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January 2024 by Doug Riley
I am very pleased with him and Northtowne. I have leased over six cars and received great sales and service. I had a great sales experience with Mike making the purchases of my new VW easy and seamless. I would recommend him and Northtowne.
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January 2024 by Abigail Byers
I was able to test drive and learn about the vehicle without pressure to purchase. The sales rep gave me options to review and pick out the car I wanted on my own time. I appreciated the ability to do this.
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January 2024 by Rick Steele
I give a one star due to the fact they took advantage of a female's lack of knowledge and talked her into doing a $700 maintenance, which included things such as "checking and adjusting the headlights!" Sorry, this car has never been in a wreck so if the headlights needed adjusted, the factory screwed up.Never will I return the car and since there is no longer a local VW dealer, this is the last VW I will own.
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December 2023 by Heather Bowman
My experience with Matt was wonderful from beginning to end. He made the process quick and easy. Their financing guy I forgot his name but was wonderful as well and made the process so simple. I was in and out and the shortest car transaction I think I’ve ever done. So if you want guys that will truly work the best deal go here and ask for Matt he’s the best. Also if you have compromised credit I highly suggest talking to Matt they work pretty good magic there. Purchased one from leesummit and I tell you north town VW was way shorter way easier process. Save yourself the time and trip and go to north town VW!
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November 2023 by Steve B
Simple, straightforward, easy to do business with. Slight delay on the car arriving but that was understood going in, that there was a date is was going to arrive and Mike, my salesperson, was constantly on top of checking the vehicle's arrival date.Totally great experience.
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November 2023 by Taylor Strecker
Mike Smith did a great job of helping us through the car buying experience. He was pleasant and informative without being pushy. He took the time to go over everything about the car and made sure that we didn't have any questions unanswered. The deal offered and financing was very attractive.
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October 2023 by Kristiana Capps
I inquired about a vehicle online late last Sunday evening and a woman named Jen immediately emailed me back. We exchanged some contact info and she said someone would be in touch the next day. I was absolutely shocked - and impressed - to get an email back from an actual person at this time of night.The next day I spoke with Matt, the assistant sales manager, and ended up coming to the dealership and buying a car all within a few hours. Matt was knowledgeable, curtious and professional. He streamlined the process and didnt waste any of my time. Thomas in finance was an absolute delight and also made the process fast and easy.I highly recommend anyone who is looking for a VW work with Matt and Northtowne - great people, great inventory. From start to finish my experience was tremendous and i am grateful for it!
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October 2023 by bryce graskemper
Ridiculously awful service department. It takes ages to get to get your vehicle seen. Buying a car here in 2021 wasn’t a bad experience, but it has been like scraping nails on a chalkboard to get our vehicle properly serviced and maintained since that day. We waited months for these types of appointments on multiple occasions, and have been told either ‘that’s not what we have down for you’ or ‘technicians are already going home,’ and the department then won’t fulfill the appointment that you properly booked. After you use your two or three free oil changes / tire rotations, you might as well start finding somewhere else to go.
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October 2023 by Paul Asikainen
Micah was fantastic to deal with and made the process very easy. Elford explained the financing options and was efficient and quick with what is typically a long process. Great job team!
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October 2023 by Tom Norlin
At the beginning of the year my wife and I purchased a car off the lot that was owned by the service department manager Chris. It was a private sale with him, but used the notary and his office on site for the sale. After the sale was complete(understanding that we were buying the car as-is) he shook my hand, smiled in my face, and let us know that we may need to have the catalytic converters replaced if the check engine light comes back on. He had the car serviced and worked on in his own department prior to the sale, cleared codes for the catalytic converter and passed that $5000 repair on a $3500 car onto us. If you base the quality of a business on the integrity of its management I recommend you run, not walk, as far from this dealership as possible.
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October 2023 by Kari Dexter
Donnie was very accommodating to me, a night shift worker that hadn’t slept yet. He got my car in and out quickly so I could go home and go to bed. He was friendly and cheerful and a pleasure to work with. This was my first service appointment and it left a good impression. Thanks’
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September 2023 by Cheryl Jarosz
I had the best experience here. Micah was my salesperson and he is genuine, kind and thorough. Wonderful customer service.
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September 2023 by Sara Leidy
Fantastic VW experience thanks to Kevin! He worked diligently to make my first new car purchase a positive one! He took the time to make sure I felt confident in my decision and even walk me through small things like getting my phone set up in my car. He made sure to keep in the loop throughout the entire process, and I was able to walk in and drive a car off the showroom floor in one day. Would recommend stopping in and seeing Kevin for your car needs!
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August 2023 by Chris Knerr
Fair price, limited negotiation and car was ready when I arrived. mike kept me informed every step of the way. I would definitely recommend Northetown and Mike to friends and family.
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August 2023 by Lindy Jensen
I was added to the schedule for my oil change within 48 hours and the service manager was so pleasant to work with. In and out in 90 minutes. 5 stars.
