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March 2024 by Theresa Hupp
Our mail has not been delivered since Monday, when the previous Saturday's mail was delivered. Today is Friday, so no mail all week. It is tax season. And we have bills that should be delivered. I went to this office to pick up my mail, and no one came to the window for 15 minutes. I couldn't stay because I left my disabled spouse at home alone. There was a long line of dissatisfied customers when I left. I have confirmed that many in my neighborhood that they also have not received mail this week.
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January 2024 by Georgia Ploetner
Wish I could give zero stars. Never have we experienced mail service like we have from this post office. We often don't get mail for days, and some days the mail comes so late, it sits in your mailbox all night. I talk to other people who live outside this district, and they don't seem to have this problem. At times some people on our street get mail, while others don't. I ran down the truck one day after seeing him put mail in neighbors boxes, but none in ours. He said another truck would be coming by later. This is unacceptable! My granddaughter sent us a Christmas card that was postmarked 12/16 from NKC, we got it on 1/12. Unbelievable!
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January 2024 by R Brooks
Not a real post office. Just a neighborhood mail pickup and drop off spot.. They don't do express mail or any of that.Don't waste you time here.
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December 2023 by Hannah Tuggle
Went to the post office to put our mail in the drive-by drop bins and it was so full anyone could walk by and take peoples mail out. Was only going to these bins in the first place because they'll drop mail at our business, but haven't picked up our outgoing mail in months.
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December 2023 by Audrey Clark
This is the worst post office! The workers are hateful and very unhelpful. Why doesn’t a post office change of address forms. Told me to go to a different post office. This is post office that manages my lock mailbox and you can’t help me forward my mail to the new address, why are you even a post office.
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December 2023 by john hull
We've been trying to get our packages from our community lock box for a week now. With no sense of urgency from this post office or mail person. My gosh if you have a small business in this part of town I'd suggest they deliver it to you or staff personally.
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October 2023 by Keith Guy
First let me say that I only leave reviews if a business has gone above and beyond or has failed miserably! This is not my first time dealing with an incompetent Gov agency and currently have a Congressional complaint with Congressman Graves Office which I've been contacted about several times! I can tell you as a retired GS-12 for the DoD most Gov employees are underworked and overpaid, which most don't find that hard to believe, well this operation is no different! There's hasn't been a time that I've called over the past few years and the phone has intentionally been left off the hook. Just today I attempt to call several times over an hour and the phone rings until it finally disconnects. Irritated at the habitual disregard for providing expected customer service I make a trip to the this location. I ask the pee-on at the counter if they ever answer the phone. Believing something was funny, he chuckles and says sometimes, which would be a complete lie! He tells me to get a new set of keys for my mailbox I need to bring in a piece of mail showing the address. Yes, something that could've been provided over the phone had they answered the Damn phone!! I ask to speak to his supervisor and up comes a guy that looks like he's eaten one too many donuts! Of course I'm spewing expletive's at this point. I ask for his name and he replies Jack, I asked "Jack" what, he says Jack! I continue to let my opinion be known to "Jack," asking why the phone isn't being answered! His response, "We aren't secretaries" then he attempts to close the door in my face, which I force back open, he comes after me as I walk out the door! Beside him is an employee as wide as she is tall! Yes, more expletive's because these lazy clowns obviously don't get it, or perhaps they do like most Gov employees don't give a damn!! Just today I was informed that this location is currently being audited because of the Asshats they have working there! Take Tony (Anthony) for example, yeah, just another one of those that if he weren't collecting a paycheck from the U.S Gov, he'd be on welfare! Don't approach him though because no doubt one that continually plays the race card! Although a fill in this lazy b*stard has failed for years to pick mail as requested! You know Tony has delivered mail when you don't receive it till 9:00-10:00PM, if at all! Do yourself a favor and avoid this location at all cost and thank me later!
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August 2023 by Cody Beemer
Delivered my package to the wrong business, filed a claim, no response, went in to location multiple times manager was never there, was told multiple times I would be contacted next day, never have been. Worthless government employees...
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June 2023 by Adam Hudson
Everytime I go to this place all the costumers there have some issue with receiving their mail including me.This place should be shut down. Please shut it down so we can deal with a post office that will do the job and deliver the mail correctly.
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June 2023 by Caitlen Giesing
This WORST USPS office in HISTORY! They will not deliver packages or mail to us. They wont answer the phone and just very rude when going to the location. I wish you could leave NO STARS
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May 2023 by Sabrina Smith
My package was marked as “out for delivery” yesterday morning. Now it says they couldn’t locate the delivery address even though I’ve had no issue with other packages being delivered at the same address. I called this morning they didn’t answer LIKE ALWAYS! The mail lady we have didn’t even show up yesterday so how could my package be out for delivery but she didn’t even drop off any mail over here. We get mail like 2-3 times a week. This is the worst USPS office I’ve ever dealt with. They said it’s out for delivery but I tried tracking it and it says “incorrect address”.
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May 2023 by Brianna Sump
I have been calling this location for the last 5 days with no answer, for hours now. My mail has not been delivered in about a week now and nobody is willing to give me an answer as to why because nobody is willing to answer the phone. There is no possible way that they have just been slammed non-stop from open to close. They are choosing not to answer their phones.
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May 2023 by Chris
Absolutely garbage.. I dont think there has EVER been a time where they have delivered my package correctly or on time. Unfortunately this is a government entity and they won't do anything about it. Fire everyone there no one seems to take pride in their work
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April 2023 by K G.
First let me say that I only leave reviews if a business has gone above and beyond or has failed miserably! This is not my first time dealing with an incompetent Gov agency and currently have a Congressional complaint with Congressman Graves Office which I've been contacted about several times! I can tell you as a retired GS-12 for the DoD most Gov employees are underworked and overpaid, which most don't find that hard to believe, well this operation is no different! There's hasn't been a time that I've called over the past few years and the phone has intentionally been left off the hook. Just today I attempt to call several times over an hour and the phone rings until it finally disconnects. Irritated at the habitual disregard for providing expected customer service I make a trip to the this location. I ask the pee-on at the counter if they ever answer the phone. Believing something was funny, he chuckles and says sometimes, which would be a complete lie! He tells me to get a new set of keys for my mailbox I need to bring in a piece of mail showing the address. Yes, something that could've been provided over the phone!! I ask to speak to his supervisor and up comes a guy that looks like he's eaten one too many donuts! Of course I'm spewing expletive's at this point. I ask for his name and he replies Jack, I asked "Jack" what, he says Jack! I continue to let my opinion be known to "Jack," asking why the phone isn't being answered! His response, "We aren't secretaries" therefore he attempts to close the door in my face, which I force back open, then he comes after me as I walk out the door! Beside him is an employee as wide as she is tall! Yes, more expletive's because these lazy clowns obviously don't get it! Just today I was informed that this location is currently being audited because of the Asshats they have working there! I've often said if they didn't have a job with the USPS, they'd be unemployed! Do yourself a favor and avoid this location at all cost and thank me later!
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March 2023 by Amber C.
Filled formal compliant through USPS. Get phone call if 3 rings at 6:25 am with no VM from the annex location. I know their game is to do that so you have to call back and they never answer. I have missing mail and delayed mail by over 2 weeks. I wish something was done to help the ppl this office serves. From the lack of accountability to non existent customer service... Too many years now has it been unacceptable.
