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“The online process was easy to navigate and the counter check-in was just as easy and expedient. The General Manager was very professional, friendly and courteous. I highly recommend this location to anyone needing to rent a truck.”
“I have been moving for the last couple of weeks and every time I come to this location is typically slow paced service and a long wait. That said, today was an exception to prior experiences. Nicholas T was quick to assist, provided a smooth streamlined experience and struck the right balance of detail from booking, to hooking up the trailer, to assistance with the return of the U-Haul trailer.
My hope is that the manager of this location, along with the regional manager of UHaul, recognize how valuable this experience was and how fortunate UHaul is to have Nicholas T on the UHaul team. At the end of the day, the customer experience is what builds (and maintains) a company’s brand.
Greatly appreciate all your help, sir!
—Joseph Wright (Black Rivian R1S)”
“After nine hours into our road trip back east. When we arrived we were greeted by the lovely, cheerful, one of a kind Jo. She made this errand unexpectedly enjoyable and memorable. She was knowledgeable and left us feeling secure after receiving her assistance. Thanks Jo!”
“This is another Hogan gem. They always make time for us no matter how busy it is. As always with Hogans it is worth the effort to make the extra turns to get to. Huge consistency over the years. Great employees in the service areas. Always.”
“I had a really good experience with the manager here. He was clearly a nice man and gave great service and took care of me. A+ work from him. ATT customers might have a bit of reception trouble here FYI.”
“although our truck had a circuit blown, the facility was quick to fix it. very nice customer service too. Thank you to the Penskey worker in Kansas City, who noticed our tail lights out. She stopped me & gave me the phone number. She was an angel.”
“This shop is the best. They whaling to help you out. Everybody is friendly I don't like all the Ryder shop that is always no no no no this guy needs a rise.”
“Very friendly helpful when I expected the truck the lock was damaged staff replaced it very quickly before I left I would recommend this place to anyone moving five stars from me”
“Family FunDay!? Thank you all for the votes that made my 65 Mustang #1! Thank you CTOS for a wonderful day all around and supporting and celebrating the wonderful employees you have!”
“The guy behind the counter did not seem to be happy to be there or to have a customer. The process was fairly simple but the customer service was not really existent.”
“Very approachable, honest and up front person. Communicates well and is very clear with Q&A as well as what to expect. No issues at this location, unlike some I’ve tried; then came right back to this one. Won’t rent from any other UhAul place again (unless I’m not in kc!!)….”
“I would recommend this U-Haul service provider ! The gentleman who rented to me explained everything in detail , It was definitely a pleasure not having to stress over a trip !”
“We had a very positive experience with this location. The reviews would lead you to believe you'll encounter a nightmare, but, our experience with Jess was great. Drop off was also really easy. Terribly sorry for the few who've had negative experiences. That just wasn't our experience.”
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“This was my second time renting a truck from City Rent A Truck. It was just as perfect as the first time. Everyone was very friendly. Thier price was extremely competitive and the vehicle was pristine. I will definitely be a returning customer.”