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November 2023 by David Zemon
This is what I wrote to A-Mrazek privately, and I think it's worth sharing publicly as well.-------We're working through the exciting job of unpacking the kitchen right now, but I just remembered that I never followed up with you.On both ends, your teams did AMAZING! We went in with high expectations based on both word of mouth and - frankly - price. And not only did you meet those high expectations, your teams exceeded them!We're very happy we chose A-Mrazek and will whole-heartedly be recommending them to anyone that asks.(and the price was only high relative to a more DIY approach - you guys were very competitive relative to comparable interstate movers)--------So why did I tell A-Mrazek that they exceeded my expectations? Because not only did everything arrive in an undamaged state, they took extreme care not to damage the new or old house, they had positive attitudes about anything and everything, even moving my heavy woodworking tools around the back of the house, down the hill, around the pool, and through gravel into the shed in back! This was NOT an easy move, but every one of the crew members on both ends held a positive attitude the whole time. Thank you again everyone at A-Mrazek!
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November 2023 by Lee “Leepepper” Nixon
October 26, 2024The above represents the overall rating for A Mrazek United Van Lines for my move from St. Louis, Missouri to Acworth, Georgia beginning with the Survey Estimate in Missouri and delivery of my personal belongings in Georgia. The primary reason for the low rating is due to the actions of the Surveyor Estimate Maggie Bird, the lack of assistance provided by the moving coordinator, and the incompetence of the delivery personnel which resulted in damage to my bedroom set, vases, and other furniture item issues.It should be noted at this point that this company has a recorded message advising the caller of the importance of qualified surveyors an accurate estimates when choosing your moving company.I was assured that M. Bird was an experienced estimator and ultimately I accepted the quote and estimate of 8,046 lbs for $10,491.07. Based on this weight estimate the company charged me for and provided 5 packers, 8 movers, and 2 trucks. Per Bryan Jackson my actual weight was 5,800lbs, per Ms. Bird my actual weight was 6,102lbs. When I queried Ms. Bird about this significant difference she first stated “I’m a good estimator.” She later stated “you agreed to this in the contract.In my opinion, Moving Coordinator Bryan Jackson was completely and totally unnecessary and provided absolutely no assistance for my move. Any questions/ concerns I had that were supposed to be addressed /handled by him, I often had to either contact Ms. Bird or obtained the answers/assistance from office personnel who answered the phone.On the other hand, 2 of the 5 packers (Patricia –team lead and Katrina) were 5 star performers and phenomenal. I have had absolutely no problems finding anything rom the rooms they packed (bedroom/shoe room and living room/certain areas of basement). Conversely, the 2 packers responsible for packing the computer room, master bedroom, and other basement items (Achlyn and Kyle were only 3 star performers at best. I am still looking for tv cord wires, roku soundbar wires, roku speakers, remotes, etc. Further, this also resulted in some broken items that I have yet to file a claim. The packer (Vic) responsible for the kitchen was average and it was obvious this was not the area he wanted. Two items that should have been left with appliances in the home I sold were packed. However, most of the items were packed properly and there were no broken items.Based on Ms. Bird’s inaccurate estimate, the company allocated and scheduled 8 movers/loaders and 2 trucks. It was very obvious to me that based on the number of boxes and furniture I had, I did not need that many movers. It was also obvious that I did not need 2 trucks. It should be noted at this point that only one truck was used and the loaders were done and on their way to the warehouse 3 hours after their arrival.Nevertheless, ALL of the movers and loaders ( Patricia –also performed as packer and team lead, Antoine, Sean, Germaine, Willie, Terrance, and Anthony provided 5 star service and were also phenomenal. However, on October 3, 2023 when my belongings were delivered in Georgia it was an entirely different story. First and foremost there was only a delivery driver and two movers. Because they either did not know how or did not care they threw the inside of my headboard haphazardly into the base requiring a claim and a professional to re-assemble. They then placed boxes of various weights and sizes on top of my bedroom furniture headboard and night stands causing further damage which I have yet to claim. Reassembly of my furniture was pathetic. They assembled the living room glass tables on the wrong side. They assembled one glass top TV stand upside down and placed the TV on it. This despite the fact that the parts were clearly labeled and there was a sticker on the back of the stand that showed it was upside down. Parts to exercise equipment were misplaced or not placed on the equipment at all. They were also in an out in under 3 hours. I am a retired 20 year Air Force veteran.
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October 2023 by Daniela Diz
We had an excellent experience with the team. Patricia did an outstanding job of explaining the process, walkthroughs and very clear and polite. The packing team was energetic, focused and got all completed on time, taking care of the furniture and all items. The quality of packing gives peace of mind that all will arrive protected. A great experience and I’d recommend this company and team to family and friends.
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October 2023 by Kevin B
Really good group of guys. Very professional, friendly, and did a great job. Highly recommend these gentleman. Thanks for everything:WillyRonnieBryceAntoineSincerely,Kevin B
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October 2023 by Charles Shepherd
Really happy with the move. Came with a small army of men which made the move super quick. Each man introduced himself and shook my hand. At the end there was a comprehensive review and answered all our questions.
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October 2023 by Greg Brewer
Couldn't have had a better experience with A-Mrazek on our recent move. Both the packing/loading crew at our Origin, and the unloading crew at the Destination were top notch. Larry, our driver, should have a bronze bust created for him as a tribute to what a true professional he is. In addition, the office staff of Kelly and Bryan were great with their communication and attention to detail. Would give 6 stars if I could!
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September 2023 by Justin Burnett
Patricia, Ronnie, Darrion, and Antoine did a great job. Arrived on time, unloaded quickly, put it all right where everything should go, and assembled all the things I asked. In and out in no time - and I had some especially heavy boxes. I also expected some typical wear and tear from the dollies and whatnot but can’t hardly find evidence they were ever here. Just like the boxes magically appeared. Thank you all so much. I hope not to do this again soon but will call you if I do.
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September 2023 by Gunther Mann
First class outfit. Cameron, Rashad and Tommy worked very hard in record heat. All three men were professional, responsive, respectful and worked at a professional pace. My home and belongings were handled properly and nothing was damaged. Communication was well executed pre, during and post move. Moving is not the most fun thing to do so save yourself the trouble and use A-Mrazek for your next move.
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August 2023 by Fherryl Hannah
Willie, Vick, Steve, Sean & Darrion did a wonderful job! I appreciated their fast, friendly & professional service. They were organized & made sure that every item is right where we wanted. 10/10 would recommend.
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August 2023 by Paul K
Dana, Russell and Evan, our team, were amazing! Professional, kind, hard working, careful, thorough AND happy. They were absolutely great to work with for this move. They relieved all our stress about getting things moved across the country. Well done! Highly recommend this company and especially these three guys! Thank you Dana, Russell and Evan.
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August 2023 by Michael Andrews
Patricia & Antoine were FABULOUS!!! They did a terrific job,quick,neat and thorough. They were very friendly, and it was more like having friends come by to pack rather than strangers coming in. We were just easy with each other and the packing flew by. We’d recommend them any time. They were just GREAT-!!!
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August 2023 by Julia Finder
Moving from LA to Chicago felt daunting. A-Mrazek was incredibly communicative, making the process feel smoother. Both Maggie and Bryan were great at helping me feel prepared and confident about each step of the process. Everything was handled with care and the individual movers they contracted were absolutely amazing as well! I would use them again in a heartbeat!
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August 2023 by Lindsey Foster
The crew did amazing on our pack and load move. They were all super friendly, fast, and efficient! I would highly recommend them due to their professionalism, promptness, and the fun they brought to the moving process!
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August 2023 by Andy Abbott
Terrence, Darrion, Jermaine, and Sean did an incredible job for us. They were incredibly attentive and remarkably hard working. We moved after accumulating 15 years worth of stuff from raising three kids and this team went above and beyond in every way!
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June 2023 by Morgan Su
Cameron, TJ, and AJ were amazing! Considerate and professional, we have no complaints; only glowing positive reviews of our experience. Thanks so much!
