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April 2025 by Norma Hernandez
CVS in Kearney Missouri selling expired (2021)boxed wine!!!!! Manager at store would not refund due to store policy of no refunds on clearance items which was not posted until after I was told to bring back and then they refused. They would not even remove what they still had for sale even after being told it was expired. They also have a policy that expired alcohol is to be disposed, looks like the way they dispose of it is by selling to customers.
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December 2024 by Jessica Thompson
Your automated phone system is incredibly frustrating as it’s a very long process to get to a point of speaking with a real person. Also when needing to reach a pharmacy representative, you should be able to do so versus leaving a voicemail. Customer service is severely lacking in this process. Please consider some changes.
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December 2024 by Sara D
Went in for a flu shot. Quick and easy!
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August 2024 by Dudes2you
This has to be the worst experience ever I have seen from a pharmacy and the staff on hand is a joke, I worked in a pharmacy warehouse where we count thousands of pills everyday, but whenever you ask these people to grab your medication they will take forever just for 30 pills, lmao what a joke and the laziest people I’ve ever seen. My medication was completely free at every other pharmacy but when I tried to use this CVS first, oh my god did they try to charge me over 60 dollars, with insurance!!! Corporate needs to come in and completely shut down this location or fire all the extremely rude, unprofessional and under qualified employees. They told me twice to drive around the drive through, to only help the person behind me and made it a 30 minute experience to which I refused to pay for free medicine, it really should be illegal from the common people to have such a “luxury” tax when it comes to medicine, go anywhere and it’s free!!! Stay away from this CVS location in Kearney. This is a total embarrassment and the staff either being 16 and under qualified. Or 35 and overweight. Does not mean you get the right to be rude and boss your underage staff around. This one over weight lady said I would have to simply come in and come to the counter for my medicine, after 30 minutes of waiting in my car driving through the drive through twice, legit have never been spoken to in such a nasty, disgusting and unwelcoming tone!!! And btw we can hear you guys talk bad about the customers through the little drive through window so please check yourself!
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July 2024 by Brian Robison
This place is understaffed and not managed well. I will not patronize this place again,ever!
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June 2024 by Jude Smith
I usually don’t have a lot of problems here but I got out of the hospital and didn’t have a ride able to take me to CVS until about their closing time. I called ahead to see if they would stay open for me to pickup as I had a painful procedure and need the medications. The pharmacy phone rang for 5+ minutes until 9 when they closed. I know someone probably heard that phone and just let it ring. Not impressed as I have pretty severe pain and would have appreciated at least a human answer.
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June 2024 by Joshua Higginbotham
Either a team lead or manager at this location was racist toward my wife. She tried banning my wife for couponing when she has zero authority to do so. I tried reporting the behavior to CVS corporate but apparently CVS doesn't care.
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June 2024 by Lane Thompson
Same thing others have said if I could give zero I would’ve. Called to check on a prescription, talked to a robot for 3 minute. To get transferred to the pharmacy and have the technician catch an attitude with me. Total disrespect from the employee moment I picked up the phone. Complete joke of a pharmacy when you can’t even get your medication without fighting for it. They just need to be closed at this point
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June 2024 by Michael McNally
CVS Corporate has completely failed this location. Anytime problems persist this long at a location is a direct reflection of area management so I'm assuming this one is inept or nonexistent.
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April 2024 by Wayne Major
Zero stars here. Got a call my prescription was ready. Drove an hour the next day and went through the drive through. They said they never received the order. Told them I received a call yesterday saying it was ready for pick up. They told me to wait in the parking lot for 10 minutes then drive through. Did so and was told it wasn't ready. Drive around again. Did so then they were VERY rude. Told me to do it again. I was getting tired of this game and I will just stay at the window. She then threatened to cancel my order. This store needs to be shut down. I will be calling their Regional and corporate office
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February 2024 by Jason Pierret
Pharmacist and other employees lacked basic human care and consideration.
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February 2024 by Jessica Murdock
Worst service i have ever received at a pharmacy.
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February 2024 by Anonymous
Terrible service, I run out of my medications nearly every month. Am told multiple stories. Out of stock, we are three days behind, etc. I don’t care anymore. I have medication I’m supposed to take daily and in 4 months I’ve never gotten them on time. One of my medications is now 5 days late. I was told yesterday it came in and would be ready in the hour. I’m writing this the next day, and they still haven’t filled it. The moment i can do so I’m switching pharmacies. I would go across the street to summers pharmacy which is what I plan to do once my current medications need refilled. Can I give 0 stars?
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February 2024 by Stacy Lucas
Not enough staff for the large amount of customers.
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February 2024 by Lynette
Can never get medication correct no matter how many times they fill the same script.Then they expect you to fix it when they screw it up. My sister also had her diabetic meds screwed up, if she hadn’t noticed the dosage was wrong it would have killed her. I fear for the public’s safety!!!
