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March 2024 by Misha Patel
Rude employees... arrived there late with my 2month old for a passport appointment and was very aggressively told I need to make another appointment, even though the office was not busy at all. Drove 20 min south to Stilwell USPS as a walk-in and was in and out in 5 min.
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February 2024 by Rupal Gupta
We have always had a positive experience at this post office. While the wait can be long due to customers’ needs ahead of me in line, I have always had good service for both mailing and passport application needs and always found staff friendly and attentive. Facility is clean and has good selection of cards and mailing supplies.
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February 2024 by Doris May
Never experienced a problem except when it’s holiday time…. U wait!
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February 2024 by Moira McGraw
We were there to get passports for our children. After getting through the tedious application process we realized we forgot our checkbook and debit cards. I was $5 short on coming up with enough cash to cover the costs. Just when things started to look grim, Angie, the employee helping us reached into her purse and gave us $5 cash of her own money. Top tier customer service. She was so kind for doing that. She also was very sweet and patient through the whole debacle.
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February 2024 by Carey Strangeway
Went to get my passport today, I had made an appointment online yesterday. When I got there I was told there was no record of my appointment and they were “all booked up” even though there were 3 employees sitting there with only one customer mailing something. The employee I spoke with was really rude. I will never go there again.
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January 2024 by Amber Grindel
Workers were helpful, patient and informative, answered our questions.
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January 2024 by jerry brooks
Never available
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January 2024 by Nancy Leonard
When I visited the post office on 12/29/23, I was pleasantly surprised that the line moved really quickly and the wait was only a few minutes. Miko patiently helped me with my three different items to be mailed to different addresses. She was kind, had a sense of humor, was very efficient. She also found the most cost-effective way to mail the packages. Thank you! (I hope I spelled your name correctly, Miko.)
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December 2023 by Mary Marshall
I have been trying to schedule an appointment to apply for a passport for months. I have listened to their website at 800 garbage recorded messages over and over again at one point I was told to wait online for an hour and 45 minutes before I could talk to a person, I keep scheduling at Martin city for my passport. It gives me a verification code, but it never gives me a confirmation code. Then I tried to check the status of my appointment and I can't do that.
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December 2023 by Sarah N
Couldn’t make an appointment online for a passport as the system is not working. Staff couldn’t even get it to work but still refused a walk in as it wasn’t a walk in day. If your system is down you need to do better!
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December 2023 by MystycAssault UnholyEndings
So... Why does it take 2 weeks for any mail to show up? I haven't had mail in the past 2 weeks and asked about it. One of my neighbors got a lot of mail that was sent to him and he had to hand deliver it to several of the apartment complexes around here. And he weighs like 400 to 500 lbs. You honestly going to let someone do that? Or is the mail company just gotten to the point of other garbage that in which needs to be recycled and thrown out? I think honestly the entire company needs to cease and desist orders be sent to them for good.
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December 2023 by Fabian Almanza
My package was delivered to my complex office to keep safe I'm guessing but the reps at the 1800 number are just so caring they called me after I called took my info and found it she even called me the next day at work to make I found it their great feel free to call their really helpful and be nice to them
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October 2023 by Melissa Monroe
TERRIBLE!!! I mailed my daughter a card for her birthday on September 13th and its October 4th. She still hasn’t received it. She lives 3 hours from me! I could’ve walked it to her in the time it’s taking to get there. Also I ordered something and it was out for delivery October 1st 7:34 am. Again it’s October 4th and still don’t have my package???
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September 2023 by Victoria Kishinevsky
Aisha is absolutely amazing! So thorough and easy to work with on the passports for our kiddos. She’s a pro ?
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August 2023 by Ronald Arnold
I reside in the New Castle subdivision about 1/4 mile from the Martin City, MO post office. I subscribe to USPS and can track my mail each day. I was suppose to receive mail Saturday Aug 12, and Monday, Aug 14. The mail was not delivered either day. Other neighbors reported the same think. What is the problem??
