It took 1.5 hours to upgrade to a new phone and turn in old phone. Friendly but not well trained staff. Had to keep checking in with manager. Generally tried to be helpful but not a good customer experience for a 15 year Sprint customer.
December 2019
Neil C and Leighton W have been ABSOLUTELY FANTASTIC. I have been with Verizon for ten years and it was the costumer experience that received at their store that make me take that lead and switch providers.
May 2019
WISH I COULD GIVE A NEGATIVE 5 STARS. THEY DON'T LISTEN AND SUCK AT CUSTOMER SERVICE. WENT TO THE SPRINT STORE ON 159TH ST. AND NEVER HAD ONE PROBLEM. MIDDLE FINGERS TO THE GOOD FOR NOTHING MANAGER
December 2018
He was awesome. Very polite and efficient. Didn't catch his name. Thank you so much.
