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June 2023 by ROGER C.
I hadn't had a withdrawal or deposit to my NASB account (it's not my primary bank - just an emergency account) and they charged me a $7.50 monthly "Inactivity Fee". Pretty steep fee for not actually using any bank services.
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June 2023 by John B.
Stacy was absolutely the worst through this whole process. I will never be going back to this branch. Absolutely the worst experience I've ever had. Extremely unprofessional.
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February 2023 by Google user
I can not thank Jessica Frankie enough for everything she has done to get me approved and in my DREAM home ! I was a bit nervous calling at first as I was new to the process as being self employed and wasn’t sure what to expect . When Jessica greeted me and introduced herself she was extremely professional, easy to talk to and very patient. She presented some great options for myself and thoroughly explained the entire process involved. She made sure I was kept in the loop during every step from start to finish. She painted a clear road map of how everything was going to go . I honestly could not had a better experience! Thanks Jessica!
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February 2023 by Shannon Ella
Michael Thomas of NASB was the most helpful during the process of our mortgage and truly went above and beyond. Could not have done it without him and would recommend ANYONE to him.
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February 2023 by Nicole Sherwood
I can not thank Jessica Frankie enough for everything she has done to get me approved and in my DREAM home ! I was a bit nervous calling at first as I was new to the process as being self employed and wasn’t sure what to expect . When Jessica greeted me and introduced herself she was extremely professional, easy to talk to and very patient. She presented some great options for myself and thoroughly explained the entire process involved. She made sure I was kept in the loop during every step from start to finish. She painted a clear road map of how everything was going to go . I honestly could not had a better experience! Thanks Jessica!
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February 2023 by Aman Bahra
As a first time home buyer I felt so lucky and in great hands having NASB service my loan. My loan officer, Brad Krzysztow, was a pleasure to work with and I am truly so grateful! The entire loan process from beginning to end was smooth. Brad was so patient and understanding in helping to breakdown the process and what to expect, he is very knowledgeable and you can tell that he genuinely cares about his clients. I appreciated the clear and concise communication, professionalism, prompt responsiveness to my questions, and how everything was so organized. Brad was always ahead of the game and made sure I was informed and updated throughout. I definitely recommend NASB and Brad Krzysztow, you rock! :) Thank you again for making my home buying experience a great one, I am so grateful!
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January 2023 by Jennifer Bradford
Michael Thomas has made the mortgage loan process easy and smooth. We really appreciate his communication and attention to detail throughout the process. 100% would recommend him and NASB to others.
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January 2023 by Christopher Pilger
I had an extremely positive experience with Jon at NASB throughout my entire home-buying process. Jon was very upfront and transparent from beginning to end. He was very responsive on emails, texts and calls. NASB's online portal was very easy to use as well. We were done with everything a week before our closing date and did not have to scramble for anything because we followed the outlined timeline. I would recommend Jon to any homebuyer, you hear horror stories about lenders all the time but Jon made the process simple and easy.
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December 2022 by M Marley
I had the pleasure of working with Jason Zook and Shari Irvin on our mortgage loan. This team worked flawlessly, communicating the process very clearly and straightforward. Jason explained all of their product options and got us exactly what we needed. Both Jason and Shari are very professional and care about their clients. I I would recommend them and look forward to using them again in the future.
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October 2022 by Luis Montes-Acosta
I’ve used NASB for a few years now even though I work for a different financial institution. I have always used Brad as my home lending expert. My experience with him has been nothing but amazing! He’s professional, understanding and I’ve trusted that he always had my best interest at heart. Thanks to Brad and NASB, I’ve been able to purchase multiple properties.
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October 2022 by Brielle Washington
Todd was the best mortgage consultant I could ask for as a first time home buyer! He walked me through the process. It was a bit overwhelming navigating through all the documents needed to buy a home. But, Todd and and his team were patient and assured me everything would work out. And it did! I was able to close on my first home and get through Escrow within 4 weeks. I would recommend trusting him with your home purchase as he works with integrity and ease.
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September 2022 by Curt Curtis
My Loan Officer, Mark Moody is the best! Professional and courteous at all times. I have done a refinance and the recent purchase of a new home with Mark. He was there every step of the way and is both knowledgeable and helpful. He made my new home purchase a breeze, no worries, he takes care of his customers! He genuinely cares about his clients and it shows. I highly recommend Mark Moody and NASB!
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September 2022 by Evan Coombs
Brad and his team at NASB came highly recommended to me by a friend, and I couldn't have asked for a better experience financing my first home. He walked me through the whole process item by item, was extremely prompt in his correspondences, and put me at ease buying in the current state of the market. It was refreshing to have such personalized service in a time of automated everything.
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September 2022 by Lady Mafio
Brad and Linda were amazing throughout the purchase of my property. They were so transparent and honest. When I had questions and reached out, they were always available and they never left me in the blind. I’m so thankful and blessed for finding them. These two deserve an award for OVERALL customer satisfaction.
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September 2022 by Mike Ryan
North American Savings Bank (NASB) has provided us with OUTSTANDING service now for almost a decade. Over that time I have done 2 VA Mortgages and 3 REFIs with them. I have been exceptionally pleased with the results each and every time. Their Senior Loan Consultant, Brad Krzysztow, is tremendous and will work with you to tailor a product to meet your specific needs. He will get you the best deal the market will bear. Brad and NASB are the BEST I have ever dealt with in the mortgage/loan business. I will continue to look to them in the future whenever I need a mortgage, loan or a REFI. They are #1...all others come in 2nd!
