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January 2024 by Dr Williams, PhD
I was happy with JB Nutter for years until they transferred my mortgage to Flagstar Bank!!! I owed less than $75K. Never late.Not sure why this was done!! I have Flagstar!! My mortgage increased by over $300/month, but my interest rate is fixed at 3%. Not sure what happened, but I feel scammed now!!!!!!
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February 2023 by JL Johnson
We chose James B Nutter when we bought our most recent house because of their excellent reputation, the fact that they were a local small business, and because of their commitment to service loans locally. We have made every payment on time for close to a decade. Excellent service, never had a problem over all this time.Then out of the blue they sold our loan to some garbage company no one has heard of. This is in direct conflict with their marketing and "keep it local" commitments. We are so very disappointed in James B Nutter. We plan to sell and buy another house in just a few years. We won't even bother with these guys knowing they are just like the Wall Street banks they claim to be different from.We'll be going through a credit union next time.
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November 2022 by Michael Taylor
The company states on its website they do not sell mortgages and "Will be with you for the long haul" I received a call today from a woman saying she represents my new mortgage company. Believing this a scam call I reached out to James B Nutter and was told yes they sold my mortgage and there is nothing I can do about it. No notice and no documentation was provided. I went with this company because I believe them when they told me they don't sell mortgages. BOLD FACE LIE. DO NOT DO BUSINESS WITH JAMES B NUTTER
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September 2022 by Stacy Ford
I have been with James B Nutter since 2004 after I bought my very first house. My parents have had James B Nutter for over 30 years now and since they had no issues, when I had to refinance away from the builder’s mortgage company, of course I went with them.For 18 years I paid on that house, never missed a payment. Never had any issues. This year my husband and I sold that house and bought a new one. Of course, since we have had great service with James B Nutter, we stayed with them, even though we actually could have gotten a slightly better rate with someone else. I like to stay loyal to companies who have proven themselves.This week, a week after closing, I get a phone call from a woman with a heavy accent that I can barely understand. She states that my mortgage company, doesn’t name it, sold my mortgage to them at Planet Lending and I need to pay her. We all get the calls from those with foreign accents trying to defraud us, so I laughed and said, “My mortgage company would never sell my business. They never informed me they were, and I can’t see them selling out a 20 year customer with no notice. You’re a fraud” and I hung up.I then called James B Nutter to see if they know of any scams going on. To my shock I am told that yeah they sold my mortgage to another company. No they didn’t let me know at any point in the process of this loan that it would be a possibility and someone would call me.No call….. So I e mail Steve Slocum. He confirms yes, they sold my mortgage, they do not care if I am unhappy or was a loyal customer for 20 years, it is what it is.So I want to warn people, do not use James B Nutter. Nothing is worse than standing by a company and being loyal for 20 years and then being told basically F you and we sold your mortgage to a company that has multiple class action suits
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August 2022 by Josh Barker
Totally closed-minded robots. If you want someone to be reasonable with you regarding your financial situation, you’ll be better off borrowing money from the mob. I don’t even care to explain what happened here, just take my word for it. Go elsewhere. Don’t waste your time like I did.
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July 2022 by Erika Brown
They are all about self. We need to help from them twice, and they turn on us down after 15 years we do have mortgage with them. People who works in Kansas City are without sense and it's impossible work with them.
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June 2022 by Michael P.
Very hard for this companies loan officer to get even 1 star! Be careful using one of the loan officers. ( K. Perkins ) she has been known to take advantage of a handicapped senior. Have all of the documentation to explain if requested. Also have the bank documents. Have a copy of a list made by that officer of funds that was taken from a handicapped senior. AVOID IF POSSIBLE! Will post more information and documents next week!
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April 2022 by Matt C
The good: We were able to close and lock in a great 2021 rate. On closing day, the title company came to my house to get all the paperwork signed, which was very convenient.The rest: Very unprofessional, I recommend not using them to close. I sent close to 70 documents to prove I was a good borrower. Twice as long/hard as the loan I closed with a different company in 2019 (even though I was making more money and my house had appreciated 20%). Left a VM to the loan officer complaining about the slow pace and the party line: "we just need one more document and then we'll be ready to close" (which we heard 3 different times) and didn't hear back for an entire week. When loan officer called, my VM concerns were not mentioned.I feel like the business practices were deceitful. A new month would roll over and then updated documentS were needed since the old ones were not current, when it was Nutter dragging the process out. Finally, when they asked for "one more piece of paper" I refused. Several days later they figured out how to close us without that document. Over 70 days start to finish.The comments from others about mail "regarding your mortgage with JB Nutter" and the mail not coming from Nutter have been true for us, too. Seems deceptive.
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January 2022 by Steve Montague
Strongly recommend finding different lender. I have been a customer since about 2004. Six months after approval, they couldn’t get my refinance closed. The worst part was the problem was all me, at least in the loan officer’s simple mind. They asked for the same documents over and over. When I say the same documents, l don’t mean updated versions, the exact same paystub. I sent my HOA statement and they requested it again and again and again, saying it was “regulation”. Finally, I had to ask if the even looked at the attached document. Then it was my fault for not attaching it. Never mind I was forwarding the same email every time. The last email to them, I stated I would reach out to Management. After 6 months, I just stopped answering emails and calls. Some regulation for them, the 2% extra I was having to pay on my mortgage sure sounds like consumer harm under UDAAP. Well, if you never want to close your mortgage, this may be a good choice.
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December 2021 by Pebble H
Have used James B Nutter for over 40 years in 2 different states. they are so worthy of the A+ award! They care! Compassionate and always answer the phones in person! They help you thru good and bad times with your mortgage and any loan needs! I can say enough about their wonderful service! *************** to them even though we are not close enough to ever meet in person. Your home loan will never be sold either. Thank God for that. No one else can compare!
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December 2021 by Pebble H
Have used James B Nutter for over 40 years in 2 different states. they are so worthy of the A+ award! They care! Compassionate and always answer the phones in person! They help you thru good and bad times with your mortgage and any loan needs! I can say enough about their wonderful service! *************** to them even though we are not close enough to ever meet in person. Your home loan will never be sold either. Thank God for that. No one else can compare!
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August 2021 by Janice L
I have been doing business with James B Nutter for over 10 years. I trust them and have recieved nothing but the best service. The team is always pleasant and professional
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July 2021 by David C
Great company, in particular, great working with *************************, a true professional!
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July 2021 by Scott G
Been with ********************** for many years. I just did my second refinance with them. They always have the best loan programs. Everyone I have spoke to there are always above and beyond kind. I wouldn't think of doing business anywhere else. If you haven't tried them I highly recommend that you do. You won't be disappointed."
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June 2021 by Karol H
Absolutely the best!!!! Would recommend this company to anyone buying or refinancing their homes. Can't get any better than JB Nutter"
