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August 2024 by Angela Austill
Service department performs overpriced unauthorized repairs then threatens legal action when questioned. Scott Blankenship is completely unprofessional to work with. Do not trust these people with your vehicle or personal information.
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June 2024 by Karen Cardwell
If you purchase a vehicle from this dealership, be prepared for the service department to harass you with phone calls. Blocking their number doesn't work because they have multiple phone numbers. Asking them to stop calling you also doesn't work. I suggest giving them a fake phone number. You'll still get notifications in triplicate via email, so you won't miss out on anything important like recalls, etc.
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May 2024 by Stuart Hughes
Marc and his team did a great job making the necessary repairs and kept us informed throughout the entire process
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November 2023 by Sue F.
I have had a great experience with VAN SUBURUVery friendly and professional. I enjoyed my experience working out a trade and buying my car
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November 2023 by Brandon P.
TURN BACK!!! All I hear from the salesmen is finance, finance, finance "cause you know we get a kickback from that". I had pretty much had the same unpleasant experience as other people with the manager. Extra hidden fees (thousands of dollars). They ended up trying to sell me a car for 5k more than what it was originally offered for.
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October 2023 by L G.
Always great service and great people. Have bought and serviced multiple cars over the years. Staff is always on spot.
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October 2023 by Zach Kurth
I came here after a deer hit me on the interstate several months back. Covid really hampered the supply chain and it continues to negatively impact the timeframes of how quickly a body shop can repair a car. Joe, the Assistant Manager of the shop, made sure to take care of my claim and get my truck fixed in a very professional and timely manner.
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September 2023 by Google user
I came here after a deer hit me on the interstate several months back. Covid really hampered the supply chain and it continues to negatively impact the timeframes of how quickly a body shop can repair a car. Joe, the Assistant Manager of the shop, made sure to take care of my claim and get my truck fixed in a very professional and timely manner.
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August 2023 by TeAirra P.
I was able to schedule an oil change appointment and get in the same day. From getting out the car and getting back on the highway headed home was less than an hour. Ryan was extremely helpful and gave me helpful information about what my car needs.
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July 2023 by Torii Jenkins
Amazing service. When they found out we were from out of state, they diagnosed our turbo issue, worked with the warranty company and replaced our turbo getting us back on the road in the same day. Ryan is wonderful to work with!
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March 2023 by Richard L.
I should have known better, but when they ask how much do I owe on my current vehicle, I tell them it shouldn't matter on what they're offering me for it. But after the second sales person asked, I told him I own my vehicle outright. Not even 5 minutes later my offer was reduced by $5000. They say it was because of the sticker price of my vehicle, but they had access to that before I gave them my info. The Subaru sales guy "J", told the Chevy guy that I cursed, which I didn't. Later the Chevy guy said they're more sensitive over there. I know they need to make money, but not on my truck AND on their new vehicle. They can't have it both ways.
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March 2023 by Maree H.
if I could get less than a one star I would have. I just purchased a car on 3/11/22 it was raining and cold and Michael Caponey sales person went on the drive with me the car road good and I was advised that it was a certified pre owned I looked o the car but not as good as I should've. This brings me to the next day shen it was dry the car had all kinds of scratches,scuffs and even crack in the tail light. I thought Missouri had a 3 day rule go take cars back but I was wrong. They said they could have it buffed and that would fix some of the problems but it was a mess and I was told by the finance guy not even getting a lawyer would help me. He also kind of also threatened me by saying that Dint bad mouth the dealership in the Cadillac room we could have called the police. I did know such a thing. I was humiliated that the finance guy is also the fixer. I am a repeat customer but never again!!!!! oh and they said the state of Missouri did the inspection like I did this just take ownership and say it could have happened in transit. Buyers Beware
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February 2023 by Shawana W.
I purchased a 2021 Cadillac XT6 as a General Motors employee this has been the worse purchase in my career! The service from this purchases has been a nightmare it's not enough characters to explain the headaches with this dealership. They're only getting a 2 because of Ryan the service guy who is limited on what he can do. My vehicle Cadillac xt6 is in for service and I'm going through hell to get a rental accommodating I'm in a Malibu with that being said Hertz rental in Gladstone is the worst service also. I will NEVER ever purchase a vehicle again through Van Chevrolet nor rent a car through Hertz! If I had to ever rent a car I would choose another company period! I have a vehicle Cadillac xt6 in for service with Van Chevrolet ( worse choice to purchase a vehicle) I have a husband that can't get into this Malibu (medical reasons) and ask for American made vehicle to accommodate him being I work in auto industry and that's what's required by manufacture warranty also. The Gladstone location told me to call the other sites to locate one. So now I work for Hertz also so no worries i did the calling and I did found two locations with a vehicle to accommodate then all of a sudden you can't switch out the vehicle after being told it's available. I shouldn't have to deal with Hertz in the 1st place did I mention it's a Cadillac xt5 available for rental!!
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January 2023 by J M.
Buyer beware, look over your automobile closely before working a deal. Trust nobody there. Get copies of the notes and pricing deal every step of the way as your salesman and sales manager may not be on the same page with you the buyer. My price was changed on me before finance and now it's a mammoth hassle to resolve. Shady, shady, shady. Unprofessional dealership. Good luck getting a GM or other manager to call you back after you're out the door.
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December 2022 by Anthony P.
they just want to throw you into a car and not deal with you and the manager was rude and wanted money so we left
