-
January 2024 by Eric M.
This place has the best customer service ever. I walked in knowing little to none about buying skis, and left with more knowledge than I realized possible about skis, boots, poles, etc. Great place to buy your gear with even better staff.
-
January 2024 by Alyssa B.
I decided to buy the whole ski set up this year and started with very little knowledge about all of the gear. I have been into the alpine shop numerous times and each time it has been a wonderful experience. Every single staff member that I've talked to is well educated on the gear and so friendly. I particularly remember Ben and Hayden in the ski area. Couldn't recommend this place more!
-
November 2023 by Matt G.
Shout out to Lucas in the shoe/boot department. Excellent knowledge, excellent service.
-
October 2023 by Sarah Lewis
Emily was wonderful— best retail experience I’ve had in a while. She was super attentive, understood exactly what I was looking for, and made it a point to help find everything in the store that might work for me. Would definitely go back again for any outdoor needs!
-
October 2023 by Scott Fox
Oh my god. This place is 100 times better than REI or the likes. They have everything you need. And the sales people are awesome! Eric and Elizabeth were the two I interacted with and I’ve never had service like this. They were both extremely knowledgeable and friendly. I had the same experience at the Chesterfield location but they had a bit of a limited supply so I came to this location to scope it out. I love this store!
-
October 2023 by Mai Savelle
I may be an outlier in the fact that I only placed an online order without ever stepping foot in the physical store but I was so impressed with the item I ordered, price, and shipping, that I had to write a review. I was in the market for a specific brand of jacket in a specific color that had long been sold out on the main retailer site, that I took to a a deep dive on Google and stumbled across Alpine Shop's site. Skeptical of any "new" (new to me) retailer online, I immediately scoured the internet for reviews and everything looked reasonable so I placed the order. Within 3 DAYS, I received my jacket in excellent condition, exactly as described, tags and all, and even a little hand written note on the printed invoice. It was very clear to me that this company takes pride in their work and adds a personal touch even to their online purchases. You can say I'm a big fan and will definitely be returning for more online purchases (perhaps even one day in person)! Consider this East Coaster a fan of this St. Louis shop!
-
September 2023 by Scott F.
Oh my god. This place is 100 times better than REI or the likes. Seriously, at REI you are surrounded by egotistical a-holes. This place has the opposite feeling. They have everything you need and the sales people are awesome! Eric and Elizabeth were the two I interacted with and I've never had service like this. They were both extremely knowledgeable and friendly. I had the same experience at the Chesterfield location but they had a bit of a limited supply so I came to this location to scope it out. I love this store!
-
August 2023 by Richard Wagner
This store is my 'go to' place for 'super greens' replacements. Eric in the shoe department is knowledgeable, compentent, and friendly.I encourage all my friends and acquaintances to shop there. Thank you for the best shop in downtown Kwd, and for your management and hiring practices, Angie.
-
August 2023 by Jamie Wells
I went in to learn more about hiking boots and WOW, did the Alpine Shop deliver! Laura was incredibly knowledgeable and extremely generous with her time. She had me try several styles while explaining the features and benefits of each as well as the type of hiking for which they were well-suited. She was the opposite of pushy, encouraging me to think further about the type of hiking I intended to do before selecting a shoe. I am blown away that this type of customer service still exists, and the Alpine Shop will definitely be getting my future business!
-
August 2023 by Sean Nolen
I can’t speak for the bike sales here but the repair shop guys are honest and affordable. I pass multiple bike shops closer to my house just to go to this one.
-
July 2023 by Marilyn B.
Just got my 18th free tune-up from them. This company honors free lifetime tune-up if you but a new bike from them.
-
June 2023 by Dave C
We were trying to find a trekking pole to match one that my wife already owned - and this store had it!Seems like a trivial thing maybe, but they shipped it out right away and it was a perfect match!Thanks VERY much!
-
June 2023 by Kyle Mann
Worst place to buy shoes. They maje comission and are reluctant to allow you to test shoes. Try Big River, Fleet Feet, Running Niche, REI, or even Amazon before shopping for shoes here.
-
June 2023 by Scott Perdue
I got my mountain bike cleaned here and it appears that they contaminated my brake pads with something (probably chain lube) and now my brakes squeal terribly. I'll probably have to replace the pads to fix it, but I think I'll be taking it elsewhere for that.
-
May 2023 by John Randall
I brought my dad in for the Spring Showcase in April to look at Kayak’s. Ben was very knowledgeable and honestly an asset to anyone interested in outdoor recreation. Our new Jackson Kayak won’t be the last thing we buy here. Thanks for all of the help Ben.