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October 2023 by Hayden C.
YOU DO NOT HAVE TO PAY FOR THE DEALERSHIP ADD ON ACCESSORIES! This is a shady dealership that tries to tackle on an extra $1800 for dealership add on's AKA something you never asked for. Look at the cost breakdown when they show you. It's a brand new car, it doesn't need your "Van Guard Package: Zak Performance Upgrade, ZAKTEK ULTIMATE" that I didn't want or ask for. I told the salesman I didn't want it. He went back to his manager and they said $1300 is the best they could do to reduce the fee. The car was listed as $32K online, after these hidden in person only fees, it was coming to 34K.. so I left and went to Lee's Summit Subaru who have ZERO shady dealership add on accessories.GUESS WHO CALLED ME and told me they'll remove the fee after I told them I wasn't going to pay it and go to another dealership? Van Subaru. At this point, the damage was done. Don't charge innocent people for things they didn't ask for.FYI- I'm well aware that all the dealerships have a dealership fee between $500-$600. This isn't what I'm talking about. I've shopped at enough dealerships through friends and family to know when a dealership is trying to make some extra money with some bogus add on that they "did to the car already" and they say they can't remove the fee. Walk away. Go somewhere else. And btw, Van wants $565 in dealership fees, Lee's summit wants $499 and no "accessory" BS is added to your total. You'll thank me for saving you the couple thousand bucks.
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September 2023 by Michelle Fowler
Guy Merola was the perfect person to educate me on Subaru and walk me through every step of buying my new car. Mike and Guy put together the perfect deal and Jessica made paperwork painless. I love my new car and they put every other car dealership to shame! This is where you go to be treated like you and your wants matter!
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September 2023 by teijai hedlin
They are awesome..... I am willing to drive 3 hours to get serviced hereUpdate: Hear me out. I have gone to several different places over the years while looking for a new car. One way or another I have always landed back here. The staff is friendly and are not nearly as shady as other dealers I have had the displeasure of dealing with. They will do their best to work with you when it comes to getting your car fixed, being transparent about payments and getting you into a vehicle that you will feel safe/sexy and satisfied with. I have recommended them to several friends, and will continue to do so. I live in Springfield MO(10/10 do not recommend living here stay away), and I have a dealership 10 mins from me. I still drive the 3 hours to see them. And I am lazy AF so that is saying something I promise. If you are lucky to be in this area swing by and see them. You won’t regret it.
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September 2023 by Andy Myers
Super professional from start to finish. I impatiently came late on a Friday, within an hour of closing, and they still helped me beyond my expectations even after closing time. Can't say enough good things about my experience. If you're looking for a new Subaru this is the dealership to visit. Thanks Van Subaru!
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September 2023 by Deborah Smith
It was a very good experience, Karalee was very kind and helpful. I appreciate her keeping me informed and letting me know the service was covered under my warranty. From the moment I walked in everyone was helpful and helped me feel like my Forester was in good hands. Thank you for your good customer service!
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August 2023 by ROBERT LISTER
I really enjoyed waiting in the new customer lounge. The wait didn’t seem to be all that long and was glad to get appointment the very next day after booking online the previous night. EXCELLENT, and THANK YOU!!!
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August 2023 by Nick McLaren
From the moment I walked in the door to the service department I was greeted like I was family. Treated like I was family. I took my used car in to get serviced after I bought it and they did all the maintenance required at the moment in time, and the price was reasonable, they even let me have a loaner car while I was there. I just started driving a Subaru and the customer service that I got at Van, let me just say...I will never drive anything else and when I buy anywhere else.Respectfully, Nick M.
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August 2023 by Catherine A.
My experience with the collision shopThey've had my car 2 1/2 weeks without even contacting me they said it would be 2 1/2 weeks to repair but are now saying another week.I only know that from calling and asking them I called and left a message to inquire about my car and got no response Its been a day and a half.I did get a response from Mark today since I called back and found out it's an extra week I told him I'd just get my car today and have the rest of the repairs done somewhere else and he refused saying it's not drivable.I've been purchasing cars from this dealership and servicing them since 1991 And I will never use this dealership again for anything although my experience with the Chevrolet and subaru service centers have been great for over 30 years it just takes one negative experience for me this is 10,000 dollars I wish I had given to Olathe Subaru
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August 2023 by Danielle Johansen
My Dad and I helped my sister in her car search. After going to dealership after dealership she settled on a used 2016 Subaru Forester here. Jordan was great at helping us throughout the entire process. He was knowledgeable about the vehicles we were looking at, he was helpful in negotiating down to a price we would work with, and did his best to make the process go smoothly for us. Honestly he was nice to sit and chat with while we waited around for a financer to open up- and ours was great too, she was very fun and helpful. Searching for and buying a new used car on a time crunch is never fun but it wasn't too bad working with Van Subaru. ?
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August 2023 by Jeannette Lawson
Jarrett Rash helped me the most.i have another appointment coming up. Not only did he schedule the date, but is helping me with a loaner while my car is in the shop for diagnostics, etc! Thank you so much!I have just transferred to this site from a different dealership. I feel they answered all my questions and helped me make plans for other maintenance schedules too. The staff were very knowledgeable and seemed genuinely happy to help me with my needs. I am looking forward to using their service from now on. Thank you for "making my day"
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August 2023 by Andy Staver
We recently purchased a previously owned Subaru Outback. We were pleased with the attentive sales staff and the thoroughness of the dealership.
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July 2023 by Tonisha F.
I purchased my used legacy in late summer 2022, I was satisfied, until I had to deal with the finance department. They added all kinds of hidden fees to jump the price up. Then to add insult to injury they didn't properly service the vehicle before selling it. aside from me paying for recommended service due to milage. The car had a loud knocking sound. I brought it back to be serviced, they guaranteed it was the recall they fixed and that would fix the problem. Well, it didn't, and 9 months and extended warranty ended. I happen to take it to muffler mart due to the tailpipe having to be welded back on to the muffler. They noticed the heat shield was loose and got it fixed for me. The car is quite now, no thanks to the service guys at Van Subaru.
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July 2023 by Michael Holland
Kent was an amazing salesman, very knowledgeable and polite. Cheyenne was very nice as well and seemed like she was picking up on things very quickly despite being two weeks into the job. Mike was a bit unwilling to work on price, but he was respectful and I understand that it's his job to get as much as possible for the cars being sold. Jessica was awesome to work with, she explained everything very well and didn't hesitate to give us useful information. Van Subaru has an awesome team, and I wish them the best in everything they do!
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July 2023 by Leslie K.
I didn't have any problem with the service department, they did great, when we added our hitch after we bought from another dealer. The sales department is deceptive. We went one night and talked to the sales guy, test drove and we're ready to buy. The price listed online is what we were willing to pay. When we test drove there was 2,000 worth of add ons. Crazy stuff that nobody wants that they don't really even add. Stuff like oh we offer this special coating to the fabric (it's leather, what the heck are you adding), stickers on the door so they don't chip ok you know that costs $5.00. The sales guy said not to worry that extra cost they would wave it. We left and were to go back in two days to make it official. Show up and the sales manager refused to take it off. So $2,000 more than the online price. The sales manager didn't even come talk to us. We left went to Lawrence McCarthy Subaru bought the same vehicle that day. They were cheaper than the inflated price that Vans had raised theirs too. In the end it was $1,000 more than what Vans was faking advertising, but we walked in and the car was ready for us. Closed the deal in 30 minutes. Price was taken care of over texts and we just had to do the paperwork. Thanks McCarthy Subaru for not adding a bunch of stupid add ons. That is just a money grab by Vans and they had done it on every vehicle we had viewed.
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June 2023 by Brian Franklin
Had great experience with the service department who helped me out with a dead battery issue at the last minute! Even though it took longer than expected to get towed to the dealership, Rick L. provided excellent customer service and made sure i was taken care of before closing. I stopped going to Van Subaru 5-6 yrs ago due to issues, but appears they have new people in the service dept. and they did an exceptional job!
