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February 2024 by Matthew Wittman
This was my first visit to this establishment. My family just came from out of state and needed to have our cats in for a wellness exam. From the moment I called to make our first appointment to the end of the visit, the staff was accommodating and professional. I am so happy to have found Kirkwood Animal Hospital and will continue to bring my family pets here for years to come.
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January 2024 by Matt Kelly
My dog had a softball sized mass appear on him back in September. We brought him in to see the vets at this clinic and were told to wait and see if it went away. After a month it had not gone away, if anything it had gotten larger. At that time we saw a different vet at this clinic, who seemed very timid regarding the whole situation with no plan of action to figure out what was going on. Upon advice from a family friend we gave a third doctor, Dr. Dave Hart, a chance to look at our pup. He was the most disrespectful, and dismissive doctor I have ever had the displeasure of working with. He condescendingly told me that my dogs mass was benign and my concerns were not legitimate. We then took our dog to a more competent clinic that immediately referred to the specialists to have imaging and hopefully surgery to cure him. He was diagnosed with a sarcoma. The surgery was unsuccessful at removing the tumor and now we are praying radiation can save him. If we had we been referred when the mass appeared his outcome may have been completely different. Now that we have been telling family and friends about our experience we are finding it is all too common with this clinic. I would not trust them to trim my dogs nails. Please don't learn the hard way like me. If your dog is going through something, get them to a clinic that puts compassion first.
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January 2024 by Dian Marino
Clean office, friendly, personable and professional staff and wonderful, gentle and knowledgeable vet!
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January 2024 by Shawnee Hawkins
The vet was awesome. So helpful and a great listener to my needs! Thank you!!
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January 2024 by Dustin French
This is my favorite animal hospital ever! No matter which doctor my pets have had, the service has been excellent. They really get to know their patients, to the point where they can answer questions over the phone, prescribe medications without having to see the pet (when applicable), even send a condolences card when one passes. I couldn't trust veterinarians more than the ones here.
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December 2023 by Lisa Dukes
Excellent service and kind staff. They take great care of our older/anxious pupper.
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October 2023 by D Nguyen
I had a bad experience, and if we need a vet in the future, I will not be personally going back. My husband might go because he doesn't mind doctors who are short with you, but I need better customer service. I prefer doctors who have good bedside manner, and they do not provide that here.Their customer service is lacking. The the reception said the office manager would call me to discuss my bad experience, but they never called me back to discuss it or apologize to me about what happened. I know that I am a small fish and don't matter in the scope of their business, but it really sucks because so many of my friends go here... but after discussing my experience with them, they said that the vets are very short and too the point, and their bedside manner is bad. So it's just their MO. I think as a person, I need someone who acts more like they care for my pets.I will say that they offer good medical/veterinary knowledge, but because they overbook themselves, the vets are very rushed with me and don't take much time explaining anything. So you better be knowledgable yourself with veterinary medicine to quite understand what's going on. But if bedside manner doesn't matter to you, they do have good medical knowledge, so I was impressed with that part of it.I like that they refer you to other specialty vets when they don't have the expertise to care for your pet, but I am nervous when it comes to my doggie (who is my baby), and I didn't like that the first visit, the vet only looked at my husband when she spoke and not at me when explaining things (even though he said the dog was mine since she was a puppy.) The second time when I went by myself, the vet was very rushed but at least she looked at me when she spoke to me. The vet tech was incredibly rude to me and wouldn't print out any discharge papers for me until I demanded to have some printed papers (and it took about five minutes of me arguing that I would like some printed papers about what medicines I was supposed to give my pet, and there were like 5 different meds). She told me to just read the side of the label (so rude). I have never been to a vet hospital that didn't print out discharge papers and a receipt to you.Anyway, it makes me sad that I can't personally back, but good customer service is important to me when it comes to animal hospitals. We go there for surgeries and stuff (but my husband will have to take our dogs) since it does seem like they monitor surgeries well.
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October 2023 by Logan O'Connor
Was very disappointed with the customer service. My dog has seizure meds that were prescribed by the office. Considering this is medication that he takes every day, I looked around at some alternative pricing. Chewy charges less than half for more of the medication.When I asked them to send the prescription to chewy, they would not. They also suggested they would not prefer to write a script with refills, forcing me to drive there every time he needs more medication.This feels like a money grab by the doctors and lack of care for the dog and family.
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October 2023 by Missy Goodwin
Our sweet boxer, Murphy, who was almost 16, suffered some type of event where he was confused and unable to stand. We knew it was time for beloved boy to put put down. Our normal vet was not available (not a KAH vet) and we panicked to find a vet who would see us.After several frustrating calls, we called Kirkwood Animal Hospital. They got us in immediately, recognized it was indeed time and were unbelievably compassionate, kind and helped us through the emotional process. I will forever be grateful that our boy did not have to suffer long.We recently brought a puppy into our home. We chose KAH and have been thrilled with the service and care so far!
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August 2023 by Michelle Manning
I just moved to the STL region and my pup needed a new vet. Kirkwood Animal Hospital took care of us from beginning to end. I called to ask one million questions and the reception team was SO helpful. Cayley(not sure if that’s spelled correctly) and Megan were amazing and answered every annoying “mom” question I had. They set us up with an appointment, gave me an itemized quote so I knew what to expect, and were so patient as I rambled!We were assigned Dr. Battelle and we were hopeful this was a good match…this is my four legged baby we are talking about! Dr. Battelle came in and wowed us all!! She was very knowledgeable with her examination, she handled my pup(who can get anxious sometimes) with so much care and consideration, and she took the time to answer every single question my partner and I had…and we had a lot. I was SO impressed with this place. They have gained a loyal customer for life! Thank you so much!
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August 2023 by Brian Sullivan
The staff is very nice at this facility. However, we had three misdiagnoses for two of our dogs over the course of a year. They are quick to sell you medicine that your pet may or may not need. One made our dog significantly more sick. Since then we moved to another vet in the area we have had great success with.
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August 2023 by Caroline Clayton
Amazing staff and providers. Came in with my 18 month old and they got us an exam room for my dog that had a kid table to occupy him while our dog was seen. Took their time, we’re thorough and helpful. Was really impressed!
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July 2023 by Jilly Osterman
My dog is a senior so it was important for me to find him a great vet as soon as we moved to the area. Super happy with Kirkwood Animal Hospital! We've seen Dr. Kolaz and Dr. Hormuth. Both were wonderful and it's obvious they truly care about their patients. Appointments never feel rushed and the staff is always willing to answer any of my questions. I'm confident I've found a great place to help keep my dog happy and healthy.
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July 2023 by Jeff Pikul
Dr. Sarah Hormuth is simply the best! She is unbelievably thorough and amazing with pets. We drive out of our way to stay under her excellent care with our young pup.
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June 2023 by Justin Winchester
We have seen several vets here throughout the years and EVERYONE has been super friendly and knowledgeable. They always fit us in and take care of us. We’ve even had to put a pet to sleep, and the experience was as gentle and kind as it could be. ♥️They even have a pharmacy on site with a drive-thru!
