-
November 2023 by Julie
This was my first visit and the service was spectacular! Steven assisted me with my phone's battery issue. It was a rather simple fix, and he was so very helpful and knowledgeable. He gave me several tips about my phone, which I greatly appreciated. I will definitely recommend their services to others. I now have a very reliable source for cell phone issues in the future.Thank you again Steven! You were wonderful!!Julie S.
-
November 2023 by Grey Goling
I highly commend and recommend Mr. Steven at this location. Knowledgeable, communicates well, and clearly passionate about helping the customer. Oh and by the way, he resolved my cell phone issue. Thank you Sir!
-
November 2023 by Reed “UgotSHOCKWAVES” C
Really nice dude at the counter. Helped me determine what was wrong with my phone. Probably just him and maybe and other guy buy but he was very cool and glad I took it to them. Instead of wasting money and time trying to fix it myself. (water damage that point I'm just getting a new phone haha.)
-
October 2023 by Jennifer Gitchel
Part of my charger broke off in my phone. I scheduled an appointment online and was able pick a time in less than an hour. When I arrived, Steven immediately greeted me with a smile. He looked at the phone and said that he could easily pull the broken piece out. He also verified that it will still charge properly. He didn't charge me for the service. He then patiently listened to my questions about my battery in my phone and my iPad. He didn't have the battery for my iPad in stock, so he quoted a price and ordered the part. I have another appointment next week (today is Saturday) to change out my old battery. Several other people walked in while we were talking. He very politely greeted them and told them that he'd be with them shortly. Steven was so polite and knowledgeable...I highly recommend both Steven and the store. They will definitely be my new "go to" for all of my device repairs.
-
October 2023 by Tanner Dieppa
The staff here is very friendly and helpful. They fixed my phone right up quickly and had me on my way. It’s now back to normal and fully fixed. I hope to keep this phone for a long time and they helped a ton! Thanks!!!
-
September 2023 by sheila wilson
The ending to a Nightmare - happened when I walked into this location. I was greeted by a friendly face Andre B ( give this sweet angel a rise!) not only did he help with answering all of my questions in regards to my phone's cracked screen but was kind enough to keep me updated on the progress of the repair of my phone. His attention to detail was comforting. I now feel better and fully confident with my service received here today. And would recommend you to others
-
September 2023 by Kim Maher
The worst service. Got an email my granddaughters IPad was fixed. Her screen had cracked. We called on labor day to be told they would be open till 7 pm. Got there at 515 and they were closed. I went 2 days later and as told it was not ready that they had broke the lcd screen while repairing. Was told the part would be in the next morning. Called around noon and the part was not in yet. My granddaughter goes to college 1 1/2 hour away. I had to go up yesterday for her football game and now having to go up today so that she can put her 35 pages of notes onto her IPad this weekend. The manager gave me a 50 discount and said if I needed anything more to ask. Told them I wanted another 50 off since I now have to drive back up to her college. Was told no since they repaired what they broke while replacing her screen for free. Of course they should have fixed the part for free since they broke it. After 3 trips to the store and 6 hours of driving to the college and back. Very very dissatisfied. Poor customer service.
-
August 2023 by Oswaldo Orellana
I visited this store yesterday. Andre was very friendly and helpful with what my daughter and I needed. We both ended up getting screen protectors for our phones and Andre was able to install them very fast and did a great job doing it. If you come here ask for Andre. Thanks again. ??
-
August 2023 by Connor Rich
Came in for a quick question about my phone screen as it was unresponsive. Skyler and Andre were both incredibly helpful and friendly. Better yet Skyler got it working in seconds at no cost. With the tough costly world we live in I was more than grateful, and will be in for any repairs or questions in the future. If you’ve got an issue with your phone these folks will keep it cheap, honest, and efficient!Thank you guys!!!
-
August 2023 by Alicia Kane
I have used this location to have the screen repaired on my iPhone twice now and while both times were amazing, I was impressed and very grateful for Skylar’s customer service.I came in 20-30 minutes before close to find out if they could even fix the screen because I am still using an iPhone 7+ because I don’t want to give up the home button. I was very upset because my phone was barely functional and it has pictures on it that aren’t backed up that mean the world to me. His kind, patient, and calm demeanor quickly put me at ease. He explained what they could and couldn’t do due to limitations of the parts that were available because of its age and he helped explain the pros and cons and also offered several other options (one of the them would have required going to Apple so I appreciated him letting me know it was an option). He assured me more than once that my pictures weren’t lost. I came in close to tears and I felt very reassured by the time I left.I dropped my phone off the next morning shortly after open. I asked how long the repair would take and I was quoted 30 minutes to an hour. I had to work nearby an hour after they opened and when I asked if it would be ready before I worked. He was the only one working at the time so it was clear it probably wouldn’t be possible but he said he would do his best. By the time I left and factoring what time I needed to leave there to be to work on time I think he only had 20-30 minutes to work on it but he was almost finished despite having other clients to help both when I left and came back.When I stopped back in on my lunch break my phone was ready. I chose the cheapest and fastest fix that didn’t repair my home button but Skylar set up assistive touch, showed me how to use it, and said I could come back if I had any questions on it. He also explained several options for transferring data when I upgrade.Skylar is an immense asset to the team there. I am so grateful for his amazing customer service when I really needed it. I also work in retail and know how challenging it can be, especially the last few years. I felt like he went above and beyond for me (which is how you feel when someone is very good at their job) and any company he works for is lucky to have him.13/10 would recommend this location for repairs after my experiences there.
-
August 2023 by Heather Gist
I’ve been here too many times ? everyone has been amazing and quick and efficient! Skyler and Bryce went above and beyond to help me with things I didn’t even think were possible! We need more guys like this in the world! ❤️❤️❤️ thank u so much!
-
August 2023 by Joey Soptic
Very kind gentleman working fixed my phone very quick . Quick and easy in and out. I would recommend using this spot for any fixes you need. Very nice people who care about your needs
-
August 2023 by Donald Simkins
I had insured my Samsung S21 Ultra 5 G when with AT&T and when I dropped my phone on uneven asphalt the screen broke, walked into U Break I Fix and it was repaired same day. Since I live alone and had only one phone I really appreciated their Barry Rd stores service.
-
July 2023 by Dominique David
This place is great! I had an issue accessing important information on my iPhone and they helped me find a solution quickly! It was a huge relief and they were the only people that could help in a short time frame! You won’t regret coming here!!!
-
July 2023 by Chris Kane
Andre was absolutely incredible!!! He was so patient with us. He went way over and above customer service to help us with our iPhone. He seriously saved the day!!!!!