-
March 2024 by Nico Benfield
Shelbi was very helpful and kindly encouraging throughout the process. She answered all of my questions (and there were a lot) within the hour or sooner during business hours or first thing the next morning. This was my first house buying experience, and she took the time to sit down with me and explain the entire process and steps as well as any term or contract questions I had. I have already recommended her to multiple people!
-
November 2023 by Keng Yang
We’re so glad Shelbi was assigned to work with us. She was professional, knowledgeable, and genuinely cared about our family’s home purchasing process. She was available and easy to reach when we had questions and went above and beyond to address our needs. We were extremely thankful that she was patient with us as new first time home buyers. She made the process easy, simple, and enjoyable. Thank you Shelbi at Link Mortgage!
-
July 2023 by Faith Barnhart
Lusk Mortgage made the entire process easy and seamless. Good people to work with.
-
June 2023 by Sonja Schwab
I had an Awesome experience with Shelbi and Stacy. Shelbi listened to my needs and met every one of them. I'm happy that my past clients connected me with Lusk Mortgage. Thank you Shelbi and your team for making it easy and fun to work with you.
-
May 2023 by Mai Vu
It was my first home-buying experience, and Shelbi was extremely flexible, responsive, understanding and encouraging. She explained everything clearly and provided a lot of resources for us to use. Not only that, but being able to meet over amazing coffee made it 1000 times better!
-
April 2023 by Kelly White
I had a great experience with Lusk Mortgage Group. They were professional, helpful and responsive. I highly recommend them!
-
April 2023 by Nina Walters
Lusk Mortgage Group was an absolute pleasure to work with! Friendly, professional and was available to answer any and all questions!
-
March 2023 by Dominic Schoenherr
Shelbi was very responsive throughout the process and explained in detail every step of the way! Couldn’t recommend more!
-
September 2022 by Monica L.
Shelbi and her team are great! I'm a Realtor and have had experiences with many different lenders over my 13 years selling houses. I first met Shelbi when she helped my super savvy friend/client get a mortgage, and she did such a great job that I started giving her name out to clients. Shelbi has been great about explaining things clearly to me and multiple clients of mine that she has helped. When I was ready to upgrade my personal home, interest rates were rapidly increasing, but Shelbi somehow managed to get us an incredible rate. The entire process was smooth and closing was a breeze, as have been the experiences of my clients who have worked with Shelbi. I highly recommend reaching out to Shelbi for anyone looking to buy or refi, especially in this crazy time.
-
August 2022 by Leanna Labrie
I give Courtney 5 stars! She went above and beyond for my family. She did everything I asked and I know I bugged her so much. I’m so glad god put her with me. I will be tell my friends and family about her.Great Job Courtney!
-
May 2022 by Janelle “Rozanellee” Roza
Thank you so much for all your work Lusk Mortgage team! I am So thankful to have worked with Shelbi, Stacey and Christine during my home buying process. I first contacted them on a referral from a friend a couple years ago. Even though I wasn’t eligible then, they worked with me over time to ensure I was taking the right steps towards becoming an eventual homeowner! They are kind, patient and informative. I truly felt like they were advocating for my dream come true and I could not recommend them highly enough! Working with a local mortgage team over a large bank made the process achievable and now Im a highly empowered single mother and elated homeowner. ?
-
May 2022 by Karis Koehn
We had a great experience working with Shelbi and her team. It can be stressful to buy a home but she made it easy by communicating with us every step of the way, setting realistic expectations and making sure we understood all parts of the transaction. Additionally, Lusk Mortgage Group is a broker, and this meant that Shelbi had access to many different lenders and products. We knew we were getting not only the best rate but more importantly, that everything would close on time. I would recommend Shelbi and her team to anyone who is looking for a mortgage.
-
May 2022 by Lillian Barr
Shelbi was great to work with us. She talked to us every time we contacted her. Her staff is helpful and courteous. We could not be happier. Our daughter has also used Shelbi and Lusk mortgage and has been very pleased with there services too. Both our families would highly recommend them.
-
May 2022 by Rei Wirsig
An amazing team to work with. I gave them a budget and they made it happen. Very accommodating. Communication is top notch. Never in my wildest dreams did I think buying a house would be as relatively easy as it was and I have this team, in part, to thank for it.
-
May 2022 by Linda Carpentier
Shelbi's customer service skills are severely lacking. If I could give her zero stars, I would. We worked with Shelbi back in July 2021 and eventually had to move to a different mortgage company. While the field appraisal that caused issues in our closing was out of Shelbi's control, how she handled the situation after, was. We, her customer, didn't even know a field appraisal had been done nor that it had caused an issue with our closing until right before 5:00 p.m. ON CLOSING DAY - even though she had known of the trouble a couple of hours prior. While she did try and get a hold of our realtor OVER an hour after having the information and was unable to reach him - We should have been called next and were not. Actually, we should have been called as soon as she was aware that there was a problem - before trying to find a solution. After all, we were her clients, not our realtor. We defaulted on our contract because she waited until 5:00 p.m. to let us know. We may have defaulted anyway, but her lack of communication robbed us of the chance to work something out with the sellers prior to defaulting. We ended up losing the house and our earnest money! Her true character showed during the most stressful time. We had to scramble to find another home. She did offer to file a formal complaint to try and get our appraisal fee back. But here we sit nearly 4 months later and have not heard a peep from her....despite sending a follow-up email to her on Nov 5th ( 11 days ago) asking what the results of the investigation was. It's easy to be perceived as great when all things are going well, but it's who you are and what you do when the situation goes awry that really matters. She lacks professionalism and I couldn't recommend her to my worst enemy.