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February 2024 by Elliot Bentsen
Ordered 10+ pizzas online (after the app failed), then — when I haven’t received any text updates three hours later at delivery time — find they E-MAILED that the “order failed.” So I call the restaurant phone number I was given in the email, and I’m told the restaurant didn’t receive my order, I wasn’t actually talking to the restaurant, and the person at the number (from the email!) that I had called “couldn’t help me.” Terrible experience, and when I had to order from another pizza place, I made sure to tell our group it was because Pizza Hut failed to fulfill the advance order I’d placed.
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February 2024 by Bella L'Heureux
My delivery driver was so kind! I had a wonderful experience with this Pizza Hut thanks to him!
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February 2024 by Erin Clark
Ordered the Hawaiian pizza. Not happy at all with this pizza. Way to dry, needed a lot more sauce! Very little ham and practically no bacon!!!! Will NOT order through pizza hut again!!. Took over an hour to get through online to order.
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January 2024 by Long Live uriyah
Ashlee is that lady got me in and out !!! The best customer service ❣️
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December 2023 by Malcolm Petty
Their thin crust pizza is still one of the best
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December 2023 by Stew Hemmer
Ordered through the app. It was my error in what delivery time was inputted, called the store directly, phone rang for about 2 minutes and then I was hung up on. Called the costumer service line twice, but because that store uses a ‘different’ computer system, there was nothing customer service was able to do. So I was transferred to the restaurant, hung up on after another wait, the act was repeated again on the next call. Mind you this is 3pm.Highly disappointed in the process. While I will admit my error in imputing the time, I took every possible action to correct it, but to no avail.I was sent a email survey which stated that I would be contacted concerning the situation, we are now at a week without response. I do not believe this is the Google review that they were asking for me to provide.
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November 2023 by Nycee Hunt
I originally placed my order online. After an hour of no delivery or phone call, I look at my order information to find that the delivery address had changed to the same address for the store. My phone number was also incorrect. I called the store multiple times, but the phone just rang until an answering machine picked up. I called to order a pizza just so that I could get someone on the phone, but all they could do was cancel the original order and reorder for me. She couldn't tell me if I would be charged twice or anything outside of taking it up with my bank if I have to. After waiting another hour and still no delivery, I had a friend take me down to the store that the order should have come from. The employee was very helpful, as much as he could be, and tried to look up either of the orders. He didn't see any under my name or account. I even had my order number, and it was useless. I asked if he could just refund me the charges, but he said without an order he couldn't do anything. He offered to make my order free of charge since it was now going on 3 hours since the original order was placed, and I expressed concerns that I could be charged up to 3 times at this point. He assured me that there shouldn't be a charge since there wasn't a history of any orders, and them prepared my order while I waited. It was overcooked, but I understood they were understaffed and wasn't be charged for the order, so I let it be and left with the food he provided. Today I checked my bank account, and there was a charge for the original order that should have been delivered, so there was a $5.99 delivery fee and a $5 tip for the driver that never delivered! The man who helped me in the store was the only good thing about this whole experience, and I didn't even get his name to thank him. Either way, I am never ordering from Pizza Hut in general again.
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November 2023 by Rabbit Bunny
Ordered online through the Pizza Hut app, waited an hour only to find out the order was cancelled by Doordash for some reason. I drove up to the store and sure enough, my order went through and my pizza was waiting in the warmer. The kind manager was understanding and we expressed shared disdain for Doordash, and he refunded me on the order and was very helpful with the confusion! The pizza was well made and hot as well, very delicious!
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October 2023 by Jim Willard
It's Pizza Hut, nothing special about it. Wings were undercooked in my opinion, but that is a personal preference. This location has had issues in the past few years, it appears they are attempting to correct them, new staff and management.
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October 2023 by Karen Enloe
Food was not right order bbq boneless wings and they drizzle the BBQ sauce on wings couldn't even taste the sauce very bad
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September 2023 by H2Cold Davis
I am never disappointed when I order from here. My food be fresh, hot and cooked properly. As you can see from the pictures from the missing pizza that it was good ?.
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September 2023 by Capri Lewis
Alex needs a vacation and a raise!!! Whomever decided to doordash all deliveries to which I had a kid’s birthday party at 8-10 ordered pizzas at 7:05, did not receive my pizza until 11pm when I had to go to the restaurant and Alex had my food made fresh!
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September 2023 by Ryan Howell
it took the lady behind the counter 27 minutes to ring me up for three pizzas. Nothing crazy pepperoni and bacon, one cheese and one sausage. She asked me what I wanted 16 times. I wish I was joking. I have to add four sodas when I go back in to pay and I’m scared that I’ll be here for another hour and a half.
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September 2023 by Cathy Milachek
This store is always at the top of their game - fast & professional
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August 2023 by gina sparks
Order was right on time pizza was fresh and hot.
