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December 2023 by James Millsap
BEWARE OF FRAUD!!! Much like the review farther down below, they allowed someone to fraudulently open an account in my name and I live 14 hours away from this place. They’re entirely unhelpful. You can’t speak to a person about it. They only let you email them. I emailed them on October 9th and I have never heard back. Trying to maintain my credit and buy a home and I have to deal with THIS. You all are fraudulent and should be ashamed of how you’re ruining people's credit and opportunity to buy a home. And don’t reply to this with a generic message like you did before. Show me that you take identity theft and identity verification SERIOUSLY and rectify this situation. I never opened an account with you, you don’t have my ID or signature. It was fraud on your end because you all let it happen.
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November 2023 by ML Lyman
I have never experienced such consistent, friendly, and helpful service from a bank. From simple to complex banking tasks Lead Band far exceeds expectations. The front-facing team members know their products and quickly learn their customers. You wouldn't know the owner greeted you in the lobby unless you asked who was that person. The common touch of Lead Bank breaks down the traditional walls of banking that typically deter small businesses, Black-owned Businesses, and Minority-owned businesses. The presence of Lead Bank in the Kansas City Market is really a breath of fresh air and much needed to give disinvested communities access to capital and banking services. Thank you to the entire Lead Bank Team for being absolutely awesome! You have earned my business and a walking billboard.
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November 2023 by Laura Gowans
Wow there is no comparison between my visit here today and my other recent experiences with banks. What a great team who helped me out quickly and thoroughly without an appointment! I worked most closely with Emily and with Alexis and they were both amazing. Cannot recommend enough!
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December 2022 by Benjamin Ganso
Currently, I rate them below zero. They allowed someone other than myself to open a loan in my name fraudulently. Based on my experience, I question their due diligence to verify who applies and gets authorized for these loans. I have yet to have anyone associated with them take action. Identity fraud should be taken seriously.
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October 2022 by TheBajoiner
Great energy of all the banks I've been too.
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September 2022 by Delia King
i absolutely loved all of the people that I met inside from the president all the way down to my banker every personality inside of that building everyone had a smile on their face and they were ready to help you can't beat that and it was genuine it didn't feel fake and the location is absolutely beautiful you would not regret getting your account with him I love it Lead the way
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July 2022 by Noelle Davis
This is an unknown little venue in the heart of Kansas City. This space has a great indoor/outdoor rooftop with cool lighting. Great for a small wedding or corporate cocktail party.
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June 2022 by Ben
The people at the bank are wonderful! Haven't used many of their services yet, but they have been responsive to my questions and flexible with scheduling.
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May 2022 by Raenelle G
This rating is strictly for Amber. She is the absolute best worker at the crossroads location since Colton left. He is super amazing too. I literally can always count on a good conversation or leaving with positive spirits now that Amber is there. I can't really speak for too many more employees...not really a fan. Ask for Amber!
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November 2021 by J Williams
I personally appreciate the staff. They are always so polite and very helpful. From the first time I heard about Lead Bank and their hometown culture, I wanted to be a part of this. We have four accounts there and are happy how they've worked with us. Got a great pair of socks from my personal banker, Holly, and I love them!
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November 2021 by Barbara Morrison
I left my previous bank specifically to come bank at Lead. The workers at the Crossroads location have always been kind and professional and their lobby is gorgeous. I've even had an opportunity to utilize their co-working spaces pre and post-pandemic. I'd recommend this bank to anyone looking for a friendly, local alternative to the big business banks.
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November 2021 by Joseph Jimenez
We just started banking here about a year ago and they are really great to work with all the time. Every bank has some tech struggles, but it's how they work through it that matters.
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November 2021 by Dwayne Diemer
A bank filled with very friendly people,they welcomed me in with no problem and took care of me right away,this is a bank I would prefer others to bank with,I come every week making deposits and it's always the same positive energy,nice place to bank at
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October 2021 by Acaudi Production
Great bank, wonderful employees and everyone is always helpful! They also have space within the bank for their customers to use for business meetings! Highly recommend!
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October 2021 by Marcella Goldsmith
I want to THANK Crossroads and the Lee Summit branches for all of there patient. A big THANK YOU to COLTON MILLER you are an AWESOME person THANK YOU for putting up with me.Kodiak Urban Construction Company LLC
