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December 2023 by Eric Harris
This post is permanently closed
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July 2022 by J'Lynn Bee
Carmia charged me for a product that I did not ask for nor did she tell me that she was charging me for it until i got home and looked at the receipt. When I called to tell her she became upset and hung up on me while stating that she does not do that. This place is crooked and not recommended unless you don't mind losing money. If I could give this zero stars I would. DO NOT GO THERE!!! I have reported this to the BBB.
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July 2022 by Jennifer Darnell
Store didn't answer phone either of my 3 attempts calling but they sold me a sim card for the correct price of $10 with no bs. Quick and easy transaction as it should be
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June 2022 by Elmer Koch
So first don't go there if you want your phones to work and the service to be correct when you leave the manager doesn't care about you or you money
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October 2021 by Jamie Hicks
I went into store to get service turned on and was told I was put on the $60/month plan. After looking at my receipt while still in the store I saw that my plan was the $50/month plan so I asked about it and was told that it was in fact the $50/month plan but he took it upon himself to add insurance to my plan without asking me first. I asked for it to be taken off and refund my money being I did not ask for that, it was never even discussed, and I was told that I could not get my money back. I asked to speak with the manager and got told no he would tell me the same thing. So I was charged for services I didn't asked to be added and now I'm out that money because he removed the service but I did not get my money back. This has been reported to The BBB.
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September 2021 by rachel lynn smith
Stay away from metro by t-mobile. As a current customer you only get $20 to $30 off a phone price. So if something happens to your phone you're spending hundreds to get a new one. Everywhere else has better loyalty for current costumers.
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July 2021 by Leona Thompson
Went to the store on 99 and homes service was great
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July 2021 by Jordan Robison
Eric was was able to quickly explain the details and differences of the phones I was interested in. Very helpful, courteous and knowledgeable. Happy with the service and the phone.
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January 2021 by deanna chapman
The man that was helping was great they have wonderful deals going on right now
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June 2020 by Addi Goebel
My husband and I went in to switch from Verizon and Ser made it extremely easy. I have never had any phone service go so smoothly. He made our experience easy and fun.
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April 2020 by Chelsey Juarez
Wonderful service! Manager named Ser was absolutely fantastic. This store is out of my way but I will continue to go to this location for the excellent service given! Thank you for turning a bad situation from another location into a positive at yours!
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August 2019 by Paula Kessler
We have been loyal metro customers and went to purchase a hotspot. They were friendly enough but totally lied to us. We told them what we were using the device for so they knew what we expected. We got the 75.00 0lan for 30 gb of data. They told us we would be fine for a month. 1 1/2 days later we were out of data. We went back to the store to see what was going on and was told the data was gone for the month. The store manager told us to call customer service to see what could be done. Customer service directed us back to the store who said too bad so sad not gonna do anything for us. So shame on us for believing what the store said. So needless to say lesson learned. We are taking our 4 other lines else where and are telling anyone who will listen to not do business with Metro.
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May 2019 by Lynsey Gentry
Best Metro PCS I've had the pleasure of visiting. I'm having trouble recalling her name (think it was Daya or Daza, something like that) -- but she was AMAZING. I headed to the store on my lunch break from Overland Park prepared to be gone at least an hour.
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April 2019 by Sunny Smith
Much better experience at this location!!! Wonderful customer service... I don't know her name but she was really great...working 3/8/19 @ 5 p.m. she has amazing customer service skills!!!
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February 2019 by Arletha Frye
Door locked, open sign on, called the store twice while sitting outside to pay my daughter's phone bill.
