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November 2023 by Bryan Barker
Shonda and Greg were amazing to our family. They were both understanding and comforting. They made the process of dealing with our dog that passed away, much easier. Drop-off and pick-up was within 24 hours. Thank you both for what you do!
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November 2023 by Ariel Bock
I did not work with them directly, but they delivered my boy back to me with incredible care and compassion. Everything is beautiful and their service provided me an additional layer of closure. I would recommend them to anyone needing this service.
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October 2023 by Donna Craven
We took our fur baby in today. It's Memorial Day and the gentleman met my husband and I there. He was very compassionate and had empathy for our situation. Arlis was the gentleman who assisted us. He brought out a roller laid a blanket down and cover him with another paw printed blanket. He gave us our time to say our goodbyes to our baby . I can't say enough about Rolling acres. He was the face of the company and what a perfectly well fit he is to Rolling acres. We go back within a couple of days to pick up our fur babies ashes. Arlis handled our situation like a personal friendship and it was so comforting to us . Our baby was left in very professional hands ?Thank you from the bottom of our hearts God bless you and what you do for pet families. We also had another fur baby that they handled for us in April of 2012The CravensDavid, Donna , Maxwell and St Nicholas
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September 2023 by Yvonne Smith
I lost my princess, Penny, on Friday, August 11, 2023. My first family pet who was with us for almost 13 years. She was just a couple months old when she came to our home. She grew up with my kids, who are now 13 and 15. I didn't know that it could hurt this much to lose a fur baby. I am absolutely heartbroken but between Picture Hills Pet Hospital and Green Acres, I received an unbelievable amount of support. Green Acres worked seamlessly with the pet hospital to pick up my princess. Green Acres set up a final viewing to say good bye and was offered so much hospitality by Karen while I waited for Penny's remains. I waited for a couple of hours but was able to select the urn, a personalized engraving, and reminisce / grieve for my pup. Karen directed me to a waiting room where I could make phone calls and catch up on some things and spent some nice quality time just talking to me. She listened and cared to hear about Penny. I cried and laughed and could not be happier that Karen made herself available to talk to me. I left with a personalized urn and couldn't be happier to have Penny back with me. I also received a ceramic paw print, which was also engraved. Thank you for the kindness and grace you showed me. Very well done. Far exceeded my expectations and have me done of the closure that I needed.
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September 2023 by T Christ
I was so happy with how my fur baby’s remains were returned to me. Karen was absolutely incredible in assisting me with getting two additional wooden urns.for my other dogs who passed away years ago. They are all together again.
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August 2023 by Nicole Henke
Karen was the sweetest most caring individual. She answered my question and made my heart hurt a little less. When I picked up my boy the staff were friendly, helpful and respectful. Everyone at rolling acres made this a little easier on my family. Thank you all so much.
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August 2023 by Susan Gurney
They did a wonderful job with my baby Chloe. All the extra touches including P paw print and the certificate were wonderful. Thank you for making this difficult time a little less difficult.
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August 2023 by Aziya Rash
On January 8 , 2022; we unexpectedly had to put our beloved pit bull down. Our pet hospital sent her to this location and now I see why! I have been speaking on the phone to a lady by the name of Karen, and another person before her but I can’t remember her name(maybe Julie?). They were very nice to me, and respectful. We had been trying to get a clip of my dogs hair because in the midst of everything we forgot to ask the vet. So I called this place and they offered more options to remember our dog by, and even gave me time to decide what I wanted!! These people are very understanding and patient when it comes to the loss of your pet. I will be returning to this company for any other memorial services !Update July 15 2022I am updating because i lost another pet. This time it was my guinea pig. I spoke to the same lady, Karen; and once again I was blown away by the respect and care they gave my pet. We were allowed to spend alone time with our pet before he was taken to do what needed to be done. Great place to send your beloved pet.
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June 2023 by Sheryl P
Waited very long time to get pets plaque to be installed on fence. I called them and was told it's in but, damaged and will be returned for new one to be made. After waiting many more weeks, I went there and it was in the office (not sure how long it was there). It was placed on fence while I waited. The bushes in front of fence were dead and looked horrible. They said nothing would live there. If that's the case, pull them out and just put some nice rocks in place. Very embarrassing to even have friends and family see it.
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May 2023 by Lenora Stearns
My cat was taken here after he passed away by the emergency vet. While his urn is beautiful, his paw print wasn't done well and feels fragile. I also asked for a clipping of his fur, which I did not get. That was the most important thing to me and my wishes weren't respected. I'm not sure why, maybe it wasn't on the paperwork (even though i asked, 4 or 5 times). Thank you for giving him back to me.
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March 2023 by Shantell L.
What can I say other than they are simply the best. They took such great care of my beloved girl. I couldn't have asked for a kinder place to help me through a very difficult time.
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January 2023 by Olivia Fergerson
My family has had three fur babies sent to them the most recent being a week or so ago they always done a great job at one of our hardest times. We always went through our vet to have a private cremation and their ashes returned to us so we can bury them in the yard they ran in and they would be close to us. Unfortunately our latest baby although he was put down for private he was put in communal by mistake and spread across the rolling acres instead of coming home. We got his ceramic paw prints which I will cherish but it's hard not having him home with our other two fur angels. I'm not mad because I know mistakes happen even to the best of us. I'm more sad and heartbroken that he is not as close as we would like him to be because it feels like losing him again. Thanks for all that you do and please take care of gizmo there for us.
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December 2022 by Amy Smith
I would like to thank you for taking care of my Pugsley in such a great way. You sent his ashes home to me in a beautiful urn along with his clay pawprint and ink one too. I still have yet to find the perfect picture of him to put in the picture window.
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December 2022 by Lauren A
If you decide to try and plan ahead and prepay for certain services and then have to go through a vet that partners with the cemetery make sure you either plan on transporting the pet yourself or state clear instructions to the vet and call the cemetery as well or things may not go as you planned. I had paid for cremation and a clay paw print for my dog, Sky, a few days ahead of time. I was trying to be proactive and have it done thinking we had more time together but unfortunately things did not work out that way. A few days after prepayment she had to be euthanized which was already heartbreaking enough, and as my vet was a partner with this cemetery I decided to have him transport her to the cemetery rather than me move her myself as I didn’t think I could emotionally handle it.Well between me prepaying and me also going through the vet there were two “profiles” I was entered into rolling acres system under and unfortunately my dog was checked into the one through the vet. I understand exactly how something like this could happen, as it is kind of confusing and people make mistakes, sure. However I feel like there should be some software or something that notifies this company of double entries of customers to avoid this.Since my dog was checked in under the other profile and my vet had not gone over the options with me, she was signed up for the most basic options with no clay paw print that I paid for and a different urn. When sky was ready to be picked up a woman called and informed me of what happened. I could tell she felt bad and didn’t want to have to let me know but she never really apologized. I simply asked for a refund and to move my dog to the correct urn at the time as I was stunned that this really happened and didn’t know what to say. But the paw print was truly something sentimental that I was really hoping for and I missed out on and can never get back because of someone else’s mistake.When I came in for pickup it seemed very impersonal and the only mention of the error was asking for my card to do the refund and the woman didn’t seem apologetic at all. Perhaps she wanted to just avoid an uncomfortable encounter, but it really just sucked to miss out on this and have it seem like no one really cared.Even during the preplanning I felt sort of rushed and like I wasn’t supposed to be there. I had called and set an appointment to talk about options but when I showed up the woman seemed confused on why I was there then quickly took me to a separate room and had me pick options in a matter of minutes without really explaining anything.Overall the facility is nice, pricing was good, they took care of my dog quickly and most of the employees I spoke with were just okay. The only person I spoke with that felt genuine was Karen, who is the one I initially called and she set the appointment time for me. I didn’t catch anyone else’s name I interacted with but I was pretty disappointed because everyone else’s reviews say how personable and comforting everyone was and that was not my experience at all.
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December 2022 by Pam Gladless
The staff at Rolling Acres was so nice. The lady that brought me Tracey Jo's ashes was so kind. She wanted to hear all about Tracey. Eventhough she never met Tracey she had genuine caring and compassion.The grounds are beautiful.Its a very peaceful and loving place.Thank you for taking good care of my girl
