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October 2023 by Lori Maasen
Great selection! Go Chiefs! Also, great experience with Matt at the Nichols Road location!
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September 2023 by Marcus Metcalf
The Rally House motto as stated on their website Our motto is "To Delight Our Customers," and that begins with providing a pleasurable customer service experience.That is a joke. I paid extras for expedited shipping and the package arrived in 5 days instead of 3 and they would not refund shipping, and now I am being charged shipping to return the same items due to their late arrival.Will never purchase from this business again.
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August 2023 by Kevin Pitman
I called in search of a Travis Kelce 3 foot bobblehead. I spoke to Aaron who let me know they didn’t have any. I hung up and called another store. While I was speaking to another store I got a voicemail from Aaron, who took the time to call me and let me know of the stores who should have Travis Kelce‘s bobble head in stock. I was so blown away by the fact that he took the time to call me and help me narrow my search. This kind act of superior customer service was so overwhelming I just had to write this review. We need more Aarons in this world!
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August 2023 by True B.
I ordered a Washington Redskins 3D stadium plaque and received a Washington Commanders version. I realize there was a name change, but their site specifically listed the plaque as a Redskins version and nowhere on the site did it state "due to the recent name change we will only send a Commanders version" I called and left a voicemail with no response. I emailed them, with no response, and used their website's Chat feature and was told I would here something soon, now it's been over a week with no luck.
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August 2023 by Renee Ryan
I love their clothes I just wish they had more choices with sparkles! They had a couple, but the neck lines were too high so I left with two shirts, and no sparkles. Still giving them five stars!
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July 2023 by Kari K.
Scam alert!!! Buyers beware! The significant others of my boyfriend's family ordered a cute floral Guardian's baseball hat for the grandma as a thank you gift for hosting us for the family reunion. We even upgraded to expedited shipping so it would arrive before we went home (in other states). Instead of the cute hat, we got a Large men's shirt that was dull and cheap looking. We were all so disappointed on the mix up! Customer service took 3 days to respond and their response was unprofessional and unhelpful. I explained the situation and was asked for proof. When I sent over the pictures, they sent a return label. However, I reiterated that I don't have access to the item because it was delivered to another state as a gift. I, again, reminded them that they are elderly and could neither use the internet nor access a printer. Then, they suggested the recipient drive to the store to return it. I told them that would be impossible because they live 3+ hours away to the closest store and are disabled. I closed with, "are there any other options?" The agent became short with me and said "most companies ask you to return for a refund." I reminded them that they sent the wrong item and that I don't have access to it. I requested a supervisor and was given a short response that blew me off. I am frustrated that I paid $50+ for expedited shipping AND for an item that never arrived. I was disappointed that customer service couldn't accommodate a more reasonable remedy to this situation. I would have been happy with a partial refund to cover the expedited shipping. What's worse, they were unprofessional and rude. A simple professional response would have also been sufficient.
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July 2023 by Ronna Keck
Love this store location the best. Everyone is so friendly and helpful!!
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April 2023 by Ox Wheeler
I have tried numerous times to visit the store. Must only before the folks that live in the downtown Kansas City Missouri area. I can absolutely never find a parking space. I have tried numerous times visiting the store and no matter what time of the day it is parking is nonexistent. I am leaving one-star because I have never actually seen the inside of the store. Unless you plan on walking to the store good luck finding parking!
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March 2023 by Ricky Bobby
Shopped at Rally house for the 1st time ever… and I loved it!! They had exactly what I was looking for, and I even found something that I didn't know I needed. Lol.The young staff was excellent! We joked around about the football team I followed and they were very knowledgeable and professional!Dealing with this young group of staff members really makes me feel good! Today's workforce usually leaves something lacking, but not The Rally House team!! Top notch!?
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March 2023 by Jean Wagner
Very friendly employees, very helpful. I always enjoy shopping here.
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March 2023 by Debbie Harris
Love your store! I got what I was looking for since your stock is plentiful.
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February 2023 by Jessica Zenitsky
Will not be returning after a sweater with a tag saying $60 was magically upcharged at the register to $75. Not a sign in sight saying this would happen. When I returned seeking a refund for the difference, I was told they “must have forgot to mark the tag up”…well you forgot for the whole store then as every item I touched had an unaltered price tag.My refund was issued on a gift card, even tho less than 5 mins from the original transaction occurred, I had the receipt and card used to purchase. I will be calling corporate as I do not want a rally house gift card, I want my money refunded.Do not buy merch here, they’re adding $15 on at the register. If you notice, they just refund it on a gift card.You’re better off buying from the pop ups at the gas stations.
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February 2023 by Linda Dro
Rally House employees are particularly helpful and knowledgeable. I seldom leave without getting what I came for.
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December 2022 by Sandra Smith @
So glad Rally House is now on the Country Club Plaza here in KCMO. I chose to order on line for a specific Kansas City Chiefs mug for convenience. Other places did not have it in stock. Rally House filled the order faster than estimated given on line. Location of the store is so easy to get to. I parked, walked a few doors down, received immediate service,and was on my way. The store is packed with all the sports swag you can think of. You will love shopping there.
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November 2022 by Jeff J
As if they didn't try hard enough to get your email, now they won't even print out a receipt for you or give you money back on returns unless you sign up. Plus everything is $10 more expensive here. Save your money and skip Rally House.
