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January 2023 by Mark Harding
I've been actively trying for 4 months to either get a response or schedule a date for someone to come out and check to see if the signal works and we can setup service. I've got through on a call once, and an email response once in October but that was it.The one day they were going to come out and check my signal it just happened that no one was home due to doctors appointments, and we only received notice 20 min before arrival.I'm not sure what I have to do to get some kind of a response. All my neighbors have Intercept and it works wonderfully.Despite the fact that this has been an ongoing issue I still want the service. Please just contact me and let's get this done.It shouldn't be this hard to give you money...
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December 2022 by Heather Hollon
Intercept Wireless has gone above and beyond our expectations. Internet speed is great compared to what we had before but they really excel at customer service. When you call or text, you immediately get a human on the phone as opposed to most other internet companies where you have to jump through hoops of robots to get help. They are so friendly and go out of their way to make sure we are happy customers. Kevin has been extremely helpful since the very beginning and is always just a text away. We will be lifetime customers for sure. We love supporting small, local business and this is no exception. Their customer service is unmatched.
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September 2021 by Susan Mick
You came out once, said I had some signal but was going after a reflector and would be back, never been back, then my daughter contacted you and you came out to see if their connection could he nouced to my house, you never got back with them or me, I have since found another source,I gave you one star, simply because you came once
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July 2021 by Holly Morris
The mega cherse pizza litteraly melts in your mouth! It was so creamy! So freaking yumm!The margarita was good, but little to much sauce with tomatoe. Cheesy bread with ranch was great. So much cheese it deffantly was worth it. Our service was out of thhis world. They have an arcade to keep kids occupied even. The music es fun and up beat . We'r enjoyed every minut.
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June 2021 by Andrea Shobe
I have put in a contact request online. I called and they said to text them my address and they would come out and check signal to see if I could have their service. I texted and a month later still no response. Tried texting and calling again and nothing. If it’s this difficult to try to get service, I can’t even imagine what their customer service is like once it’s active. What a joke. So disappointed. I guess they don’t want my business that bad. Still stuck with centurylink
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January 2021 by Katie Hite
We couldn’t be happier with Intercept Wireless; they are a 5 Star company all around in my book. Their price is unbeatable, their customer service is quick, reliable and friendly and the actual internet service is leaps and bounds above what we had previously.Intercept is a great company with great customer service.
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June 2020 by Jeremy Sellars
I couldn't be more pleased with the installation/technical support service of Intercept Wireless. They were prompt professional. Their internet service made it possible for me to work from home. None of the competition even came close to my bandwidth and response time requirements. Thanks Intercept Wireless!
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December 2019 by Jim Major
I had Dave & Cliff come out and do an installation yesterday and they were quick, efficient, clean and polite. Later in the evening, I found that one of my printers would not connect wirelessly, so I shot Intercept an email this morning and within 30 minutes they were back out to not only fix the issue that Microsoft couldn't solve but went 'Above & Beyond' to help me with another printer that wouldn't connect properly.
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December 2019 by Matt Cramer
We've had intercept wireless service approx 4-6 months and are very satisfied. We are able to get 25MB and the connection is solid. My wife and I both game online and the latency is good enough that we can play FPS like Overwatch and League of Legends without issues. You can't beat the price compared to what competitors charge.
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December 2019 by Blake Thomas
Hands down the best option for internet in rural Kearney/Liberty. I’ve had Centurylink for nearly 6 years with no other option. My speed is literally 10x faster now. We can stream, game, and download with zero issue. Now I will be the first to admit, looking at the negative ratings, it took about a month to get called back. However, this is a small business, not a multi million dollar ponzy scam like Centurylink. The owner and one maybe two employees does all the sales, installations, and repairs. Give them ample to get you called back, or better send an email thats on their website Also this is a POE (Point of Entry) type internet. So you’ll have a dish on or near your house, which also means you’ve got to have clear line of site to their tower. No line of site, no internet.
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December 2019 by Anthony Delafuente
I am so glad they started servicing my neighborhood. We could only get DSL prior. DSL was painfully slow. Started with 15 mbps with Intercept. We are now streaming much more, and have added a doorbell camera and interior and exterior cameras. Without Intercept, that wouldn't have been possible. It has been pretty great so far, and love the possibilities that decent internet has allowed.
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August 2019 by Patrick Hovey
Wish they would respond to requests for service. I have tried several times to request service and have never received a call or message back.
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March 2019 by Susan Hemenway
Great service! Installation was simple, people are friendly and we can finally use Sling and Netflix with no problems!
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July 2018 by Brian Lawrence
I have used this internet service for a couple of years. It is a small, local business that I have found to be proactive and responsive to my needs as a customer. I am able to run multiple devices that include an online university portal and stream HD movies on demand. Highly recommended!
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June 2018 by Kip Hirrlinger
Great service - Where else can you make a call for help and 5 mins later the owner comes to your home at 7pm on a Saturday after his children's t-ball game and figures out why your new router is giving you problems. Kevin Thank you for coming over and thank your family. We have enjoyed being a customer of Intercept Wireless. Kip & Tracy
