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March 2024 by Linda Jones
Went there to do a return, and I was waiting for a minute. A staff member came in the door after I did, went behind the counter, and put his things down to help me. Wish I could remember his name to tell him thank you. Guess I'll have to do it in person!
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March 2024 by Joe Maxwell
Went in today for some Amazon returns, the employee with the long locs wasn’t very helpful when I had questions regarding to packaging the items due to him having his AirPods in or an attitude. However finally happy that UPS has a station where customers can skip the line and complete their Amazon returns!
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February 2024 by M. Holl
Extremely poor experience at store. Unhelpful employee that was rude and even vindictive. Unable and unwilling to help a customer.
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February 2024 by Kg
Immaculate vibes
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February 2024 by Linda Alexandria
Fast, Friendly, informing, convenient, accurate...
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February 2024 by Blaise Gassman
I am giving 5 stars for the 50 year old-ish gentleman who was so polite and patient with people. He was A+ truly. And knew his stuff! But they need more workers so he doesn’t do everything.
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December 2023 by Rachel Muzzy
Every employee I’ve come into contact with here has been super nice and helpful and I’m usually in and out super quickly.
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December 2023 by Rachel Riggin
This is the best UPS store you will find in all of Missouri and Kansas. TRULY PROFESSIONAL SERVICE. All the employees seem to be highly trained and know what they are doing. I am always in an out in a flash thanks to those guys
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December 2023 by Andrew Osborn
In and out in three minutes. I had to send one email and everything was done for me. Amazing service.
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October 2023 by Brent Powell
The best UPS store! Supper efficient and friendly. And the guy who works mornings/afternoons can multi- task like nobody!
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August 2023 by Jocelyn Pearson
Employee made fun of a very young girl asking if it was crazy hair day at school. Her mom looked at him and said “it’s Saturday”. He complained about working at the Brookside location the entire time I was there and how terrible the clientele are regardless of the day of the week, very loudly so all in the store could hear. I asked for help with the new Amazon return process and he told me the instructions were in front of me, was I just choosing not to read them? What a miserable employee. He wouldn’t last 5 minutes in my company.
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May 2023 by Maureen Just-chillin
Went to store very flustered because of wrong item sent to me and my printer failed and refused to print return label. So annoyed I could hardly use my phone to give needed information when I got to store. Staff were extraordinarily patient and kind and got return label and package sent. Thanks for making a bad morning better.
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April 2023 by Vasquez Vasquez
Horrible experience by one employee first. he had long black braids, black man. He accused me of trying to steal something awhile the other male Hispanic employee seemed a little more helpful was all while overcharging me for black and white copies at .12 a sheet for 11- 12 sheets I was charged over $4I'll update if my mail doesn't reach it's destination timely as this is outrageous behavior for our local community to lease to companies with criminal tendencies employees.i wish I read reviews prior to trusting them with my deliveries, I pray the arrive to their destination. What a way to make patrons feel.
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April 2023 by just chillin
Went to store very flustered because of wrong item sent to me and my printer failed and refused to print return label. So annoyed I could hardly use my phone to give needed information when I got to store. Staff were extraordinarily patient and kind and got return label and package sent. Thanks for making a bad morning better.
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March 2023 by Misha Marchenko
Never had a good experience here. Employees are slow and lazy and barely do the minimum. The place smells and is in a state of disrepair. Avoid unless you absolutely have to go here.
