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January 2024 by Elizabeth Hoskins
Martin was incredibly patient and helpful even though several folks were waiting to talk specifically with him.
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November 2023 by Sherry A
We ONLY SHOP this BUSINESS for our NEEDS ! Because we Get Honesty answers and Great Prices, and The Best Service in Missouri ! Love the showroom and People who Work here ! Thanks for Your help ! Sending Friends here !Ask me how I know they are the Best ? I dealt with a Supposed Good Repair shop in Springfield and they messed it up worse and charged me Over $100 !I Drove to KC From the Branson Area and Found out it was Repairable after the other place said it couldn't be Fixed ! Faster Service too ! Other place just wanted to sell me a Machine I couldn't afford at the Time ! When the time is Right visit Downtown, Independence and one other Location !If I could give it a 10 I Would ! ❤️ Love this Family owned Company !2023 - October- Came to get parts for a used Machine ! Got them .
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October 2023 by Kimberly Pepper
Big shout out to Jeff for getting my sewing machine up and going.. You saved the day..
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July 2023 by CLAUDIA DUFF
It was the most enjoyable buying experience I have ever had! Jamie at the KC downtown center was amazing. She explained all the things to me. Sat with me while I test drove one feature after another. I absolutely loved working with her on this purchase. I went into the store with lots of questions and I walked out with a beautiful machine that will meet all of my needs.
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July 2023 by Eric Hargis
Super nice people to work with. I would highly recommend getting all your sewing supplies here. Very good way to keep your wife HAPPY ? Super friendly, family run business. **Still the same**
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July 2023 by Don Turnbaugh
Jeff is #Phenomenal.Best Service In Town/Anywhere.
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May 2023 by Cindy Miller
We moved from St Louis to Kansas City. We dismantled & reassembled my long arm quilting machine. And sadly, it wasn't quite right. One call to Jeff, and he came out, fixed our problem, leveled my machine, and has me humming again! Jeff was efficient, friendly & knowledgeable about my Babylock longarm!
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May 2023 by Sharon Wuthnow
The staff is helpful and friendly. Great explanation of each machine. Definitely glad I went there instead of buying online.
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April 2023 by Sharla Riead
I was in a panic. Sewing for my daughter's wedding when my machine stopped working and jamming and messing up. I chose to go to Missouri Sewing Machine Co because they have been operating in Kansas City forever and I needed someone with experience. They immediately ran my machine through is paces, looked at the examples I brought in of what was happening, and determined that I was just using the wrong thread weight and needle for the buttonholes I was attempting to make. They helped me determine the correct size needle and thread and I was back in business! I am so grateful that they not only helped me, but didn't make me feel dumb, even though it was operator error. They treated me with respect and could not have been nicer! I will be bringing my machine back for a complete clean and tune up after the wedding.
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February 2023 by Scott Guthrie
I had the good fortune to meet Kelsey who not only sold me the thread and seam ripper I was looking for, but turned me over to Mark when I mentioned I was having tension issues with my machine. Mark took one look at it and saw the missing pin behind the tensioner. Within minutes he had a replacement in and I was off and running! Because of this kindness I was able to finish sewing curtains with a friend nursing a newborn baby and meet with a neighbor to show her how to correctly manage tension on her machine. Missouri Sewing Machine company showed me kindness, shared knowledge, sold me the things I needed, made a great repair on my machine and all for real value! Good service, kindness and compassion for strangers is always a winning combination! Love runs down hill and brings joy to all! Thank you both!!
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February 2023 by Amy Chapman
I'll change this review if something changes but I need a commerical machine serviced and I talked to Jeff today. He was a complete jerk to me. I was told to call and tell him what day I was coming. I called and said Friday and was told he cannot do Fridays due to being out servicing other machines. Ok, so I asked what day. He said Saturday. Unfortunately I cannot do Saturdays. When I said that, there was nothing but silence on the phone. I then said, ok what other day. He said you tell me. Well clearly there are days he can't do, I don't magically know his schedule.I used to love this place, but will now be looking elsewhere if this is how they are going to treat a long time customer.
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January 2023 by Lillian Uding
Just purchased a machine for my upholstery business. Curt was very helpful answering any questions and demonstrating how to upkeep the machine. The ladies working were very helpful and friendly as well. Would definitely recommend for all your sewing needs!
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January 2023 by Jenny Svehlek
I wish I had taken my machine here first. But unfortunately I didn't, and enevitably was left with a machine that had been totalled.I was frazzled, stressed, and without a machine. I first interacted with Cris from the Lenexa location. She was incredibly kind, thorough, knowledgeable, and helped put me at ease.I ended up purchasing a new machine through them from their downtown location. I was incredibly appreciate that their service technician (I unfortunately can't remember her name) took the time to not only explain to me what she was seeing with my machine, but actually helped direct me to my new machine-- obviously not her job, but I trusted her expertise, and appreciated that she spent the time to do so. I felt the staff genuinely took the time to go above and beyond and all have stellar customer service. I did not feel rushed. Carolyn was absolutely helpful and polite in helping me test drive new machines and helped answer some of my incredibly in depth questions.I've had my machine for a couple weeks now and am thrilled. It was definitely an upgrade and I'm so pleased with my new machine and feel like it's everything I wanted.
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January 2023 by Nathan Todd
Extremely helpful and knowledgeable, great selection of industrial machines!
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January 2023 by Anna Hawley
Wonderful staff. The gentleman there helped walk me through a older machine and it's parts so that I could work on a new project. Great service!
