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March 2024 by C W.
Annie at the Overland Park store is amazing. She listens and follows through. Love working with he
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October 2023 by Jameson O.
I called Tivol to ask whether they'd service a watch in my collection. The person on the phone said they would. I told her it was a brand they don't sell and that I purchased it from a different retailer. No problem, she said. Bring it in and the watchmaker would evaluate it. I took time off work and came in 20 minutes later. Showed the person behind the counter the watches I wanted serviced (I brought a second one with me - why not kill two birds with one stone?). She briefly looked at them and told me that since I didn't purchase the watches from them that they'd recommend going to a different watchmaker in Overland Park. Never got to talk to a watchmaker. Could've told me that on the phone. I'm in the market for a new watch to mark a recent promotion. Meierotto has the brand I'm looking for (so does Tivol). Guess who's getting my business.
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October 2023 by Jen Spink
My fiancé and I went into TIVOL to explore wedding bands. We had the absolute pleasure of working with Christopher and Percy. The two of them made us feel so welcome and comfortable. We were greeted and offered water, coffee or champagne! They are so knowledge about the wedding bands and answered all questions we had in an easy to understand way. They cleaned my engagement ring that I hadn't gotten there and it came out looking so sparkly! After purchasing our wedding bands we explored the watches. We will definitely be going back in the near future and always requesting Christopher and Percy!
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October 2023 by Megan M.
I always have the best experience at Tivol! Dominic is my favorite. He pays attention to the little details, is honest, goes the extra mile, and really knows how to take care of his customers! He's been my reliable resource for me for many years, and I am so grateful to have found him! If anyone is looking for a great jeweler, look no further than Tivol on the Plaza! Ask for Dominic!!
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October 2023 by Joseph Scanga
My recent experience with TIVOL was absolutely exceptional, and I cannot give them anything less than a glowing 5-star review. I had the pleasure of working with Lisa, who truly made this experience memorable.I was on the hunt for the perfect anniversary gift for my wife, and I couldn't have asked for a better guide than Lisa. From the moment I walked into TIVOL, her warm and welcoming demeanor instantly put me at ease. Her expertise and passion for jewelry were evident as she listened attentively to my preferences and desires.What truly sets Lisa apart is her unwavering commitment to her clients. Throughout the entire process, she maintained constant communication with me, ensuring that every detail was attended to and that I felt involved every step of the way. She went above and beyond, taking the time to educate me about the different options available and patiently answering all of my questions.Lisa's dedication shone brightly when she helped me source the perfect Roberto Coin bracelet for my wife. Her keen eye for design and quality assured me that I was making a thoughtful and lasting choice. The end result was a piece of jewelry that left my wife speechless and truly touched her heart.In an age where exceptional customer service can be hard to come by, Lisa's dedication to her craft and her clients is truly refreshing. Her personalized and caring approach transformed what could have been a stressful shopping experience into a delightful journey of discovery.I wholeheartedly recommend TIVOL and, in particular, Lisa, for all your jewelry needs. The combination of their exquisite selection and Lisa's exceptional service makes for an unbeatable combination. Thank you, TIVOL, and thank you, Lisa, for making this anniversary gift so special. I can't wait to return for our next jewelry adventure!
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October 2023 by Victoria Sanchez
This was such a wonderful experience to select our wedding rings with Lisa. She helped my partner find me the most perfect engagement ring too. Her patience and diligence did not go unnoticed! I hope future brides and grooms will get to work with Lisa, because she’s just the best!
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October 2023 by Samantha Bosley
Christopher Ray is absolutely amazing. I was in search of a necklace for a long time. The moment I spoke with him I felt confident and comfortable with him. He isn’t your typical salesman, he really cares and ensures you are happy. He offered multiple chain options and helped decide what would look best. This is the customer service that people need! Thank you, Chris!
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October 2023 by Brianna Archuletta
Designing our custom engagement and wedding bands with Amanda was a wonderful experience. We went in with a loose vision and Amanda helped us explore all of our options before finalizing the details. She took meticulous notes and never tired of letting us look at something again to be really sure. The final result was more incredible than we ever could have imagined, and we owe a big part of that to Amanda really taking the time to listen and assist us in our design process. It’s a ring I am so proud to wear! Thank you Amanda & Tivol!
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October 2023 by Chad Bosley
Went in to get an anniversary gift for my wife. The gentleman helping me, Christopher Ray was nothing short of amazing. He helped me narrow down my ideas and find the perfect combination. My wife was awe stricken and she looks stunning. Christoper is my go to for all of my gift ideas from here on out. Knowledgeable, incredibly friendly and not pushy. Tivol is lucky to have a guy so welcoming to their guests. The store was clean, well organized and had great selection of beautiful jewelry. I highly recommend. Will be going back for Christmas.
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September 2023 by Alyson N.
Such a LUXURY going here - never leave unhappy! I came in recently to browse and was immediately taken care of by Sarah, guiding me to the newest and best finds!! Not to mention... she offered to clean my jewelry I was wearing (which I didn't even realize i needed so badly until I saw the SHINE after). Thank you for the best experience Sarah & Tivol! Will be back!!
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September 2023 by Rexhian Brisku
Recently moved to KC and heard of TIVOL through coworkers and decided to check them out to get myself a nice watch. I was immediately greeted by Percy who was literally amazing. She helped me find the exact watch I was looking for. Percy was so knowledgeable-answered all my questions/concerns. She was patient and accommodating and I never felt like a bother. It was so nice to have someone actually listen to exactly what I was looking for and not just trying to sell me something. If you’re looking for great jewelry and watches and want an incredible Sales Associate, Percy is the way to go!!! Will definitely be going back again soon to see Percy to pick out some great pieces for family for the holidays.
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September 2023 by Desiree Rognlie
My husband and I have been working with Kathryn since we got engaged nine years ago. She walked with us through our engagement and wedding ring purchase and continues to support us as we continue to maintain our jewelry over the years. I was most recently grateful for her help with a repair I needed made on my wedding rings; she made sure it was done quickly and thoroughly and that they were as good as new. She’s been with us from the start and we enjoy each opportunity we get to stop in and visit her.
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September 2023 by Bryan & Vanessa
Christopher is the best! We leisurely stopped in Tivol's beautiful store to look around and ended up having an amazing shopping experience - It was so much fun! He showed us around the store and we really appreciated the attention he gave us. Christopher is a pleasure to spend time with and makes you feel like you have been friends forever. It is virtually impossible to find someone who truly cares about their customer, but Christopher is a true gem. He took his time to make sure he found us the most beautiful piece that was perfect for my wife. Thanks again for everything we are looking forward to our next champagne toast!
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August 2023 by Bradley Roberts
What an incredible day we had shopping for new watches and David Yurman jewelry. We were in town for a concert and stopped in to see what a bigger city my have. We ended up leaving with a new Cartier watch, a new Tudor watch & 2 new David Yurman pieces thanks to Susan spending her afternoon showing us literally everything in the shop. It was such a fun afternoon! And I feel like I have a new home& jewelry family!! Thank you Susan!!!
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August 2023 by Dishank Patel
I had a fantastic experience at the Rolex store in Kansas City today, all thanks to Dominic exceptional customer service! Having visited several Rolex stores before, I was truly impressed by the level of attention and care he provided. Not only was Dominic incredibly knowledgeable about the products, but he also made sure I felt comfortable and valued throughout my visit. The store's layout was thoughtfully designed, creating a welcoming and elegant atmosphere. Without a doubt, this was the best customer service experience I've had at a Rolex store. Kudos to Dominique and the entire team!