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September 2023 by Marta Brewington
I have always received supurb service st this Dobbs location. They have put new tires on my car changed the oil & placed a new battery in my car. They also offer shuttle service if needed. Brian has always assisted me in all the services mentioned. His expertise is outstanding! I would highly recommend this Dobbs location for all services needed for your vehicle.
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September 2023 by April Darrah
If I could give a negative review, I would. I called and spoke to Beau last week and explained i was looking to purchase a used truck and wanted to get the truck fully looked over to make sure it was mechanically sound due to having a motor go out in our last truck. He explained that they would make sure there were no engine codes, had ran a full drive cycle and no major issues, it took them 2 different inspectors to look at the truck and the entire day, the report was that the front brakes needed to be fully re done including the pads, routers and 1 caliber and it had a pinnon on the back tire that had a small leak, other than that the truck is sound. We purchased the truck in the parking lot that same afternoon due to the inspection results from Dobbs. My son has owned the truck 4 days, and what do you know the check engine light goes on after driving it 2 times since he purchased it. We lift up the hood of the truck, ZERO TRANSMISSION FLUID IN THE VEHICLE. So, I call and speak to Matt Shrewsbury the location manager, he claims even though i spoke to Beau, who assured me that the motor and transmission would be looked at to make sure they are not throwing codes and or visibly seeing any sort of leak or issue, according to Matt The supposed manager, they dont even look at THE TRANSMISSION OR THE ENGINE WHILE INSPECTING THE TRUCK! Which obviously would INCLUDE fluids when inspecting a car! Supposedly according to Matt they ONLY look at tires and brakes. So, I paid $75.00 for them to JUST check out the tires and brakes on the truck!?! NoT SURE WHY NO ONE STATED THIS WHEN I CALLED AND SPOKE TO HIS EMPLOYEES AND WHY THEY ASSURED ME THIS WOULD BE DONE, Tires and brakes are Maintenace issues to begin with, the engine and transmission obviously were my main concern, and they were not even looked at according to Matt Shrewsbury. he offered no assistance or explanation on why they took my money, said these things would be done but NOT 1 OF THEM WERE DONE, AND WHEN I ASKED ABOUT THEM, THEY LIED AND SAID IT CAME BACK JUST FINE! I specifically asked them to look at the motor and transmission and make sure they did not see any issues AND MAKE SURE OF NO ENGINE CODES. They obviously didn't even look at either one of the MAIN ITEMS THAT ARE NEEDED TO DRIVE A VEHICLE, THE MOTOR OR TRANSMISSION BUT they do look at the windshield washer and it leaves streaks, but not the main big items on the truck! THEY ARE RIPPING YOU OFF! DO NOT USE THEM! THEY ARE A JOKE!
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August 2023 by Liz Meller
They got it done fairly quickly but when I got the truck back from the oil change, there was no sticker in the windshield and they didn’t reset it in the truck system either. On top of that they rotated the tires but when I got the truck back the tire pressure was very low in the back tires. The waiting area could be updated as well…
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August 2023 by Oscar Marroquin
Matt, the manager at the Lake St Louis location is professional, cares about customer service and trust worthy. Always delivers great service and I appreciate it. I had 4 tires replaced, price was competitive to the discount stores, great service and with the warranty, I know I can depend on them if I need it.
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August 2023 by Juli Hansen
They were able to get my car in and serviced with a drop off appointment even though they had no scheduled appointments left that day.
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August 2023 by Delbert Tennant
The service at Dobbs tire &Auto Center is bar's none the best they were quick and curtious I will go to them my truck repair needs when ever I am in town very satisfied.
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July 2023 by Thomas B.
I want to give my highest praise to Dobbs Tire & Auto Lake St Louis MO service manager Jeremy and his service staff for diagnosing and repairing my car trouble even through a faulty new part. While driving I had an occasional intermittent brief stumbling of the car sometimes at low speed in town, once dying at a stop, and at high speed. Shifting seemed to be involved at times. I was baffled and my normal shop was unable to replicate the problem in their test drive and checkout. Recently back from a driving trip i was house sitting in Lake St Louis headed west on N at rush hour and just made it to Philips 66 with car badly stumbling. Emissions light was on. Called AAA we found Dobbs was very near and having experience with Dobbs in Florissant we dropped the car there Wed after hours. They had it repaired Friday morning. i drove my Son's Jeep to pay the bill before closing. Walked back later after hours to pickup car. Headed East on N and encountered the same stumbling but it seemed to be Trans. Pulled into Marcus Theater about 9pm. Checked Trans fluid while doing so I had no less than 5 people offer help. What a blessing. Watched last Mission Impossible showing. Dropped car at Dobbs and walked home. Jeremy called Sat am diagnosed new fuel control module defective had it swapped out and ready to go Sat after noon. I did an extensive road test. Success! Great job Jeremy & crew.
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July 2023 by Vaughn Hamill
I was driving across the country and had an engine warning light turn on. They quickly saw me and diagnosed the issue. They fixed the car within a couple of hours and helped me get back on my journey. There was great customer service and felt well taken care of!
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May 2023 by David Rhodes
Recently my wife and had a tire go bad from hitting a chuck hole on St. Louis’s streets; which resulted in an urgent need for a replacement tire at one of your locations.We have been Dobbs customers since relocating here from out of state in 2016.Your staff at your Lake St Louis (LSL) location were helpful in locating a store near where were and verifying they had the correct replacement tire. The store we went to for the tire and alignment were professional and helpful. There was an issue with the store regarding the tire as it to being a "road hazard" claim.Later I contacted Matt at the LSL location for clarification. The result is a partial refund was done. I know this added to Matt's workload in communicating with the other store and associated paperwork.Due to my situation my wife is the direct contact with your staff at the LSL. She has repeatedly told how pleased and comfortable working with Matt and Bo. I am always concerned having a women deal with an auto repair shop.Please communicate to your staff on the great work they do.We have a practice of dealing with locally businesses and will continue to do business with Dobbs.
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May 2023 by Marilou Housman
Awesome Auto Center. Welcoming, Friendly, "EXCELLENT" TIMELY AUTO SERVICE FROM "BO" & "MATT" BEST WE HAVE RECIEVED WITH OUR AUTOMOBILE, WILL DEFINITELY BE RETURN CLIENTS. EVEN PARKED CAR IN FRONT OF DOOR FOR MY HANDICAPPED HUSBAND!!! Can't say enough!!! Will be using only LAKE St. LOUIS DOBBS!! from now on.
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April 2023 by Sabrina Ellis
Awesome fixed my tire will definitely be buying my next set of tires from them. Just brought new tires from Walmart with the protection plan. Their policy prevents them from changing one tire. Whether they know you just bought tires from them or not. So I've come to the conclusion that there is no reason to buy tires from them because you can't get the full protection that they offer and you pay for. Dobbs on the other hand take care of you.
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April 2023 by Jeanann Wellman
Was traveling and jeep started acting up. Took it to Dobbs to find the motor had blown. They where so nice and diagnosed it for us for free. Thank you so much Dobbs
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April 2023 by Jeremy Harper
If you like oil stains on your driveway this is a great destination! They could care less and are too lazy to remove skid plates.
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April 2023 by Chris Mattix
Just had my emissions test done and was super easy and very quick! They were done in one hour when I was dropping off my car for the full day!
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February 2023 by Steve Vey
Just a huge thank you to the Dobbs men of Lake St. Louis for bring able to help us asap on a Saturday morning. Got us in right as they opened and fixed problem quickly. I recommend them for anyone. 5 star 100%
