O'Reilly Auto Parts in Kirksville is highly praised for its friendly and helpful staff, offering excellent service and a one-stop shop for auto parts. Customers appreciate that if they cannot find a part in-store, the store will order it and have it available within a few days. The staff goes beyond just selling parts; they provide genuine assistance, often helping customers with their vehicle issues without pushing unnecessary purchases. One customer shared a heartfelt experience where a staff member helped put on a new back window wiper, which meant a lot to the customer. Others highlighted how employees like Brett and Keith went above and beyond to assist in emergencies, such as helping a customer when their car broke down or offering advice on battery maintenance. A notable story involved a customer with a corroded car battery pole who was helped out in the cold, spending significant time cleaning the corrosion and providing solutions free of charge. The staff's honesty and willingness to advise on whether a new battery was necessary impressed the customer, who appreciated the suggestion to compare prices elsewhere before making a major purchase. Even months later, the staff continued to provide support, inspecting the battery and advising on the best course of action, demonstrating a high level of care and integrity. Overall, O'Reilly Auto Parts is seen as a trusted, caring store that offers great service, knowledgeable advice, and genuine concern for its customers’ needs.
Shout out to Andrew and his boss. Stopped in for a battery , they changed it out, which wasn't that easy.but he got it done and I was on my way. Thank you so much..
May 2025
I got the wrong part at Autozone. Wiper blade for the rear window. I went to O'Reilly and got the correct part.
February 2025
Good quality and fair prices. Best knowledgeable help is during the day time.
