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January 2024 by Joseph Kontowicz
This company is currently ruining my life. I paid them over $20k to move four trailers 1300 miles and despite having a trip from hell battling winter storms and losing two vehicles along the way (one broke down the other stolen) I arrived and emptied three trailers alone in freezing conditions and now am having the final trailer being withheld with U-pack demanding an additional $3k storage fee on top of the $3k storage fee I already paid as part of the $20k. I took a loan out on my real estate and vehicle to pay the bill in full before I left Las Vegas not expecting them to charge me another dime. I was so broke by the time I arrived at the destination in Kansas that I did not have money to eat nor to fix the furnace at the destination. For the past month I have lived horribly because U-pack denies me the property I entrusted them and paid them to move for me. I have no transportation, I don’t know a soul here and am losing my remaining property back in Las Vegas due to U-pack delaying my return with their relentless efforts to squeeze me for more money I don’t have. I should never been asked to pay anything else as I paid the bill in full from the loans I had to take out. The management has no compassion for what I have been through nor do they seem to care my position is dire and I’m going to end up killing myself if they continue to torture me and deny my property and continue to cause me to lose everything I left behind in Las Vegas as I expected to have returned there by now. This company is greedy and has a double standard when it comes to use of their trailers. So yes U-pack is definitely ruining my life right now keeping me stuck and refusing the property I desperately need as foundation for successful business operation at my new location. U-pack would rather try to take my assets rather than build a good customer relationship with someone that came to them for help and not to be destroyed. What they are doing to me is an outrage and immoral.
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November 2023 by Daniel Peek
My U-Pack was an incredibly smooth move. Very helpful team and professional drivers.
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November 2023 by Robbin Jourdan
I shopped around quite a bit before choosing U-Pack. One of the most easiest way to move! Employees were extremely nice and pleasant to work with. Move was done as agreed and without any issues. Thank you for making this a very pleasant experience!
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August 2023 by Taleatha Clark-Omiyi
U-Pack made my move so easy and seamless!!!! Great company, all around great staff, pleasant interactions.
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July 2023 by Jeevan Wupadrusta
I don't usually post reviews, but I think UPACK or ABF should be rated as the top movers, so I'm going to share my experience. I relocated twice within the United States, most recently from Maryland. For both moves, I utilized UPACK PODs, and I couldn't be happier with how swiftly and affordably they deliver the PODs. I spoke with other movers, and they demand an outrageous price for the same service. Instead, reserve one or two PODs for a simple family move. I would advise booking two PODs, packing your belongings, hiring moving personnel on UHAL to load them into the PODs (you have a variety of alternatives; choose one that fits your budget), and let UPACK handle the move. For the regular delivery, we received the PODs in less than a week. A person who is at least 18 years old must be present when the PODs are dropped off on the driveway or given to us to choose a location. In contrast to the usual 3 days to empty the POD's, the PODs were with us for 5. One benefit is that you can ask UPACK to deliver the POD's on a particular day without additional charge (they might hold your POD for a week). The catch is that since Saturday and Sunday are a holiday, if they delivered the POD on Thursday, you will have five days to empty it. I want to express my gratitude to UPACK for safely delivering my belongings both times!!
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July 2023 by Patau Mendiola
Customer service was on point. Everything about receiving our pods was excellent, problem free. I would definitely recommend this company for anyone's move.
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September 2022 by Misty Palmer
This was the best way to move cross country!!! The people are so friendly and the instructions clear. I have done 4 moves over 750 miles and I will always do this!
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July 2022 by Daniel McGee
This is the 3rd I've used UPack to move across the country and their speed and value is unmatched. The only issue is the quality of the trailer and ramp are sometimes questionable. On my most recent move, the same was rusted and bent, the bulkhead was splintered wood and cracked metal pipes, and my delivered trailer floor was covered in broken glass from the freight they delivered in my unused space. Good value just not perfect. I will be using them again.
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June 2022 by Faith Mueller
This distribution facility is amazing! Nate was able to correct an issue of weight tickets immediately due to the first driver and kept me up to date over the two hour process with calls! Then Nate followed through on the back end to ensure I received empty weight tickets. Their customer service and timing was fantastic!!
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March 2022 by John Reuss
We were moving a larger house from MO to AL. Called for 6 - needed 7.5. The local folks couldn't have been more helpful as we made the adjustment on the fly. The cubes are solidly built. I think more smaller cubes is better than fewer larger ones - easier to brace the pack. They showed up in AL per schedule. They brought 4 a ta time. Everyone was very helpful start to finish.
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November 2021 by Sarah Wallbaum
After having experiences with other moving companies, I found U-Pack, and I am so happy that I did. Their website is easy to navigate for information on their process, as well as quotes and reservations. Each interaction I had with a person was a great experience, especially the driver who delivered and then picked up the cube once it was ready to ship. It contained the precious memories and collectables of an elderly relative, and I am happy to report that everything was delivered just as we had placed it in the cube. I will definitely use U-Pack for any long distance moves I have in the future.
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November 2021 by Dagan Reed
After researching multiple moving companies for a small long distance move, I am certain that U-Pack was the choice to make. Nearest competitor doesn’t come close to their pricing. A rep from a different company and I were actually laughing on the phone together when I asked about price matching and she asked what the other company (U-Pack) quoted me. Meaning, it wasn’t even close and she couldn’t bring her price down that far.The customer service was great and the cube container they offer was perfect for my moving size so that I wasn’t overspending for a large trailer that I wouldn’t fill. Highly recommend.
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September 2021 by Alexander Chekmen
Very professional. Reasonable pricing! Pick up and delivery happened in the scheduled time. Was moving from Austin TX to Kansas City and it took UPack less than a few days for container to arrive in KS and be ready for delivery! Very satisfied with them! If you pack everything precisely and in the boxes, and don't need to take sofas or wardrobes, this container can fit a lot of stuff!
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August 2021 by Corey Gillespie
Shipping pods drops at your door when you need it and you even get to choose a window that the pod is dropped for you to load it. The staff was very professional and courteous and the pricing is very competitive. I have used the company twice for over 1200 miles of moving and both times I have been very satisfied.
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August 2021 by Asma Ali
After spending days looking for a moving company, I am so happy I found UPack! They were very professional and arrived on time while providing me constant updates as to my pods location. They also don’t charge until delivery which made me feel comfortable it wasn’t a bait and switch. Honestly hiring them and independent loaders and unloaders was SIGNIFICANTLY cheaper than using an all inclusive moving company- many of which engage in bait and switch tactics.
