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March 2024 by Rachael Gonzalez
Don't schedule a passport photo here. Took off from work today so I could make my scheduled passport appointment. When I arrived, I waited in line. Then once I told the lady at the front I was there for my passport photo appointment, she very rudely told me I would need to go to FedEx or CVS because they don't have a passport photo machine. I asked why I was able to schedule a passport photo appointment on their website, which I have the confirmation email from and she just rolled her eyes and completely blew me off. She is extremely unprofessional and the website needs to be changed if this is truly the case, waste of time.
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March 2024 by Monique Franklin
I really wish I could give this post office zero stars. I moved in January to a new address and had to wait 2 weeks to get a mailbox and key. I was called and told to pick up my key. I came and got my key and went straight to my mailbox to check for mail but behold to my surprise it was someone else’s mail instead. I went pack to post office the next day and was told I was given the correct key and that it was just the mistake of the carrier. Well come to find out I was given the wrong mailbox and key. A neighbor came by and informed me that the carrier said I was given the wrong box and key. I told the neighbor I had already returned the key because I didn’t believe it was my mailbox. I went back to post office to speak with management and was told it would be fixed and I would get a call. I never received a call. I had to talk to the mail carrier to find out if a mailbox and key was created for me. I was told by the carrier that he took care of the problem but I’d have to go back to the post office for the key. Today is March 11th and I’m back at the post office. My mail isn’t being delivered and was put on hold and my mailbox is marked no resident and vacant. I asked to speak with a manager and she refused to come out to talk to me. Every time I have come to this post office, I never get my problem resolved. This has been the worst experience for me since moving. I highly recommend avoiding this place if you can. Horrible customer service, very unprofessional, they will give tons of excuses of why their not doing their job, rude and disrespectful treatment to customers.
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March 2024 by JustCuss
I cannot express this enough when I say, this is the worst post office I have ever been too. I’ve been to post offices over seas, where I had more reliable service. The old haggardly lady that works up front is nothing short of a cave troll. She is never helpful, always blaming the customer for their issues. Meanwhile my mail somehow has just vanished in three weeks time even after putting a hold on it. Somehow all my mail still gets delivered to the address that I don’t have a key for to get into my mail because they have the ghost of Walt Disney himself magically crafting my key from star dust. A single ounce of kindness in this witches soul would be a breath of fresh air. The postal service is such a joke any more.
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March 2024 by Ethan Lara
Been trying to call this post office for about a month now. Spent a few days calling all day. It just rings no one ever answers.
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February 2024 by Brianna Sump
Once again not receiving my mail for weeks at a time, and I try multiple days in a row to call the post office, using two different phones and for some reason my phone gets repeatedly disconnected and my friend's sits and rings. We've tried for hours with no results for 4 days now. I need my mail this is ridiculous
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February 2024 by Michelle T
Twice in the past 6 months I have received a notification the my prescriptions have been delivered by the Gladstone Post Office. Twice I HAVE NEVER RECEIVED THEM! Of course, they don’t answer their phones either!
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February 2024 by Margaret Kimes
I paid $129 for a package to be sent to my home. Post offe took a long time but when they finally said it will arrive by 5:45 p.m.....it never came. Then trhey said it was returned to PO by customer request. I NEVER rquwsted it to be returned. I need the package.
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January 2024 by Jie Tang
Waste so much time to wait, horrible services! They are so slow
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January 2024 by J Andrew
At this point I have had six packages disappear that were hand dropped inside this post office, I hope they are stealing stuff.
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January 2024 by Merci
Lines were long before christmas
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December 2023 by Sheryl P
I did a hold mail for 5 days and opted to pick up from post office. When I got home, my mailbox was full. I went to the post office to find out why my mail was delivered, see if I had any mail still there and find out what I needed to do for this not to happen again. I was immediately talked to in an extremely rude tone of voice by the female manager I believe. She wouldn't let me get a word in and just gave me excuses why it happened. I just wanted a conversation to find out what could be done for this not to happen again. She just wanted to be loud, rude and not listen. I was really upset when I left there. Especially being disabled and having to stand in a long line. I now know why I hear so many complaints about this place.
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December 2023 by KM in Kansas City
Let me start by saying that once the postal service stopped being a service, I stopped liking them…that being said, this is one of the better ones I have found. And the guy at this counter is a knowledgeable, never rushed, and KIND to his customers. The line is always long to see him. But he knows the answer and what to do
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December 2023 by Private Account
Soon after a filed a complaint about all of my mail that looks like it could be a credit card or check being pre opened. My mailbox key was changed and I can no longer get my mail. The office keeps telling me it will take 2 weeks to get a new key and I have now been waiting over 2 months. They told me they would hand deliver my mail until I get a key (Cassandra on 11/1 recorded call) and I haven’t received a single piece since then. I get informed delivery so I know there’s tons of mail. When I call now they don’t even pick up and previously told me theMA ager was on vacation. I would up until the are closed so this is a huge problem. I have two car titles that I can’t get to register the vehicles purchased a month ago. I see them on my informed delivery and told Cassandra about this and they still have not delivered. I have also filed another complaint so I can only imagine what will happen to my mail now. I’m afraid to break the mailbox open as it’s a federal offense, they are holding my deliveries hostage and that too should be a crime.
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December 2023 by nancy ragusa
I have called evert post office would not answer the phone certified letter sent Monday was supposed to arrive yesterday, did not. Talked to several people who were rude
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October 2023 by Person
I don't expect a lot from post offices these days, but this location always manages to lower the bar somehow. The customer service is rude, argumentative and generally unpleasant. Particularly the lady who's always there. She's always mean to everyone she deals with. Not cool. Especially since we're paying her salary. Not sure why she's in customer service. One of them today appeared so ill he should not have been at work, interacting with the public as he was. Try to avoid.
