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July 2023 by Farron Àlleñ
The staff is amazing. Of course, the shoes.......hard to leave with just two pairs!!!!
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June 2023 by Ron Cherry
Very good customer service. Answers all questions and takes as long as needed to make sure I was satisfied with my purchase. Great store!!
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June 2023 by Lilith Bleed
Nice selection. We hit a sale so it was even better.
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January 2023 by Jessica Lopez
Everyone was so nice to help my brother and I. Damien was very welcoming and helped me order the shoes I wanted as they were not available in store. He also checked to see if the Legends had a particular shoe my brother was wanting. Very nice and helpful peeps
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September 2022 by L M66
Love the new shoes, man these are gonna be great. Thanks for the great staff working on NEW YEARS EVE they really help a lot getting me the right size and was very polite on such a late night. I’m very pleased with the service and your store is fantastic. Have a great New Years 2022
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August 2022 by L Wylie
I love Van's. Been wearing them for half my life. I realized all of my shoes were blown out the other day and rather than going online like I usually do I went to the store to try to get something today.Staff were very attentive and helpful. They went through the deals available for back to school: buy two pair of shoes, get a free shirt. Awesome. I decided to go ahead and grab two pair evern though I only wanted one because of the free shirt. The clerk helping me said if I spend $75 I would get a $25 gift card. Well sweet.I asked to try 5 different shoes, but really didn't even need to try them on. Anyone who has worn Van's knows their size. They kept bringing out a different size because mine wasn't in stock. You could just tell me it's not in stock, I'm not going to crunch my feet into a smaller shoe 5 times in a row and see if they miraculously fit.So I decide to order two pair they didn't have my size. The guy handed me an iPad and had me fill out the order information. I ordered in store because they were giving out t-shirts and gift cards. Otherwise there was no reason for me to waste the gas and time to come out. I could have stayed home and had more options from my couch.Well, no t-shirt for me since I did an online order. Seriously? I came to buy in store but only didn't because you didn't have any in my size? And I did purchase in store. From your iPad. The fact that I came in and bought two pair of shoes, when I intended to buy the shoes in store, should get the promotion. The only reason I didn't was on you, not me, so why don't I get the deal? This is just poor customer service. If I had known I wasn't going to get the gift for ordering in store, I wouldn't have. I would have just gone home and done it myself. I also wouldn't have ordered two pair.The guy goes I can't do that but I'll get you those $25 gift cards.THEY'RE COUPONS. NOT GIFT CARDS.Spend $75 get $25 off your next purchase is a coupon. A gift card is store credit. This is not store credit, it's a dollar off coupon. Anyone who has worked in a store, let alone managed one, knows the difference.Came home and reviewed my order and found other shoes online I liked better than what I ordered so I'm canceling the whole thing. I should have just gone online in the first place. And I'm only ordering one pair because that's all I really need anyway.False advertising and a bait and switch. Van's needs to train their employees better on being upfront with discounts and exclusions and the language they use to describe them.That will be the last time I visit a Van's brick and mortar store. Online only from now on.
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July 2022 by Mr. Kincaid
Fast and friendly. Online order
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July 2022 by brian drew
Staff was very Helpful & stylish.
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June 2022 by Briona
I have had the best experience with this location! My dad is a really big Vans fan. There is not a day that goes by that my dad does not wear Vans. For Father’s Day this year, we bought my dad new AirPods. Come to find out they just released a Vans AirPod case for the Vans family but it was an in store thing. I am located about 3 hours away from the closest Vans store so I called this store and they were amazing and shipped me one in the mail that same day. Not only did they send the AirPod case, they also sent some additional things like stickers, a pin, and a flag. This made my dads day and I could not be more appreciative!!! I would 100% revisit this store.Shoutout to Dameon Putman!
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March 2022 by Amber Smith
Worst service ever! Two girls and two guys were working. The girls were running around helping customers and the two guys stood around and talked, played with a rubber band ball & were on their cell phones. I Would not EVER COME BACK TO THIS STORE.
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February 2022 by Amber S.
Worst service ever! Two girls and two guys were working. The girls were running around helping customers and the two guys stood around and talked, played with a rubber band ball & were on their cell phones. I Would not EVER COME BACK TO THIS STORE.
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January 2022 by Lance Murry
Love the new shoes, man these are gonna be great. Thanks for the great staff working on NEW YEARS EVE they really help a lot getting me the right size and was very polite on such a late night. I’m very pleased with the service and your store is fantastic. Have a great New Years 2022
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January 2022 by thugg Fizzle'n
Great Crew that works here!!! Went in to buy my daughter some shoes, had great conversation and was well taken care of.. will absolutely do more business here.
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December 2021 by Nicholas Raines
My daughter gets excited everytime we get to go get new vans! Employees are very friendly and helpful. Truly appreciate this store on the Plaza!
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October 2021 by Jena C.
I have been there twice this week. First I had to buy some shoes since I didn't expect to be here in KC as long as I have and only came with some flip flops haha now I've been wearing black and white checkered slip on vans for over 20 yrs. Of course not the same pair but you know haha Now those have always been my go to shoe. I've forever been too lazy to tie my shoes, that and Spacoli was my idol as a kid but this time I wanted something different. I also wanted to try out their comfort style Vans!! I needed some bounce in my step!! The guys and ladies at this location were so nice!! Super helpful! Some stores sales people can make you feel like a poser as soon as you walk in but not these people! Every single person I talked to made me feel like we've been friends for years! Rad! That's what I'm talking about! We all need more people like this in the world! They helped me find something new and I am loving the new shoes and socks! I actually had to go back to grab more socks and this time around I had an equally great experience!! This store rules, parking is super easy on a weekend or weekday. I highly recommend this location!!
