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October 2023 by Clay Newman
Easy in and out, wide lanes, helpful kiosk and always clean. 14 months there and never an issue.
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July 2023 by Angel Leavey
Laurie is great to work with and goes above and beyond. Storage units were great for my temporary needs.
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July 2023 by Michael Kincaid
Rental was easy and I experienced no problems.
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June 2023 by K Pea
Rude un safe and uncaring no humanity worst rental experience ever
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May 2023 by J
Best storage company ever cleaned & well maintenance customer service is through the roof keep it up
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May 2023 by Jassells
Best storage company ever cleaned & well maintenance customer service is through the roof keep it up
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March 2023 by bryan carroll
This storage facility was great, right until it wasnt.6 weeks ago I attempted to drive down the isle to acces my unit. I instantly found a 24ft trailer overflowing with trash and damaged items blocking the isle. The trailer took up so much space that trying to reverse out of the isle was nearly impossible.... so much, that I ended up damged my rear bumper. I took pics of the trailer and my bumper and sent them to the office manager. I was told that they already knew the trailer had been there for "weeks" and they've been trying to get it moved.I get my truck fixed and send the office manager the bill, "as I was asked to do." 7 weeks later, I finally get someone to talk with me and their solution was "Sorry, we can't help you with your invoice." EVENTHOUGH, they knew this trailer had been negligently blocking the isle for their patrons for "weeks."My bill was $500, not a huge amount. I own and operate a business here in Kansas City and if there were a problem that was caused by my staff or myself, I would rightfully do whatever I could to rectify the situation. Clearly Gladstone Storage doesn't have the same beliefs or values. I hope no one else receives any damage to their items in this place because they will not work with you. A nice, "sorry letter" is what you will receive. This is a poor move on their customer service.
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October 2022 by Harvey Alexander
Too expensive, too many questions, not a place to make a "quick call" to check availability.
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May 2022 by Danielle D.
Easy to access, prompt rental agreement, clean facility, superb manager, Jamie, she was helpful from move-in day to move-out day. Will use this service again.
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November 2021 by Dennis Cruts
Very easy to work with. I had one unit and needed another and Jamie found another next to it making easy to load and unload merchandise. Thanks much! DC
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September 2021 by Lisa Lasker
I was incredibly impressed with both of the people encountered in my two months stay. The first was Jamie. She was super helpful at every turn I experienced and there were several that were mainly my fault. The customer service I received was superior.The second was Sam. I am impressed with his ability to keep the property looking pristine. One of the issues I mentioned above fell into his ball court. He was extremely friendly and accommodating. We had the fortune of his presence when we moved out the other day as well. Once again the customer service was outstanding!There is no question this will be my preferred avenue in the instance I need to rent a storage again.I am equally impressed with the secure facility. Not once did I ever question the safety of my items, due to the measures of security this place offers. Fabulous!
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September 2021 by Paige Penning
Staff were so helpful, accommodating, and professional. Facilities were incredibly clean, three levels of security, units are kept in excellent condition with proper AC, and more! 15/10 recommend for any of your storage needs!
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September 2021 by Mamalisa on Missouri Ost-Lasker
I was incredibly impressed with both of the people encountered in my two months stay. The first was Jamie. She was super helpful at every turn I experienced and there were several that were mainly my fault. The customer service I received was superior.The second was Sam. I am impressed with his ability to keep the property looking pristine. One of the issues I mentioned above fell into his ball court. He was extremely friendly and accommodating. We had the fortune of his presence when we moved out the other day as well. Once again the customer service was outstanding!There is no question this will be my preferred avenue in the instance I need to rent a storage again.I am equally impressed with the secure facility. Not once did I ever question the safety of my items, due to the measures of security this place offers. Fabulous!
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July 2021 by Joe Nichols
The management for Gladstone Self Storage was great to work with. Very attentive and helpful.
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May 2021 by Sarah Phillips
I was impressed with the service at this facility. I was not impressed with the price of storage in the KC area, but Jamie cut me a great deal as I was only needing temporary storage between moving out of the rental into my home I just purchased. Jamie has a great speaking voice and was very accommodating. I even got to pick my own PIN number, which was helpful. Entry in and out was great even for a 20' U-Haul truck. Thank you Gladstone Storage!!!!
