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February 2024 by Maurice Hernandez
Magnificent
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December 2023 by Heather Goucher
Best car wash ever. Staff is wonderful. Max is amazing and has great customer service skills!! ?
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December 2023 by Holly g
Max Goucher was amazing at getting my vehicle all cleaned up. Great service. Great prices
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November 2023 by Paul H.
The Tidal Wave wash is a good car wash. Unfortunately I fell for what I thought was a promotion. "Would you like 30 days for that price?" Sure, great!$21.76 for the wash, eight days later $43.56. I made the same mistake in our other car. My fault I didn't catch the ongoing $43.56 for a few months. Be careful!
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November 2023 by Angela Rangle
The most unprofessional car wash ever. I drove in today and one lane was clogged up so I drive around to other lane to scan my membership went in thru got up to the tunnel guy was asking for my name. Comes back around and says he couldn’t locate me to drive back around. I specifically told him fine I will but also cancel my membership when I go back around. I go back around go thru tunnel come out and guy tells a lady I used foul language towards him. That was such a lie. The whole place is just not great for the price they charge. I knew the first day I went thru wash I was going to cancel. The vaccums are weak they only offer damp towels to dry. No place to wash your rugs. Unlike Kevin’s car wash where they offer smell goods and all the extra tools to clean your car. I would never return here. And will tell all my friends and family to stay away. Not worth it. And don’t lie on me saying I spoke foul language to the guy. I would never do that even with my children in the car.
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November 2023 by Spencer Davis
Bought the most expensive wash right before closing. Realized when I got home, it didn't remove half of the bugs on the car. Tried to call back to just ask for a rewash the next day. Cannot get a hold of them, they only push you to corporate. Corporate needs email and receipt (pain, but understood). 3 weeks later, no response or reply. I follow up, DANI in customer service says, "Sorry, we're waiting for the site to respond and we'll forward it over" - TERRIBLE CUSTOMER SERVICE & WORSE WASH.
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November 2023 by Brittney Sedillo
Called and canceled my membership, saw it came out of my account this morning so I figured I’d try doing it online said 5 business days.. so I called again and they said they have no record of me calling and refuse to refund.. plus the wash sucks
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October 2023 by JAIMIE B
This place is super convenient for me being that I live so close to it but their vacuums seem to be clogged ALOT!! I went to 2 different stalls today & both had clogged vacuums but I did tell the lady working in the office & she got right on fixing it. Otherwise they are always friendly here & even w a long line it moves pretty quickly.
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October 2023 by Tamica Lige
Went through in July and the attendant mentioned we could get a month of free car washes for $21. He never said we were signing up for a reoccurring membership and that my card would continue to be charged in the amount of $39.97 a month. I called and spoke to the home office and requested a refund and they told me they would not be able to refund it. This car wash never gets the car clean, has scratched our car. We did not authorize these charges but they claim swing the card was all the authorization they needed. I'll never be back. Then they said there is info on the receipt but even that makes no sense because you wouldn't see that until after you payed. No customer service, no care about their lack of providing sufficient information for their customers to make an informed decision.
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September 2023 by Kim M.
Worst customer service ever. I was a member for almost 2 years and I had to get a rack for my electric scooter. I went through the ca wash twice and the third time through, the (not nice manager Miranda) made me back out after I was half way through. She said it was in there policy and she hosed off my car and told me drive through and drive over the rollers that push you through. We I asked her to move them she refused and said she would call the police. I told her I wanted a refund and she gave me back $8 out of $39. What a joke. This was only 1 of many incidents, like not getting the car wash you paid for.
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September 2023 by Joe T Hoskins
Employees very courteous. Facility very clean and well organized. Quality of car wash superb. I suggest getting a menu handout of their choices. There are less expensive options and for the “clean car obsessed “ check the monthly option.
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September 2023 by Nadi Nadi
The car wash itself is fine but I don’t like that they’ve removed the option to pay cash. Cash should always be an option this cashless operation in some establishments is just ridiculous there are many people that still utilize cash.
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September 2023 by Don Mergel
The car wash itself is a good one the staff for the most part are great however for the second time in the last year I trusted the kid running the entry booth I went and bought a 30 day wash pass for $10.00 no more no less we signed no contract he explained nothing about the "DEAL"...WELL 30 days went by and they charged my credit card $30.00just like the first time almost a year before..its my fault for believing the kid in the first place after getting screwed a year before "shame on me" well I went back and talked to the assistant manager about my problem "very good kid" and he said a refund shouldn't be a big deal but his manager would have to finalize the deal...so I went back and was able to catch him at work "rarity" and asked him about my refund he flat said he wasn't going to refund me a dime and that it was my fault.... the event got heated quick and almost got physicalHe got so worked up that he called the police . I told him fine because he's the thief he told them I threw out racial remarks (I did not) and that I threatened him (I in no way threatened him ) anyway I called corporate and they said I should get my money back in 3-5 days I'm holding my breath...this is sad because it's my favorite carwash
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August 2023 by dev h
I came in today to get my car washed for the first time being in town, and Owen was so very helpful. He was very sweet, and getting a member ship was easy through him!Services: Polishing
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August 2023 by Brooke Long
Nice car wash, they have self serve vacuums and cleaning supplies which are very helpful, prices are a bit high but can’t complain considering inflation. plan to come back.
