Spire is a leading natural gas company, serving over 1.7 million customers across Alabama, Mississippi, and Missouri. As the fifth-largest publicly traded natural gas company in the country, Spire is committed to transforming its business and pursuing growth through organic expansion, infrastructure investment, and innovative approaches. While some customers have reported negative experiences with Spire's customer service, with complaints about billing issues and difficulties reaching knowledgeable representatives, others have praised the company's responsiveness and professionalism. One customer highlighted the excellent service provided by a specific customer service representative, who was able to quickly identify and resolve a billing mistake, restoring the customer's service the same day. Overall, Spire's dedication to serving its communities and advancing its operations through innovation is evident, though the company may need to focus on improving its customer service to ensure a consistently positive experience for all its clients.
As if we aren't struggling enough, jacked up the billing
October 2025
About to go on 3 days with no service at my new place after I scheduled services a week in advance. Can’t clean my place, shower or heat up the place. Just livid…
October 2025
That lady that picks up the phone should be fired. She always has an attitude and isn’t very helpful. I hope you read this lady, you’re not very nice, maybe you should chill. “Is there anything else I can help you out with?” Rude lady needs to get fired. Anybody else agree? I read the reviews and it shows.
