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May 2025 by Jacqulen Cheadle
5/10/25 I went into Longview road 6815 Kansas City Missouri 64134 to purchase a phone and retrieve my old number, they charged me $80 for a new line, gave me a new number and all together charged me $188.96, I asked if I could return the phone and asked for a receipt, I was told yes, I came back Sunday and was told only a manager can do returns I went back Monday and was told NO I can't return the phone I spent 5 hours at that store, I asked for a real receipt because the one I got was not a real receipt, I need the Dealers Support Group to act before my 14 days are up, now I can't make phone calls or use my phone at all since. I have called customer service over 12 times and have talked to over 6 supervisors and I don't know how many reps trying to retrieve my phone to work and I have been to over 6 stores and no one is able to help me, I went to 3118 Prospect KCMO 64128 and Eve manager tried to help me and she went out of her way to have me fill out a email to Dealer Support Group and complain about my issues with the store I also had customer service rep try to talk to manager at Longview and he refused to talk to him and I had a supervisor ask to talk to him and he refused her too I asked both to fill out a complaint and they did, Longview has cost me $188.96 and I have receipts for my purchase and I am supposed to be able to return the phone
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November 2024 by Dwayne Diemer
Hector is the man,he took care of me and had me sold on alot of the merchandise there,a great salesman,the environment is also chilled,I recommend coming here.
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November 2023 by family couch
Both workers are very polite and helpful just very hard to understand. The workers don't speak English very well at all so it's very hard to understand them. The display phones have no information about the storage speed camera or anything and the gentleman was like I will explain. So as he is explaining with his accent and the speed he talks I understood none of what he said and had no idea what I was looking at other then just a dummy phone. Both workers are very polite and helpful just very hard to understand. Like I said but when I asked to see a print out because my mind works differently when I'm comparing items that I need a physical copy of the phone specs and they had no option for me.
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September 2023 by Markeeda Riley
Even though the telephone customer service for this company is trash, Karina at this store kept us as customers, because I was about to cancel it all and walk away! She knows how to relate to people!
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September 2023 by Markeeda
Even though the telephone customer service for this company is trash, Karina at this store kept us as customers, because I was about to cancel it all and walk away! She knows how to relate to people!
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August 2023 by Jose Chavez
The best phone company
METRO BY T-MOVIL
I recommend 4 lines for 100 dollars
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May 2023 by Jeanettebh1uommm. Baskin.
They have No idea how to help the customer.. The manager has a very poor customer skills
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January 2023 by Justin Blevins
Tried calling to see about a phone and no one answered didn't even ring i won't go to this metro pcs store or have anyone go there.
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May 2022 by Jean Chamness
The manager and her subordinate were extremely rude and insulting. I was told to come in and they could help me reset my account passcode, so I did. It took 3 of them at least 40 min to help one customer who was there by herself. The manager sure didn't have a problem with me during the previous visit when she was busy flirting with my boyfriend and then put my account under his name when I stepped outside to check on my puppy. Their cases never actually fit the phones, the screen sticks out further than the sides of the cases.
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October 2021 by Industry Talk Live (Christie Love)
I got excellent service and the store is very clean and professional ?
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October 2021 by Griselda Zamora
Best metro in Kansas City, the new team is SO awesome and clean
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October 2021 by Luz Maldonado
Awesome Store <3
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April 2021 by Michael J. Shank
I am not easily impressed by any retail store, however the young ladies servicing clients at this location have never failed to provide viable solutions for each and all of my companies needs as we evolve.
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November 2019 by Billy Croffer
They care of me every time I have 5 lines at a great price
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November 2019 by Wallace Collins
Good staff best service in area (BUT THE LAND LORD NEEDS TO DO BETTER ABOUT CONDITIONS THERE) BUT OTHER THAN THAT GOOD PLACE TO PAY OR GRAB A GOOD DEAL ON PHONES,,,THX.
