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March 2024 by Terrintine
Ernie (Manager) is the best in the business. I use this location for business and personal and have never been dissapointed. If you have everything in order, and read all of the instructions/rules, you will be set. Prompt, clean, and friendly. Top of the lone Hertz and I will only utilize this location 100% due to Ernie and his team. In short- he, "Gets", customer service. Kudos to this Hertz location, and Ernie inparticular. Keep it up! I will keep referring my company and friends to this particular Hertz.
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March 2024 by Elizabeth Gilstrap
The manager/owner of this location gave away a reserved car and refused to do anything to assist. Would give zero stars if possible.
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March 2024 by Erika Ferrell
Horrible service gave us a car smelled like pot..didn't care that we would smell like it after getting out. Said no other cars even though people pulled up with them. Will be doing a corporate complaint
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March 2024 by Ryan Lindsey
Booked my rental a week in advance showed up and the vehicle was not ready nor was it even at the location it was reserved too. Was told I could either wait 30 minutes for the sales guy to bring it back or go to another location and pick it up myself which then caused me to be late. At the other location I had to wait at least 30 minutes before I received any sort of help then the Tesla that was reserved that day came with less than half the battery which made me twice as late
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February 2024 by Rebecca Bindbeutel
Had a great experience when my dealership used this Hertz! Loved it so much I went back & you can't beat Hertz selection of EVs. The customer service at this branch was top notch & even though it's a drive from my house, I'd definitely use them again.I never found them hard to get ahold of you just need to be patient with the Hertz call menu until you get the option to speak to the local branch. Both of my cars were very clean too!
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February 2024 by Riley Jones
No overnight drop off.Changed to 1 start because they charged me for an extra day even though I was scheduled to return on a weekend.It's impossible to contact their office.Beware of trusting these folks.
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December 2023 by Becki B
The absolute best! Employees are kind and honest. They all went above and beyond to get me in a rental. Ernie is extremely kind! I highly recommend this hertz for future rentals!
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December 2023 by PATRICIA Dees
There is no drop box and only open 8 to 5, which is when most people are at work. The traffic was horrible, and I missed the office hours on my Monday return date and had to be charged for an additional day.
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December 2023 by Matthew Nanes
I had a very smooth experience picking up and dropping off here. My pre-paid car was ready to go, exactly as advertised. They are extremely short-staffed - both times there was only one employee working. But they were both friendly and helpful, and doing their best to get everyone on their way.
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October 2023 by Dawn Angie Murphy
My car needed repairs so I started to research rentals. I’ve always used Enterprise and was getting ready to go with them. Decided to check AAA first and their deals with Hertz we much better! Picked up my rental Tuesday and dropped it off Thursday. The process was effortless and quick. I will rent from here from now on.
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October 2023 by Morrigan Carpenter
They were super quick when picking up a reservation, they also had a decent upgrade on the vehicle available. Clean 5 star vehicle. Successful 3 day rental.
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August 2023 by Brian Storey
Arrangement with VW dealer. This location is understaffed and extremely slow on both occasions that I was here. No one greeted me or acknowledged my presence or gave me any indication of how long the wait would be. If you have any other choices, absolutely choose a different rental car agency. The car they provided had bald tires!
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July 2023 by Elizabeth E.
Terrible customer service. Terrible experience. A few weeks ago my insurance company, State Farm called to make a reservation for me while my car was in the shop. Andrew with Hertz called to confirm and I returned his call the next day. Andrew said they didn't have a car available now which I understood, I was delayed in returning his call. However, he said that he would get a car transported from another location and call me as soon as it was ready. Never heard from him.
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April 2023 by Irsan Sutanto
Pickup tesla model 3 during the break with my family, busy and only 1 person on duty. Got better deal with AAA and gold member and booked 2 months before departure.
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March 2023 by Trent Dardick
Pleasantly surprised that an unfair charge on my card was completely reversed! Super quick service and very nice salespeople.
