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January 2024 by Tracey Hawkins
I had an insurance claim to have the LED display replaced on my Samsung Galaxy Ultra phone.On 1/13, Rob greeted me, was friendly, and explained the process.The 84th and Ward Parkway location didn't have heat that Saturday. However, he was a good sport, as he was bundled up.He and Marcellus, who I assume was the tech, both had coats on, but did their work without complaint. That's dedication.Rob suggested a protective screen coating but wasn't pushy and even applied it for me.The work was done timely and professionally.I would recommend this business!
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January 2024 by Andrea Emberton
I took my phone in last minute with a broken screen and the staff was super helpful and kind. My phone works great and they urged me to come in if anything comes up with the repair. I recommend this location!
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January 2024 by Todd Lowenstein
Rob at the 8440 Ward Parkway location was beyond helpful!!! I thought my charging port was bad, but he cleaned it out and had me out of the store in 30 seconds for no charge. This is what customer service is all about and he should be commended for giving your brand an excellent reputation. If I should ever need service I will be going here due to his friendliness and charming personality.
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January 2024 by Steven Brocious
This has been one of the best experiences I've ever had getting a phone fixed. Rob was working the front desk and had the best customer service I've ever seen, not only with me but with every single person that walked through the door.phone was fixed fast and was completed in the time amount he said, 10/10 I will keep doing business with them
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December 2023 by Andrew Tolle
Rob was great help! He greeted us and attended us as soon as we walked in. He was able to resolve my issue with as simple fix in about a minute. This was the second time I’ve been there and I have been very satisfied with the results. Thank you!
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November 2023 by M F
Anthony was great and helped re-wire and solder this circuit board and battery lead in less than 3-hours. Was a little pricey, but can’t complain about the service or turn-around time.
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November 2023 by DIANE PRIGMORE
Marcel was wonderful! In less than one hour my iPhone was back on track. I’m so grateful and pleased to have a great source —uBreakiFix— for any future cell phone problems.
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November 2023 by cathy brodhurst
Rob was very patient and willing to take the time to get things fixed. He was able to explain things very easy. He got us taken care of in a reasonable time also. Will definitely recommend his service.
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November 2023 by Mark Phillips
Went in for a cleaning of my phone's charging port, fully expecting to pay. He did a "quick cleaning" of maybe a minute for no charge. Charging the phone now doesn't involve multiple attempts to get a good connection.
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November 2023 by Molly Dillon
Both staff I talked to (Marcus was the first) were very considerate and kind. I heard them both talking to multiple other customers and they seemed to genuinely care about what was going on with each device. They were honest and up front with me about the issue with my phone, were aware of an extended warranty with Google and filed the warranty exchange request for me. Excellent job when I was stressed about not having a device.
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November 2023 by Billy Clark
The gentleman who helped me today was very helpful! I had been having trouble hearing calls without being on speaker phone. He was able to clean out the ear piece and it’s like a whole new phone now! Thank you so much!
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November 2023 by Kirsten Braun
My phone was having difficulty sending it receiving text messages. Rob took the time to look at it, cleaned my SIM card and got me on my way, fixing my issue in less than 15 minutes. He was very friendly, courteous and professional. Thank you Rob!!!
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November 2023 by Paul Nielsen
I stopped by the The Ward Parkway store today with a problem with my phone and Rob took care of me ASAP, he is very knowledgeable and courteous and efficient! I highly recommend this store! I've been here before, about 6 months ago and they are very professional, thank you again.
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October 2023 by Jacob Barrett
Anthony is the man, I came in with a busted charging port and was SO sure that it needed replacement. In a moment where he could have charged $99+ for a new part plus labor, he simply walked away for a moment, cleared it of debris, and handed it back to me, only charging me this review. Thank you Anthony! You guys are super nice and I really appreciate you not taking advantage of the situation.
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September 2023 by Tucker Wyzard
Rob helped to get me right today. My visit under his supervision was quick, painless, and positive; coupled as well with him being a positively splendid individual. If there's any ever issues that arise with my phone I'm going to bring it to this location!
