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March 2024 by Nathan Marafioti
Easy and Ann is a delight.
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February 2024 by Ramona Eppler
Taxes have never been so easy.
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December 2023 by Hasan Yiğit
I don’t know why they refuse to give me service especially they have 4.7 star. Stay away! Or run!
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December 2023 by Fatih Unal
Worst agents! They are refusing to help! Stay away from this place!
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April 2023 by Jim Tomiser
Good job doing the work but was expensive and price wasn't communicated up front
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May 2022 by McKenzie Cablish
Had a horrible experience here with Anne. Was called as I was pulling in to the parking lot to push my appointment back so she could fit another client in and ended up waiting another 30-40 minutes. I needed to amend my returns and my husband and I wanted to see if we could amend to filing jointly. When doing so caused us to owe a LOT instead of getting a return like we would have if we filed separately we asked if we could just amend my return only. Immediate attitude from Anne. After she deleted the info in the system she was unable to file the amended return anyway and told me “I’m still going to charge you the consulting fee because I just wasted an hour and a half of my time”. I was planning on paying anyway but she was incredibly rude about it. We were both told to just go ahead and use turbo tax. We’ve never used an actual tax person before and this was a terrible and expensive experience. If you’re able to, just use turbo tax.
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April 2022 by Ben MSU
Walked into the location and was referred to another associate for an issue I was having related to partnership returns. Mary helped me with the issue over the phone the next day and pointed me in the right direction. She was to the point and her advice got me out of a penalty I would have likely otherwise paid.
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April 2022 by Nikkinoo
I am giving 3 starts only because my rep was super friendly and I believe she did the best she could with the information I had for my taxes.I did not get an estimate for the cost so I was SHOCKED when I had to pay $245 to get my taxes done. Holy moly, I could have spent $65 to do it on Turbotax or even $100 with a private accountant. I will not go back to H&R simply because the cost is outrageous.
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April 2022 by Dana Lemoine
Fast, convenient location, easy to set up an appointment and outstanding support from the preparer.
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March 2022 by MrPinksnoopy
Anne was precise and concise with knowledge and skill to back it. She was able to handle a complicated situation with relative ease.
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February 2022 by Pete Lytle
Julie Sincoff at the Kirkwood Crossing location, Kirkwood Missouri. Julie has done my taxes for about 15 or twenty years. She is professional, kind, empathetic and someone that I'm proud to trust. Also, the office manager Gary. He did my taxes before Julie. Coming into the office is like seeing family for me. This is one part of my life that is consistent. I appreciate it so much.
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June 2021 by Yourdonis Redmond
Gary was very professional and knowledgeable, but the fees $489.00 seemed really excessive. I wasn’t told what the price would be upfront and was completely caught off guard. Honestly, i was expecting $100-$150 at the most. It was 2 days before taxes were due so i had to go ahead and get them filed, but i left feeling ripped off honestly. I would just be cautious and ask for a quote upfront. I plan on doing some further research to explore whether i was indeed ripped off or if this is just the going price. 2 stars because the fees were outrageous. For full transparency i worked part time and I made 24k. I had 1 W2 and had 5 canceled debts.Lastly, before i left i did ask for an accounting of the fees of $489.00 to break them down and was told they could not give me a detailed break down.Bottom Line: if you want great service and can afford excessive fees then this is a great place to go.
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June 2021 by Lisa Wells
Gary Kirwin is awesome and treats everyone like our taxes are his biggest priority - he is GREAT! I highly recommend this team to support your tax preparation and all of your financial needs.
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June 2021 by Joshua Korba
Anne was an excellent agent and made the process very easy.
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April 2021 by Ruth Epps
H&R Block has been doing my taxes for many years. Mary Rooney has prepared my taxes for over 5 years. She is great and explains everything to me in detail. It was good to be able to be in person yesterday and have my 2020 done. From a scale of 1-10 I give Mary a 10.
