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May 2023 by Debra U.
Scheduled to pick up my elderly mother from hospital at 12:30 and transport her back to her nursing home. We kept waiting and waiting. I finally tracked down who was to pick her up from the hospital personnel, they said Secure. I called Secure directly and they made some unfounded excuses and saying they wouldn't be there till 2:00 or 2:30. This unfortunately is very hard on my mother since she is in a very weak state. Horrible and unreliable. They never called to advise of delay.
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March 2023 by Kristine L.
Highly recommend this transport company. They moved my bed ridden father-in-law from Kansas City to Illinois without any issues. Very professional! Highly recommended by the BBB.
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August 2022 by Vicky C.
Hopefully we will not need to use this company again. The driver got lost delivering my disabled sister to her emergency dental appointment. If you have another way to get your loved one to an important medical appointment I encourage you to use it.
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February 2021 by Kim M.
I cannot say enough nice things about this company. My family used this company a few times now (more to come) to help transport my 99yr old grandma. The most recent was today to help her get to her Covid19 vaccine appointment. When I called yesterday to make an appointment the man I talked to (I believe his name was Josh) was so professional and kind! I had been trying to find a company for hours and it was such a relief to talk to him and get my grandmas appointment all booked. He was so reassuring about the safety precautions this company was taking to protect their passengers. After a few hours of struggling with other companies this was such a relief. Today, the driver (mask on) arrived promptly at our appointment time and was so careful with getting my grandma loaded up. He was kind, empathetic and very professional. He drove very safely to and from the destinations, waited patiently for her, and took just as much care and consideration on the way back as he did on the way. My family and I will only be using this company for our transport needs. Cannot say thank you enough!
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December 2019 by Marshall W.
We used SMT to get my dad from Shawnee Med Center to a LTC facility. Yessie Cortez was the driver and I cannot express how blessed we all were to have her help. Dad was beyond testy due to many factors and I cannot believe how she was able to defuse the situation and get him safely to the new facility. It took quite a bit of time and her patience and skill was paramount to the successful result. If you anticipate having a problem patient this lady is as good as it gets!
