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October 2023 by Ellie J.
So today I went into CVS Pharmacy Lake Ozark MO. I had tried to reach them by phone to no avail for a week. Spent over 40 mins on the phone one time with no answer, didn't stay on that long when they weren't picking up the other times. We have used this pharmacy for at least 10 years and had been very happy with the service. My husband and I are seniors and have multiple complicated medical issues. The pharmacy has been influx sense their pharmacist left and a new crew came in. They say they have staffing issues so they have closed the drive thru which we used most of the time. They aren't answering the phone and they aren't doing flu shots. Quite a mess! So when I went in I had several issues to discuss. One med they tell me they are having problems getting it. So I say I'll contact my Dr and see what he wants me to do? This pharmacy suggest that I just switch to a similar med. I say no I want to check with my Dr. He gives me a smirk like you poor stupid lady. And I loss it! I say he's not a Dr turned out he was? So he says. I say well your not my Dr and you don't know my history! Words were exchanged but no foul language. I do have a loud voice which goes up if I'm upset! He proceeds to come out from the pharmacy and tells me that if I ever talked to him or the staff (which I didn't say anything bad to staff) that he will call the cops and have me arrested and taken to jail never to return to this pharmacy! Now I'm a senior citizen riding a motorized cart! Really??? So I left and have now switched pharmacies. We spend $100's a month with them which he didn't care! When we went to the other pharmacy they commented that their were others switching. I certainly won't go back!
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May 2023 by Kimberly G.
Zero customer service. I asked the dragon behind the counter if there was any more stock of a certain foundation and she literally just stared at me about to breathe fire. Didnt even answer or bother just started to ring out our purchase...was signage that claimed buy one get one had off...when we pointed that out she informed "only if you have CVS membership" very hateful didn't even bother to ask if we'd like to sign up. We asked to just remove one and carry on. Won't return here for anything bc it's clear this store is ran by people who are either too moody, menopausal, don't give a damn about customer service anymore.
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June 2021 by Billie H.
Horrible pharmacy service! When we called early morning they said prescription would be ready after noon. We got there at 3. Not ready. Waited 30 minutes in parking lot. go back thru drive thru. Wait 20 min and they did not acknowledge we were there! I went up to window in person!
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December 2019 by Jolene Hays
Wanted a shingle shot and said they were backed up for two years. Whatever. Got into Walmart the very day I asked for one.
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July 2018 by Kc B.
Worst customer service the last few time I have gone there. Cashiers need to be nicer especially the female (who I won't name but should know who she is since she is NEVER friendly!!!) one. She is down right rude and not helpful to locate an item or even just help out. You lost my business
