020 by JOHN Frazier
Having to wait outside the door for 20 minutes while be hassled by the homeless every 5 minutes is incredibly frustrating. You should either hire security or at the very minimum, have an employee standing by the door. We won’t be shopping at this location any longer.
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October 2020 by Shelly Frazier
Staff is always so nice and personable